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Sara28556636a0bx
Participant
February 23, 2023
Answered

Chat

  • February 23, 2023
  • 2 replies
  • 904 views

Buongiorno, posso avere il link della chat? Grazie

    Correct answer kglad

    for enterprise and teams, open the support tab on your admin console > start chat or start case or request expert session.

     

    https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 1, 2023

    for individual subscription, there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    REMOVED BY MODERATOR
    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    M
    marinchik27
    Participant
    April 28, 2023

    Hi there,

     

    I can't see the chat window as you mention in your comment. It looks like its pretty hard to contact them via chat nowadays. Please help! 

    R
    Community Manager
    Rashmi27002770wxveCommunity Manager
    Community Manager
    April 28, 2023

    Hi there,

     

    Happy to help!

     

    Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 23, 2023

    for enterprise and teams, open the support tab on your admin console > start chat or start case or request expert session.

     

    https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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