Questions

I show that I have the adobe photoshop elements on my phone to download. I purchased it by mistake. I didn’t want it. I can’t find anywhere in the app that shows the subscription so I can cancel it. My bank credit card has already been charged. In the amount of $65.10. How do I cancel and get a refund?

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

I got charged aswell and i cancelled my trial before date ended. Go into manage accounts and its saying suspended billing issue. But theyve taken money 38.06 out of my account.

Alguien que me ayude, todo el día he intentado realizar cambio de plan por la administración de productos, veo malas intenciones por tratarse de un cambio más económico y sale error del sistema, no responden por chat.¿Alguien me puede ayudar?

Under my Adobe ID account billing statements, I see a list of invoices, but no receipts for subscription products.  When I buy a subscription product, I get an e-mail that says "thanks for your purchase" to confirm I paid, but I only get that e-mail once, not each month when my card is charged.  I can log on to see the list of invoices in billing history, but they only say how much I was billed.  The invoices do not show how much I paid for what I was billed, or when the card was charged, or what the last four digits of the card number were.  That's the difference between an invoice and a receipt.  Businesses need receipts to confirm that they paid for invoices, to prove business expenses for taxes.  It's business 101.If this does not belong in "Downloading, Installing, Setting Up" please let me know what category this should be in.

Hi Adobe Support Team / Community,​I am trying to cancel my active Adobe subscription, but I am encountering an issue when attempting to update my payment details.​My region/country field is currently locked to the United States, and I am unable to change it. I am originally from Pakistan and currently residing in China, so I cannot add a US-based card to complete or update my billing details.​Could an Adobe representative please assist me in changing my billing region or directly cancelling my subscription from your end?​Thank you for your help.

aboneliğimi iptal etmek istiyorum

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.I noticed the credit card charge today.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund. 

I am on a Photography - 20GB plan. A review of my Plan via my Account page states that I am supposed to have 500 monthly generative credits "as a legacy benefit". But when I review my credits status (in Photoshop, for example) only 275 credits are indicated (currently "115/275" displayed). Can someone help me understand the difference??

I just got this my question is, can I add my family members with this plan I got 

Observando a fatura do cartão de crédito do mês de agosto e dos meses anteriores, estou recebendo frequentemente todos os meses duas cobranças no valor da assinatura, sempre uma cobrança é feita no dia 12 e outra sempre no dia 22. Gostaria de saber como proceder e cancelar uma das cobranças, restituindo os valores pagos indevidamente. 

Hello Adobe Stock Community, I need advice regarding my Adobe Stock Contributor account. My Adobe Stock account was hacked, and at the same time my original Gmail account was also compromised. Because of this, I lost control of my Adobe account. After I recovered my Gmail and regained access, I contacted Adobe Support and explained that my Adobe account had been hacked. The Adobe Support agent told me to create a new Gmail address and create a new Adobe account. I followed the instructions given by Adobe Support. I created a new Gmail address and also provided genuine evidence proving my identity and explaining what had happened. However, my case was later closed. I was then told that there had been a Terms of Use violation and that I needed to submit an appeal. I submitted the appeal, but I have not received any response yet. I would like to ask other Adobe Stock contributors: How long did you have to wait for a response after submitting a Terms of Use appeal?Has anyone had their acco

I am being charged every month for an Adobe After Effects subscription, but I no longer have access to the Adobe account associated with the subscription. Adobe Charge Finder only shows a partially masked email address, and I may have entered the wrong email address or made a typo when I created the account several months ago.I have the invoice number and payment details for the subscription, but I am unable to contact a human support agent because I am currently logged into a different Adobe account that does not have an active subscription.How can I recover access to the correct account or cancel the subscription to stop the monthly charges?

Hola Como puedo modificar el email donde llegan las facturas? Gracias

I’ve run into a billing issue; I cannot add a payment method to my account due to an unpaid Adobe subscription.

Hello,On 12 August 2026 I was charged an early termination fee of THB 6,291.07, on top of my regular monthly charge of THB 1,677.23. My account has two subscriptions: Creative Cloud Pro and Adobe Stock – 10 assets a month, both annual plans paid monthly.I did not realise that cancelling would trigger a fee of this size, and I did not intend to leave Adobe entirely — I was only trying to reduce my monthly cost. A fee of nearly THB 6,300 is a serious amount for me.What I would like instead:1. A refund of the early termination fee.2. To switch to the Creative Cloud Photography plan rather than cancel outright.3. To remove the Adobe Stock subscription, which I have not been using.I understand the termination fee is waived when a customer moves to another Creative Cloud plan instead of leaving, which is exactly what I am asking to do.I have tried to reach support through chat but the chat window will not open for me. The charge was taken yesterday, so I am well within the normal refund wind

I want to consolidate my individual Photoshop, Illustrator, and Acrobat annual plans into a single Creative Cloud Pro subscription. Is that possible to do? if so, could you explain how?

i can’t see the details on my adobe account on my browser. i’m trying to see my credit balance, but nothing load in there. 

I recently was charged $50 for something I didn't even want. I want a refund and no one has been helpful. Please email me a copy of the refund request once someone can put one in for me since I can't get any help.  My email is   [Personal information removed by moderator.]

Hi

My Photoshop subscription payment failed because my TrueMoney Wallet didn't have enough balance. I have already added enough money. I tried to update the payment method with the same TrueMoney Wallet, but Adobe still shows a payment failure. I need help retrying the outstanding payment of THB 350.96. How can I fix it?

1want to cancel my adobe subscription for free

I was on a monthly Plan & wanted to switch to Yearly Prepaid, I tried through my main account to change but didn't work, so I cancelled the subscription, tried to renew, purchase new one, & tried even different methods of payment monthly, annual monthly paid, Annual prepaid, from different bank accounts, UPI from different mobiles, PC & even Created a New Adobe account & tried to purchase from there also but the same response was there!  "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.". My work has stuck because of it.

Hi, I remember cancelling my subscription after the free trial period for an adobe acrobat pro account, but as it stands, it seems like my subscription wasn’t cancelled and now I got charged for the subscription price. The problem is, I can’t cancel my subscription through the admin console as my account is flagged for a billing issue despite the charge being recognized by the system. I really need this refund, please answer as soon as possible

Hi, I recently discovered that I have an Adobe Stock subscription for £47.99 per month. I don’t remember subscribing to this annual plan and I don’t use Adobe Stock.I would like to cancel the subscription, but I can see an early termination fee of £215.95. Could you please help me cancel the subscription and waive the early termination fee as a goodwill gesture?I only recently noticed the recurring payments and wasn’t aware that I had an annual commitment.