Questions

Most of the Adobe CC apps allow installation of multiple versions fo the software. This is quite helpful for maintianing ongoing workflow and being able to test the new version of an app without any hiccups migrating to the latest. For instance I keep Illustrator 2023 installed for a specific plugin I need sometimes but have updated to 2024 and then to 2025 over time for their new features and my daily work.   Dimension does not allow this - or at least the CC app doesn't give me the option. I would love to start exploring Version 4 and migrating to it but I can't afford to not be able to continue working in V3. I intitally tried V4 when it came out but it was completely unusable. It looks like fixes have come out to solve those initial problems, but I don't want to have to go through the update/revert process to find out. I have to rely on V3 to continue my daily work. Especially with the new render engine I need to keep visual consistency with projects I have star

Dimension is stuck on loading screen. Tried installing older versions with no success. Latest drivers installed.

Hi Team,I’m running into an issue with Dimensions. Every time I try to open a file that I previously worked on, the program is unable to open the document, which makes it impossible for me to rework or continue editing past files. Log file attached for your reference. Thank you

Hi everyone,Since this week, all of my exported 3D files from Adobe Dimension 4.1.4 have stopped showing textures. Whether I export as .glb or .gltf, the results are colorless or the export fails completely..glb and .gltf: open as plain gray, no materials showing in Blender or 3D Viewer.usdz: shows the error “Something went wrong while exporting your scene” (screenshot attached)Finder previews also show the .glb files as .usdz with a “Locked” label underneathFiles with imported models from other programs still display textures fine, the problem only happens with materials created in DimensionEverything was working perfectly until recently. The issue started right after my Creative Cloud app updated automatically, so it might be linked to the latest patch.System info:Adobe Dimension version: 4.1.4macOS 15.1 (24B2082)Steps tried: restart, different export settings, “Embed Textures” checked and uncheckedIf this is a bug in 4.1.4, could Adobe please confirm or share a workaround? This comp

If I have an object in Dimension, e.g. some packaging, and then add textures + branding to it... can I then export that and import it into another 3D application? Or would all the textures be lost when exporting to a more generic format?

I'm new to Dimension and trying to figure out a good work flow when using multiple objects in one file. I'm essentially building a box packaging mockup, which then is placed 3x5 (25 packs) in a tray, and then stacked 5x5 (25 trays, 625 packs) on a crate. As I build my file, it freezes and is too big. How should I change my flow of work to avoid super heavy files?

Hello, Hello, I've recently been unable to upload FBX files. I've tried it with various files, but I keep getting the same error message... the Dimension-Version is 4.1.4 

Boa tarde , estou comproblema, adobe dimension e ele instalou normal e incia qdo clico em abrir más fica na primeira janela, onde não aparece mais nada, nem criar nem abrir nada aparece. ja instalei e desenstalei 3 vezes e nada. Mer ajude por favor 

Hello, Wondering if anyone else has been running into this glitch with the most recent version of Dimension (v4.1.1) but a good majority of the files that I work with will remove my graphic layers entirely on all of the models in my file when I save my document. I've also tried "Save As..." a new file entirely in a new location and I still run into the issue. Like I said, I'm using Dimension v4.1.1 and I'm on a MacBook Pro 16-inch running the Sequoia 15.2 OS. Thanks!

I’m experiencing a problem I’ve never had before. In the latest version of Dimension, released last month, I can’t turn off the background color, nor can I export/render a PNG with a transparent background. When I try rendering to PSD and open the file in Photoshop, there is always just one merged layer (object + background). This forces me to manually select the object and create a new layer without the background. Should I revert to the previous version of Adobe Dimension? All I need is to export/render simple objects without a background, but it seems that this option is no longer available. Thank you in advance for your support!

Adobe Dimension - Version 4.1.4 I have a project with multiple materials applied to different surfaces of the model. When I attempt to try a new material for one of the existing surfaces - it applies the new material to a different surface and all the other surfaces swap their materials as well. In the images - I am trying to change the base of the model, which is currently using the "Metal" material. When attempting to change it to "Alloy metal scratch" it applies to a different surface and then swaps all the other materials around to different surfaces.

