Invoiced even though ended trial period and no way to contact adobe

Forum|Forum|4 years ago
January 10, 2022
1 reply
352 views

Hello,

I am unable to find any way of contacting adobe. I cancelled my trial version within 10 min after subscribing as my document was locked and I was unable to modify the PDF with Adobe.

Adobe wants me to pay for it even though I cancelled.

It feels outragous that there is no way besides forum to get in contact.

Can someone let me know a way to get in touch with Adobe?

Kind regards,

Christine

This topic has been closed for replies.

Correct answer Manan Joshi

Hi @christinelly,

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

M

Manan Joshi

Correct answer

Community Expert

Hi @christinelly,

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

christinellyAuthor

Participant

Hi @Manan Joshi ,

Thank you so much for your help! I opened a new browser in private and accepted all cookies and it helped.

I got great help and my issue was resolved.

-Christine

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded