Questions

Hi, I am dealing with a bug where on my pages (not main home page), when I add a text box it appears, freezes, then immediately dissapears and does not let me type anything into it. I am unable to continue adding to my portfolio and am unsure how to fix this.  

Last night the CC logo appeared in the menu bar in top right on my iMac. How do I get rid of it? I hate it being there.It's not been there since I managed to get rid of it months ago when I first got CC. I clicked on it and nothing happens. I try to open CC from within Applications, and nothing happens. Thank you for any help.    

Hello folks,As  result of fonts being deactivated, I have been making changes and experiencing this problem. I have submitted a ticket, but wanted to ask if others may be getting the same error message, I see this happening running Ventura using Firefox 107 and Safari 16.1 Thanks.

In the past month we have been seeing major Creative Cloud File Sync problms. Files mysteriously disappearing. We've had to recover deleted files. This is from multiple folders, I think we can rule out user error. We have all be doing this work for a long time.Mystery files in our trash folders. In a shared CC File Sync folder, if someone deletes a files, as the files are deleted from everyone's computer, are they moved to each person's desktop trash folder?Deleted files returning.So, are these problems possibly on a client computer or is it a server side problem. Is anyone seeing any of these issues?We are all Mac. Combination of macOS 12 & 13. Problems 1 & 3 might have started when we did a few Ventura updates. We are using CC File Sync because we have had so many path problems when using other cloud based syncing services. Please do not suggest using CC Files since it doesn't support jpgs and doesn't allow for upload a directory structure, it does not match our req

My previous files stored on cloud have disappeared, only the most recent test is still there. Is there a way of getting them back? The point of storing them on cloud was supposed to avoid exactly that.

Regarding our 1-year Creative Cloud All Applications (100 GB) subscription, which we purchased in August 2021 by paying 6.254 TRY, our subscription was canceled on 02 February 2022 with a fake activity warning. Although we did not make the payment for 1 year, our subscription was terminated in the 6th month. There is a grievance here. I'm waiting for Adobe to fix this as soon as possible.user;[Personal email information removed per Adobe Community Standards]

Ich habe in den Einstellungen von Creative Cloud die Benachrichtigungen deaktiviert. Sie stören mich extrem bei der Arbeit. Und nu: heute wieder der kleine rote Kreis oben rechts, wieder irgendwelche Updates. Was soll das? Nicht nur, dass Adobe diese CC App NICHT beenden lässt und sich in mein Menu "zwingt", jetzt missbrauchen sie auch noch diesen Platz mit ihren Updates und BS. Scheinbar, hat Adobe diese Art von Marketing echt nötig.  Hier ein Lösungsvorschlag: Keine Benachrichtigungen für mich, ich will nichts wissen, ok?

How do I stop CC background services from automatically running? Frankly, I find it unacceptable how CC bloats the system. I don't want nor need CC services to be constantly running. Fine if you sync, check for updates or whatever when an application is running, but please have the decency to stop when the application is closed.

I'm on PC, and all apps are up to date. I've been having an issue all week where an app will not recognize my device and ask me to sign out of one of my devices, one of which is the one I'm on. If I sign out of the device it boots me out of the CC app and starts a loop of login and boot outs and apps telling me they can't verify my subscription. Uninstalling and reinstalling fixes the issue temporarily, but I've just had this happen for the second time today and it doesn't seem like it's going to stop. Is there anything I'm not doing that can prevent this? It's incredibly frustrating and getting in the way of my workflow.  Sorry for the selected topics, there wasn't really an appropriate tag and no way to add one.

Since upgrading to MacOS Ventura 13.0.1, myself and colleagues have noticed small unix files appearing in our CC Sync folders. It's really untidy.Is there any explaination for this?What are they and can they be safely deleted?

Hello, I recently fresh wiped my computer to get rid of some software issues and I have reinstalled creative cloud. I use photoshop to draw digital art. I had already lost all my art before by keeping it in my hard drive on my computer, so I started saving it in the adobe cloud. All was fine and good until I wiped my computer. I thought that the cloud would save it but apparently not. I'm not sure if it's still there and I'm just not able to access it or if it really did disappear. Do you have any suggestions?

