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J
JoseRioss88
Participant
October 21, 2021
質問

Adobe Student Subscription Lost Even though I'm Still Paying for it

  • October 21, 2021
  • 返信数 2.
  • 886 ビュー

I don't know if others have had this issue before but recently I've lost my adobe student license that I've been paying for out of no where. I used my school email since it was a requirement to get the $19.99/month for a year, however, all of the invoice history on the account is erased and I cant locate them. I'm still paying for it but I don't have access to any of the applications for some strange reason. 

このトピックへの返信は締め切られました。

返信数 2

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 22, 2021

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 21, 2021

Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

If your subscription was purchased through the school, you may need to contact the school.

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