Please reset my account, I can't open any books on the account and I have already installed, uninstalled, reset password EVERYTHING!!!!

Please reset my account, I can't open any books on the account and I have already installed, uninstalled, reset password EVERYTHING!!!!

i am using the correct information to login and I can't access my books!

FIX THIS! I AM WASTING MY TIME TRYING TO FIXING IT MYSELF