Questions

My libraries are not loading in any app. CC app shows the sync up to date but gives me the message 'Oops, page not available. Something went wrong initializing Creative Cloud libraries.' I checked my account on the website and all the files are there in my library. Just not in any app. Coworker said logging out and logging back in fixed their's. Didn't work for me. I have tried all the suggestions on this site from trashing the library file to the cloud cleaner and nothing is working. On MacOS Ventura 13.0.1.

Hi,I had an existing subscription for Lightroom and Photoshop. I purchased this Logitech device and I also started with the included three month trial. Unfortunately at the end two subsciptions were running. Therefore, I canceled all of them. Now I wait the three month and subscribe to a new one. Does anyone had the same experience?That issue I can handle. I only have some issues with my could data. Will this automatically be migrated? What happened if there are one or two days of a gap between two subscriptions? Is then everything lost?

Wie kann ich mein Ordnersystem mit verschiedenen Arten von Datein wie z.B. PDF Datein, Videos und Bildern in der Cloud sichern. Vor der Einstellungs der Synchronisierten Datein habe ich es über Diese gemacht. Mein zu Speichernden Datein sich das letzte Backup der Synchronisierten Datein. Ich suche einfach eine Ablagemöglichkeit wie Dropbox oder andere Dienstleister eine sind. 

Hey I am facing this issue, on adobe portfolio, I want to upload video, but after uploading video this error come, Firewall or antivirus software may have blocked the connection. I not have any antivirus software installed, How to fix that please help! SS added

I am unable to quit the Creative Cloud Content Manager. app (v 4.13.1-4) on my Mac Studio (13.0.1).  I've rebooted, and it auto-starts.  I've double-clicked the icon and tried to quit but nothing happens.  No "3 lines" near the icon.  I'm trying to "wash" excess files on my drives, and the "Washing Machine" program requires CCCM to be quit.  I'm stuck!   Does anyone know how to quit or even delete this app entirely? Thanks,Robert Williams

Hi I am trying to find the best ad layout software for the weekly newspaper I work for. Does adobe offer anything specific? In the past we have used AdForce X. I'm looking for all options. Any ideas?

I have been trying to find out how to resize the font size on myporttolio.com website.  the masthead toggle only allows me to change the text in the sidebar, when I hover my cursor over one of the page covers within my collection, the text is so large I can only see half of the title e.g. "landscape" is shown as "lands" the "cape" part is cut off.   Need some help in finding how to make the text size smaller...   thanks in advance for your help   Michael

I pay the adobe subscription and I have the right to use adobe apps on two diferent computers. Would it be possible for someone to create an Adobe Portfolio website under a diferent name than the one on the Adobe account/creative cloud account? I don't mean the domain, I mean the name that appears on the web separator

I have an individual (not company/enterprise) account and am being asked for my DOB. Give me a way to opt out, ot I will cancel.

Hello,I have a common issue which everybody is getting along with. And I found a solution but when I follow direction to locate ServiceConfig.xml file but there is no Configs folder in OOBE folder.The URL everybody discussed is:/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml I use personal laptop,  macOS Big Sur 11.2.1  Thank you.

Hi, is there a way to post an animation or video on Portfolio that you can just hit play and it doesn't show the video player below (i.e., I don't want the black bar on the bottom with the scrubber and other options that aren't relevant in this case... and a gif is too limiting).  Thank you!

I'm creating CC Libraries for my comanies clients and to be honest  I'm completely dumbfounded as tro wht .eps files are not supported. I've been in commercial markerting and advertising for 20 years and every agency I have ever worked using .eps files for logos and graphics for print work. I really need to hear the justification for this omision.   

Sorry for the long post but I thought some background information might help explain my situation.First, I know how to change my preferences for folder location but somehow I think I screwed things up and am looking for a fix.I have a laptop with a 512 GB SSD and a 1 TB hard drive. The SSD is my system drive (C:). This is where the OS (Windows 10 Home) and all applications are going to be stored. I want to put all of my data files, including the sync'd cloud folders on the hard drive, (D:).By default, most applications will assume you have libraries (Documents, Music, Pictures, etc..) installed on drive C:. So when you install cloud services like Adobe Cloud it ends up on the C: drive.I tried changing mine so the Adobe Cloud files will be stored/sync'd to my hard drive (D:).Viewing Windows 10's explorer, on the left column or panel, there is an icon labeled 'Desktop' and under that icon is a folder labeled 'Creative Cloud Files'. My folders and files are correctly displayed when I clic

Hello Adobe Community,I am encountering Error Code 198 while trying to update Adobe Creative Cloud applications. The error seems to be linked to permission issues or missing files, particularly after performing a manual clean-up on my system. Here are the details of the problem:Error Description: Error Code 198 occurs, preventing the update from proceeding.Possible Causes:The Adobe application might lack the necessary permissions to access certain files or folders.Certain expected files or folders seem to be missing, possibly due to a previous manual clean-up.Troubleshooting Steps Taken:Verified and adjusted permissions for Adobe applications within the system's Security & Privacy settings (macOS).Attempted to run the application as an administrator to override any permission restrictions.Checked for missing or deleted files but could not identify any specific files required by the Adobe updater.Considered using Adobe Creative Cloud Cleaner Tool, but would like confirmation if this

Yesterday morning, I suddenly received a 403 error, access denied to my Portfolio pages. It continues today. I have logged out of Adobe account, and back in. Tried different browser. Can't find any information that explains why the sudden denial. Any direction would be appreciated. Hope this is posted in the right bucket. I didn't note anything else on the list that seemed better.  

