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Fernando Gaebler
Participant
July 7, 2022
Question

Cancelar Plano Fotografia sem pagar "taxa" de cancelamento?

  • July 7, 2022
  • 2 replies
  • 259 views

Boa tarde!

 

Sou aluno de faculdade e não posso arcar com os custos de um plano pago, precisei usar o período gratuito do Adobe Fotografia, mas quando tento cancelar, vem uma "taxa" (abusiva por sinal) de cancelamento. Como posso proceder no cancelamento do plano sem PAGAR NADA?

 

No aguardo. 

This topic has been closed for replies.

2 replies

Shivangi_Gupta
Community Manager
Community Manager
July 8, 2022

Hi Fernando.

We appreciate you writing in. We checked your account details and found that you have an active subscription since last 3 months. As mentioned by the expert above, trial should be cancelled within 14 days to avoid the early termination fee. Check out this info to know about the legal terms and conditions for the subscription termination: https://www.adobe.com/legal/terms.html

I hope it helps.

 

 

John T Smith
Community Expert
Community Expert
July 7, 2022

The free trial is 7 days, and you have until day 14 to cancel... now you pay 1/2 of the remaining time to cancel after 14 days and before the end of the contract year

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p/12648724

 

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