Questions

Hi. Recently, Adobe asked me to use their Account Access android app to log into my account more easily. I switched deviced to the OnePlus 8 Pro and now I geg the following screen upon opening the app. "Device not supported.Sorry, your phone is not supported for Adobe Account Access." I don't get it. No information provided. How is my device not supported? The learn more button does nothing. It's useless and I cannot find any similar issue online. Can anyone please help?

Hallo, ich habe die CS 5 und dummerweise auf Catalina aktualisiert, weshalb nichts mehr funktioniert. Wie kann ich updaten auf eine 64 bit Version ohne jeden Monat Beiträge zu zahlen. Brauche die Programme nicht oft und will keine 60+ Euro jeden Monat zahlen. Um Hilfe wäre ich dankbar, Adobe selber gibt mir keine Antwort oder Hilfe...

I am trying to use my new Creative Cloud and cannot get past the screen that urges me to download other items and try trials. I do not want either at this moment, only to continue on, but cannot "X" out of this promo screen - get past it. How do I get rid of it?

why is my photoshop and lightroom not working and offer to subscribe? I subscribed a long time ago and I pay for it every month. And today I am again offered to buy all this

Hi to all of you, I think I have a simple question but need your help.First:- I use Adobe CC photography subscription- I use PS, LR, LR Classic- I use Mac Book Air and Mac mini The problemI want to postprocess a file on my Mac mini and on another moment use that file as I left it during an earlier postprocess moment on the Mac Book air. Than save it (in an Adobe Cloud) with the posibility to use it later aganin on one of my devices. At this moment I load my files on two hard-drives, using one catalogue on one device and another catalogue on the othe device. So I post proces on two devices and have two processed files on two devices. Becomes a bit confusing for me. I want to have one location for a saved RAW file, use that file on two devices (not at the same time) and than save it again on one location. Can you help me solving this problem? Tnx

[Moderator moved from Using the Community (forums) to Creative Cloud Services.]   Hello, I have an Adobe account and I have access to all the Adobe applications. I wanted to ask: If I am working on one laptop (1) using my Adobe account, and working on another laptop (2) using my Adobe account (at the same time or later time), does this by any chance take up space in my laptop (1)? Like will there be extra files stored that I don't know that are stored there? Because suddenly, I have no space on my laptop.

Hi, I've just transferred my plan from photography, to all apps, yet its saying I have to start trial or buy the apps like illustrator. How do I fix this?

I have had to reinstall my OS on my Mac running 10.7.5.I need an activation code for this since I had to reinstall the operating system. I purchased inDesign CS 3 some time ago and need an activation code. Please help. I do have an Adobe subscription but cannot run the lastest version on this older OS.  

After todays, January 26th, CC app update, the Sync process keeps crashing on my Mac, Big Sur, 11.2 RC2 as well as on my MacBook, Big Sur 11.1.Mac OS keeps sending me the alert the process has crashed, the FinderSync part for Adobe CC.   Process: ACCFinderSync [16041]Path: /Applications/Utilities/Adobe Sync/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSyncIdentifier: com.adobe.accmac.ACCFinderSyncVersion: 4.5.0.6 (4.5.0.6)Code Type: X86-64 (Native)Parent Process: ??? [1]Responsible: ACCFinderSync [16041]User ID: 501 Date/Time: 2021-01-26 19:01:53.953 +0100OS Version: macOS 11.2 (20D62)Report Version: 12Anonymous UUID: E8FDF3BD-D7EA-97A9-9C8A-286EF16C8377

Hi, I recently switched to a MacBook running macOS Big Sur 11.2.1 and in my Creative Cloud application under "Your Work" I only have one icon (Libraries) available for selection. When I was working on a WindowsOS, I had two icons that were available for selection (Libraries + Cloud Documents).  This isn't of major concern to me because I can still access all of my cloud documents via Creative Cloud Web.  That being said, having access to both from the Creative Cloud application was convenient. This is what I am seeing. Please advise if there is a solution to get both icons to show up in the sidebar. Thank you in advance

Hi everyone,  I am having trouble logging into the Creative Cloud app on my iPad. Whenever I submit my email, I get a blank screen. I read that this can be because my adobe login has characters in it so I changed it so it no longer has characters. I restarted my iPad and deleted and redownloaded the app, but the problem is still the same. Can someone please help me? Thank you,  Jamie   [Attached files & sensitive information removed by moderator.]

See attached photo, thanks

I have a large collection of photos saved to the Creative Cloud.  I find that I use Bridge and Photoshop on my iMac more than ever.  I also have a number of Adobe apps on my iOS devices, especially my iPad.  Most of the time, my iPad creations are just that, but when I try to access something from the Creative Cloud, I find the ONLY items available to me are those items that were created on my iOS devices.  How do I get access to my CCloud files on my iPad?