Hi, In my new computer the UXP direct install (double clicking) never installed and I tried a few different things including the CC Cleaner, Reinstallation etc. Someone told me there are a lot of reported cases for this and no solution for it. So I resorted on the command line installation - which has been working up until now. But today I tried doing an install the update for an existing UXP and it started giving me error in the command line "Failed to install, status = -198!". I can't find anything for this error, on the web. Any idea what could be the issue? Also if someone can guide me further with the standard double click installation issue, that would be great too. Kind Regards,Bikram

Liebe Community, mein Cloudspeicher ist fast voll und wie ich nun rausgefunden habe, liegt das an meinem Papierkorb. Was mich allerdings wundert ist, das ich die Datein nur auf der Website https://assets.adobe.com/deleted sehen kann und nicht in den Webbasiertern Versionen von Lightroom.Nagut, jetzt verusche ich den Papierkorb zu leeren, nur finde ich keine Funktion auf oben genannter Seite es mit einem Schlag zu löschen. Ich muss diese rund 20 GB an Datein in kleinen Etappen auswählen und löschen?!?! Das kanns doch nicht gewesen sein oder? Hier (https://helpx.adobe.com/de/lightroom-cc/using/restore-deleted-photos.html#Fotosunwiderruflichlöschen) steht eigentlich das man alles auf einmal löschen können sollte, aber wie gesagt, "gelöschte Fotos" sind in den Anwendungen leer 😄Vielleicht hat jemand ja einen Tipp (: Merci

My subscription ended today without an offer to renew it which would have been nice instead I've been signed out of my account and NOT ONE file I've edited over the past year is available on my adobe cloud or laptop, I WANT MY FILES BACK!!

I think my friend my have accidentally deleted my website, they have access to my Adobe account, and now I do not see my site when I access Portfolio. This is extreme;y frustrating becuase there is no support team for Adobe Portfolio, when you call the Adobe number they do not have a team that supports troubleshooting for Portfolio. Does anyone know if there is there a way to recover this website if it was deleted? I sent them a an email, that's the best I can do for now, but I need a quicker solution to this.

Hi, So our developer was using a Personal Account of Creative Cloud that was connected to his work email address.  We bought him a corporate subscription of Creative Cloud using the same work email address.  We cancelled the payment for the personal account.  However, now he cannot download his files from Adobe Cloud to local storage.  He will get one of 2 different errors, both attached. I thought I read somewhere that you get 30 days of access to your files once you canacel a subscription.  Is this not the case?  Or do we need to pay for another month of the Personal account to get our files? Please advise. Cheers  

This is probably a really common question, and trust me I've tried so many solutions. Nothing worked. I'm trying to download the RTFX plugin while using the ZXP Installer. I was using the grey one, I think the one that's not updated and when I open it, it just stays on the grey screen, it never lets me in. So, I decided to get the most recent one, the one with the icon has the red box (ZXPInstaller), and that didn't work either because when I put in the zxp file, it just said that it wasn't compatible. I saw a solution for this on youtube, did not work for me and I saw the same problem on this website but it just led me back to the original one I used 😐. Is there any other solutions or another way I can download RTFX?

I haven't used any Adobe apps for a few years. I unintalled the apps I had - PS and IA using their uninstallers. I have no other Adobe apps installed except for Creative Cloud. When I try to uninstall it I get this message: "Couldn't uninstall Creative Cloud for Desktop. You still have Creative Cloud applications installed on your computer that require it." The reason I want to uninstall it is because it keeps spinning up the Adobe Content Synchronizer Helper - sometimes hundreds are running at the same time.  

Hi, I've been using my collage enterprise cloud account and its suddenly ended - It has been a couple months since I've finished and left the school. I have most files backed up but not my most recent ones. How can I recover them? I try opening a file in illustator and photoshop but it says I've no permission, and no cloud documents. The account gave me no warning, and then removed all my files. I've tried the free trial to see if I can access the files but nothings showing up. Can anyone help? I don't think it'll be worth calling the school since I doubt they will know what to do.

How can I access the files hosted on my adobe portfolio site? To download uploaded videos for example. 

I created a library and I am trying to share it with my team. When I click on "Collaborate" it leads me to a page that says "Error 404: Asset not found." When I access my libraries on the web, that particular library doesn't show up. How do I get this library to show up and be sharable?