Questions

Hi guys,We've recently switched from Photoshop to XD for UI design.Our designers sync their files from the desktop and our developer accesses them through his browser. Previously he's been able to download PSDs using the link in  browser, but the XD files we've uploaded only have the option to 'delete' ('no download', 'share', 'rename', etc.)This only seems to be the case with XD files, all other file types appear to be fine. Has anyone else had this problem or am I missing something related to file permissions or simliar?Thanks!

Hello Everyone.Inside Premiere Pro Export Settings-Publish-Adobe Creative Clouds, I noticed you can upload your Projects Into the Creative Cloud Space that you have.So Technically, does this works like your own cloud space, or you can copy the link like Dropbox and send the link to your friends or clients to see the Video?Can you Drag and Drop to the Creative Cloud? How does It work?Thank you very much.

Sigh. Latest update to Creative Cloud Desktop app has caused older versions of Mac OSX to no longer sync files. Works on Mojave, High Sierra and Sierra. Won't work on El Capitan back to Mavericks.If you are going to break these things regularly could you at least post a download link for the previous version of Creative Cloud desktop so people can downgrade to the last working version or better still don't allow the update to go through on non-compatible versions. Or even better still, TEST the updates on all versions of OSX BEFORE you release them to make sure they work. Multi-billion dollar company like Adobe. How hard could that be? Remember, your customers pay you for this woeful product and service.

Hello,after Windows 10 pro 1803, 17134.191 (KB4340917) update, I can´t open creative cloud at web browser . I use chome as default and also tried edge. Sometimes the site open, but I can´t open for example pdf files and share them even they can be seen at preview. I got message like this (free translate): File is not in use. Something went wrong and it can´t load it right now. Try later again.After that even the web site don´t open and I get error message error 'invalid credentials'.Has anyone had the same problem?

First off, I want to state that when I realized I had 100 GB of storage with my CC account I was quite happy. However I have had numerous issues with the ability of Creative Cloud to sync my files. The most recent issue is the deletion of most of my design files! This is not human error - it's software.Yesterday I undertook the mission to free up space in my CC storage. I realized that the only safe way to do this was to a) pause syncing and b) delete all the files in the web storage.  I got my folder down to about 80 GB and decided to enable sync again (assuming all the files and folders would be uploaded to the CC cloud.Well, I just checked and the sync stopped at 9 GB. That's strange I thought and then I went and looked in the local folder and most of the folder and files are GONE! What on earth is going on? More than 70 GB of files and folders were zapped by CC!It's a good thing that I'm using Time Machine. However now I'll have to look into some other solution for cloud stora

Problems with storage - files uploaded from laptop are not visible on desktop!  Is there some sync settings I need?

Creative Cloud won't sync files anymore on my computer.I'm running the latest version of the desktop app (Creative Cloud Sync 2.4.3.114) on a MacBook Air with OS 10.12.6On the 'Files' tab I see the generic "When you turn on File Sync.." message, even though file syncing is turned on. I don't get the option to pause file sync in the drop down menu. And when I turn off file sync in preferences and then turn it back on nothing happens.I've tried logging out and back into my account. I've tried quitting and restarting the app. I've tried rebooting my computer. I've uninstalled and reinstalled all CC applications to no avail.<edited to add> I've also seen the suggestion to remove the options.tix file from the CoreSync folder but no such file exists on my machine. I've also ran Disk First Aid to check for permissions errors - all good there...<edit 2> have also tried moving my Creative Cloud folder to a different hard drive - no luck there either...<edit 3> Ran Disk First A

Hi there, I’m hoping someone can help me. I have the photography plan through creative cloud. I use Adobe Photoshop Lightroom CC on my MacBook, as well as photoshop. The version is 2015.6.1. I just got got the new iPad Pro 12.9 and have downloaded LR CC. I’m able to log in with my adobe id, but I cannot sync my desktop LR to my iPad. I see get started with Lightroom mobile on my desktop, but when I sign in, nothing happens.  I’ve tried several times to log in and it won’t. I also do not have the toggle buttons to sync collections on my desktop LR CC. thank you you in advance for any advice. -Erin

Hi , I feel something is wrong with the calculations as I don't think I have reached my quota of 2 GB but  Creative cloud is showing I have used 3.46GB  of 2GBI deleted all files under archived , is there anything else I should do?Would appreciate any help on that!

