After one year of billing I cannot cancel my plan without paying an "early cancellation fee"

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You have to cancel in the month leading up to your subscription renewal date. So, for example, if your subscription renews on July 15, you have from June 16 to July 14 (give or take, I like to have that extra day's cushion) to cancel without being charged a cancellation fee.

If you're really close to the date it rolled over, the CSR might be willing to waive the fee. No guarantee they will, but they might. They have some discretion in this, although I'm sure there are rules, too, to prevent abuse.

You'll need to contact customer support for help with this, in any case. Let us know if you need information on how to contact them, although I think you should be able to find all you need to know if you click "Featured" at the top of the forum page.