I moved photos from photoshop. Simple RGB 8 to a folder. from there I am attempting to upload to a publisher. But only some of the photos went so I went back through every image to make sure they were OK. They are only 9mb and 8 bits in RGB. However in the folder on my Mac desktop next to some are faded exclamation marks and some have clouds. These are photos I only need this once for a client. I cannot access them to move them to my client. Can anyone help? I'm on a deadline and have been waiting for Adobe chat for hours already. They keep passing me on and the girl on the phone hung up on me. Thanks to anyone who can help. I'm kinda under pressure. 

Hello, Everything was working completly fine but today I started my mac and Creative Cloud is stuck in an endless loading.  - I made no updagrade of my OS ( i'm on macOS High Sierra 10.13.6 )- I tried to uninstall every adobe application and content that I could find and re install but nothing worked Do you have any ideas how can I fix this problem ? It would be very kind of you Have a nice day

Why is there no phone number for Adobe in the UK? For all the billions Adobe makes it is just about the most shocking customer service in the world.

[Moderator moved from Using the Community (forums) to Creative Cloud Services.]   The solution for this before installing the language must be in mid east or arabic.But on latest version. even you do that settings, still no option for this, maybe soon they will apply.

Hi,I have limited disk space on my PC. I need to use Creative Cloud and it's applications to access documents from different computers and locations, but I do not wish to save these documents to each computer. That's what I wanted the cloud for, storage.Is there a feature that I'm missing where I can access my storage to just get the files I want at a given time without downloading all of it to my PC first? Thanks in advance for the help.-SRM

Hi, I'm using Canva for my print of demand services as on, Now I want to use adobe spark for print of demand services, I'm not sure Can I use spark, please suggest.

Creative cloud closes unexpectedly with great urgency, closing illustrator, photoshop, premiere or whatever is open, and then it asks me to restart by entering again my email, number sent to my phone and my password. This happens every day and sometimes more than once a day. I have followed the instructions in https://helpx.adobe.com/la/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html, uninstalling and installing creative cloud and I don't know what else to do. The applications are up to date. Sometimes the system tells me that Creative Cloud has updated some fonts. > Could it be closed for updating some fonts? What else should I do for to fix this?

I use Photoshop via Creative Cloud subscription. Almost weekly or monthly it will ask do I want to save my work ! I never initiated the close down of the app. This is so frustrating when you are in the middle of a project or you are nearly finished. Absolutely frustrating that I have no control over this. You can not stop the app closing down. You have to save what you can of your unfinished work !I have reloaded the Cloud app a number of times - as this is the only solution for a few different problems over the time I have used the Cloud app. Last year when I called Adobe again about the "logging off problem" they said install this app "Adobe Account Access" on your smart device and it will make it easier to log in ! But I could not see how that would stop this problem reacurring !I installed the app on my smart device and now it seems to add another step to the log in process - now I have to locate my smart device before logging in to adobe cloud - as it asks for a code from the app

Have re cently reinstalled my operating system and cannot open my CC account to install programs. If anyone has any thoughts please help.Many thanks

I am running Windows 10 and when I try to save from PS on my laptop I get an error that says the program cannot load Cloud documents to try again later. I relaunched, then uninstalled and reinstalled the CC desktop app, and still no luck. When I try to access my work files in CC, I get an error that says "Ooops, page not available. Something went wrong initializing CC libraries." I can save to CC and load my images from my iPad, but I do 99% of my work from the laptop.  Help, please, and thanks in advance for any assistance. 

Seit gestern bekomme ich in der Creative-Cloud App 4 Updates angezeigt, die sich zwar anklicken lassen, aber es passiert NICHTS."Alle Aktualisieren" ist grau, ebenso wie die Funktion sich vom Konto abzumelden, um sich anschließend wieder neu anmelden zu können.Weiß jemand eine Lösung?Besten DankVolker

 Please help  I've tried everything. Adobe creatrive cloud and the apps wouldn't open. I tired everything on the community pages, from removing the opm.db file, to resarting the app, using the cleaner tool and trying to re-install it. I couldn't install the adobe creative cloud desktop app, as it was stuck on loading and kept requiring me to authroise it, even when it made no progress. I used the alternate installer and it installed however when i got in the app and logged in, it was taking ages to load and eventually said i'd been signed out. It asked me to verify with a code and after that it did the same and brought back the same mesasage from the beginning 'There was an with this action, try again later' What do i do?? I'm using a Macbook Pro, the software is up to date too