Recently I have been operating within in an IPv6 only network and found my Creative Cloud applications were continuing to fail. It was discovered the Creative Cloud verification system and updates are dependent on IPv4 only DNS and host connectivity.Adobe does not yet appear to have IPv6 DNS (AAAA) host records and host servers communicating directly over IPv6 only to handle verification and updates. Very disappointing as it quickly results in Creative Cloud app showing blue arrows and the Adobe applications are no longer usable until you re-activate on an IPv4 network.NOTE:As this is becoming more common, I have found full IPv6 support from a variety of other vendors such as Microsoft, Apple, Cisco, Google, Amazon, NetFlix as they have IPv6 DNS (AAAA) host records and host servers fully supporting IPv6 only operation. Hopefully, Adobe will simply improve their Internet services and add IPv6 DNS (AAAA) host records and host servers.

Hello,I have a technical issue with my creative cloud account.  My CC desktop application (Windows) shows as having 46.7% of the available space used, and at present I have no files stored or in my creative cloud archive.  Something is definitely amiss!  Thanks,-Jon

I encountered such an error message when I tried open Creative Cloud. Of course, I carefully followed the solution for error72 at https://helpx.adobe.com/ca/creative-cloud/kb/troubleshoot-download-install-logs.html#error72 but it turns out that not working for me. My Windows system is Win10 and is up to date. How can I solve this problem? I would appreciate it if somebody could help me out. Thank you so much!

Recientemente Adobe me instaló este programa en mi pc (UXP Webview Support). Puedo desinstalarlo? 

Hi, I've had a problem with launching my adobe apps recently. Whenever I sign in it says I've reached the device activation limit, and lists my laptop and pc that I've signed into. The problem is, I'm not using a different device, I'm using my same old PC. I thought it maybe was because I changed the install location of my apps, but nothing changed when I found work-arounds for that. I'm fine with signing out of the device, but I don't want to lose my work or progress by some glitch or error. Does anyone know why my creative cloud might be doing this?? Thanks.

Hi,With my Adobe plan I can install the apps on up to two devices, so I'm going to let a friend use the apps on their PC as well. However I'm wondering if there are any privacy issues I should be concerned with. For instance, when I open Photoshop or Premiere Pro I see a list of my recently opened projects - would my friend on my Adobe plan see those same recent documents on their PC? Or is that only if the documents are saved on the cloud?Thanks

This is a complaint.I have been told that if I post a complaint in the forums, then someone from Adobe will get back to me!!I have been on to support via chat and phone regarding public share links.In the last few days when I create a Share Link - the link is broken and brings me or my clients to a page which says "This page is unavailable."So I cannot use the service and have spent a lot of time over the last 2 days troubleshooting.The guy in Support chat was really bad, and ended the chat when I asked how I could complain!! Great customer service.I don’t think I should be paying for this service when it is not reliable,Please get back to me with a resolution as my experience on this issue so far has been very poor,thanks, Kieran.

Can I buy a full edu creative cloud license and have my daughter use it on her chromebook AND iPAD?

Helo. What is the procedure for ending a Creative Cloud subscription?

Hi, Can someone please assist removing my domain linked to my Adobe Portfolio account that is no longer a paid account? Thanks

Hello! Does anyone know if there is a way to add a link to a background image on a Welcome page on Adobe Portfolio? I feel like some of my visitors might try clicking the image, since it's so prevalent on the page (which will lead to nowhere), but they will not click the conveniently placed "See projects" button (I'm losing faith in humanity with with every passing day). I want them to explore more of my portfolio. I have considered removing the welcome page altogether, and I will probably do so if I see a trend of people not going further than the welcome page - I have just installed Google Analytics on my Adobe Portfolio and I am starting to track my visitors. Thank you for any help!

I am making comments to a large document, but they are not saving to the cloud. To work around this, I am downloading the file every time I make comments, with the hopes up uploading that file to Adobe again and continue to the comments. However, now when I download the file, the page is missing the last 6 pages of comments, even though they appear in the document on the cloud. What am I suppose to do? This software flaw is posing a major challenge to my work, and I'm sure it's not new. Never happens with Google Docs. 

I have separate adobe accounts for work and my private life but files shared with my work account are linking to my private account. Comments made to my work account are prefixed with my personal sign-in.everyone at work can see my personal; files and personal sign-ins. Creative Cloud is not allowing me to see shared files at work but opens up in the private/personal account

Bonjour, je n'arrive pas à synchroniser le fichier "creative cloud file" de mon macbook avec les fichiers déposés sur mon compte créative cloud en ligne.Lorsque je clique sur le nuage dans l'application créative cloud, il y a écrit : synchronisation des fichiers désactivée, contacter votre administrateur informatique" ...l'administrateur de mon ordinateur c'est moi, et l'adminidstrateur de mon compte Adobe c'est moi aussi.et j'ignore comment activer la synchronisation ...Quelqu'un a t-il eu ce type de problème ? merci à vous, à tres bientôt