Re: Why do you not have a support phone number in the UK? [Branched from 2014 topic]

Forum|Forum|4 years ago
December 19, 2021
返信数 4.
174 ビュー

I, like the OP, need either a UK phone number or a Chat option. None of these are available. The phone number is not listed and the Chat button just takes you in a loop back to pages you've previously visited. My contract includes Customer Support but clearly Adobe are not keeping to their commitment to provide it.

Does anyone have a link for a UK number or a working Chat option?

Account management

このトピックへの返信は締め切られました。

Nancy OShea

Community Expert

Phone support is ONLY available M-F during normal business hours. And many Adobe staff are on Christmas holiday until after the new year. So wait times may be longer than usual.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

If you have a product question, we can probably answer your question much faster.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730