Adobe Student Subscription Lost Even though I'm Still Paying for it

Forum|Forum|4 years ago
October 21, 2021
2 replies
885 views

I don't know if others have had this issue before but recently I've lost my adobe student license that I've been paying for out of no where. I used my school email since it was a requirement to get the $19.99/month for a year, however, all of the invoice history on the account is erased and I cant locate them. I'm still paying for it but I don't have access to any of the applications for some strange reason.

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Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

If your subscription was purchased through the school, you may need to contact the school.

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