I'm trying to share libraries in CC however when I go to do this it keeps returning with "An unexpected error occurred. Please try again".It's not only on my system, but also the people I want to collaborate with as well in various browsers (Safari, Chrome, Firefox).I'm working on a Mac with OS X 10.10.2

I have a problem in placing any item from  cc library that i get the error Either the file does not exist, you do not have permission, or the file may be in use by another application.I tried to change library name from illustrator , uninstalled and reinstalled indesign 2018 from cc desktopWhat can I do else ?Thanks

Hi,I'm not able to sync files in CC folder because I'm not authorised to change them. How can I authorise myself so they can sync like before? I'm working alone and not using the sharing library function at all, but it would be nice to manage the CC files again.Hope someone can help, thanks!Karin

Bonjour,Depuis quelques temps, je n'arrive pas à synchroniser la plupart des fichiers que je place sur le cloud.J'ai le message suivant "Echec partiel de la synchronisation"Le problème ne vient pas du nom des fichiers car ils ne contiennent pas de caractères spéciaux, et ils font entre 50 et 300 Mo donc ils ne sont pas spécialement lourds.Merci d'avance pour vos réponses,Antoine

On the web folder for my files (where the CC app uploads to), there here are multiple files across multiple directories that are not available for previewing in the browser.Direct links created via the share option have a preview.The files download via the browser fine. The files on my hard drive are fine.The CC app shows everything is synced.Edit to add: We use the image preview in the browser as access to our watermarked image library but do not allow the images to be downloaded.

My creative cloud has been attempting to sync for 1-2 days now. Nothing has been properly synced and there doesn't seem to want to end.

It appears assets2.adobe.com is down. I cannot access our libraries to collaborate or share.I checked the provided link to the Adobe Status page, but nothing related to libraries is shown.is there an update or expected time to resolution?

Hi There,I first started noticing that my Lightroom Mobile stopped syncing. I kept digging and finally figured out the below screen. I have tried to find any archive files that could affect it and I have followed the instructions in this article (Re: could not enable sync ) to uninstall and reinstall the app. I am still unable to sync. Please help. This is urgent to get it fixed!

i installed Lightroom CC on a Mac Air and my first sample upload of 100 images is still synching after four days. Can only see a few images on other devices.

I have several video files for a project I'm working on, which include a long cut (10mins) and a social cutdown (45s) - both saved on my Adobe Creative Cloud account.When I share the links with people to review, they are only able to play the video files from a desktop or Android mobile device. Those with an iPhone are unable to play the video. The link loads, taking them to the Adobe CC video player, they press play and get a white screen - see attached image. This has been the case of iPhone 5 / 7 / 7+ / 8 models. Playback is fine on Android phone OnePlus 6 and various Samsung phones. Suggestions?

Can I share access to files stored in my Adobe clouds account? For example, if I upload a video file can a colleague (non AdobeCC account holder) access it and download it?

We currently using a shared library, have added another user, and getting the issue, 'Could not place the document because the file could not be found', when trying to pull in a library item.  The user is locked down to read only as are other users and no other problems with anyone else (about 10 people sharing the library).  Have got the user to sign out and sign back in and have even removed the user and re-added them to the library repository.  I'm hoping its something simple, can anyone help?

Hello Comm!I have to convince my companys CEO to let us collegues use the CCs at home. So our CEO wants to know:Are there any security options in the CC file-storage sync, to prevent users from dragging viruses, encrypters and malware into company network?Btw: The gfx-department is all Mac, how are the odds to infect a network behind a mac?

I created a folder in which I uploaded a certain number of jpg files.  But it shows a limited number of them, say, the first 50 files and then all the other files I uploaded I see the message of the upload being successful but in the list of files in this folder I cant see them.  I still can see the first 50 files and nothing else.  What could cause this problem ?

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So I've been having to deal with this issue ever since I upgraded my computer and install a different OS. I haven't had this issue on Windows 7 but CC on Windows 10 has been annoying with CC Files. But after dealing with the issue quite frequently while I'm working on a project that requires a lot of manual file operations, I decided to post on the forums.Whenever I save a file, create a new file, rename a file, create a new folder, rename a folder, or do any file system operations inside the creative cloud folder. Explorer gets really slow until CC is done with whatever it's doing. This also causes an issue where CC says it's unable to sync a file if I rename a file while CC is still syncing the file with the original name.Is there any way to fix this? I tried deleting the local CC Files database and reinstalling CC. I also don't have any other cloud storage software on my computer at the moment but I'm on the verge of moving to a different cloud storage platform or just make a local