Skip to main content
Participant
February 23, 2023
Answered

Chat

  • February 23, 2023
  • 2 replies
  • 904 views

Buongiorno, posso avere il link della chat? Grazie

Correct answer kglad

for enterprise and teams, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

2 replies

kglad
Community Expert
Community Expert
April 1, 2023

for individual subscription, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
REMOVED BY MODERATOR
twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Participant
April 28, 2023

Hi there,

 

I can't see the chat window as you mention in your comment. It looks like its pretty hard to contact them via chat nowadays. Please help! 

Community Manager
April 28, 2023

Hi there,

 

Happy to help!

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 23, 2023

for enterprise and teams, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html