原因不明

Im working on my project, I was gonna scale out an flower pot and suddenly my UI and 3D view disappeared. Then I waited for several minute to wait for the action to load. But after a while the application still not respond, so I decided to close it. After closing it with task manager because I was unable to close it normally, once I open Dimension back on and open the file, it show me the "Unable to Open Document" errors screen. I tried uninstall an reinstall Dimension because sometime Dimension froze and unable to load my file properly, it worked before but this time I still get the "Unable to Open Document" errors screen. I have the Log but can't post the file somehow?If there some way to recover my file I’d really appreciate any guidance or suggestions. Thank you for taking the time to read this!

カメラレイヤーで焦点ポイントを設定してもそこにフォーカスされない。以前のバージョンではできたのに、焦点が全然定まらない。バグなのか設定の仕方が悪いのか教えて欲しい。普通に焦点ポイントを設定してもそのポイントがすごくボケてしまっている。

I am currently unable to open any Adobe 3D applications, including Dimension. Every time I launch the software, it shows a crash error message. While the application interface itself can open, I am unable to load or edit any content.Could you please assist me in resolving this issue?

 디멘션 실행하자마자 이런 경고창이 뜨는데 어떻게 해결해야할까요 ?도와주세요 ㅠㅜ 

Hello Adobe community,I have problem with rendering vitamin bottle with graphic label. The objects seems to be too edgy and have a visible polygon grid. The preview of objects looks smooth. Is there any option how to get rid of this?  Thank youPatrick 

Meu arquivo nao abre e manda eu procurar ajuda por aqui

I just want an app that doesnt crash, isn't painfully slow and doesn't randomly goes to grey screen ruining all the work I've done. Did I mention I lost alot of work? Deadlines stay the same.I dont trust this app. Troubleshooting isn't helping and is rather basic obvious steps, or steps that dont exsist in the current UI.Sketchup, my old friend..

Hello, Adobe Dimension was working fine until today. It opens and then a pop up error telling me to verify my Creative Cloud and telling me that the app will close. i did the update to the latest version btw. I took a screenshot but it's in French. I do have the Creative Pro pack. 

All of a sudden Dimension suddenly cuts to a grey screen when I''m in the middle of working on a project. Its just started doing it from 3 days ago. Its very annoying, I can open file and click on save etc, but nothing happens I have to force quit Dimension.

Hello,I can no longer open one of my Adobe Dimension project files (.dn).Yesterday, the file worked fine, but today Dimension shows the following error:“Impossible to open the document. Please check the log file atC:\Users\unive\AppData\Local\Adobe\Adobe Dimension\Dimension-2025-08-22.log”Details:Software: Adobe Dimension (latest version available)OS: Windows 11File type: .dn project fileIssue: File worked normally yesterday, but now refuses to open.Things I already tried:Restarting Dimension and my computerMoving the file to a simple path (C:\temp\scene.dn)Checking for auto-recovery filesCopying and renaming the .dn file as .zip to inspect the contentsNone of these attempts worked. This file contains many hours of work, so I really need to recover it.Could someone please help me repair or recover this .dn file?Any advice on rebuilding or opening it in another Adobe app (e.g., Substance 3D Stager) would also be very helpful.Thank you in advance!

Hi! I can't save my Adobe Dimension file. For context, I have this 3D model downloaded from Adobe Stock that whenever I duplicate or put an image as decal, this error prompts whenever I try to save the file. It doesn't load & I need to end the task via task manager. My app/device specs:Updated Adobe DimensionWindows 11 ProAMD Ryzen 7  

Hi everyone.Maybe someone got a hint for this:I created a bottle in Illustrator, exported it as an obj and imported it in Dimensions. When placing a high resolution png graphic on it the rendering is generated in a low resolution (the preview is also pixelated). When I place the same png on a cylinder or a bottle taken from the standard 3D models of Dimensons the rendering and the preview is perfect.After hours of futile attempts with various model scales, recreations and graphic adjustments, I have not found a solution. What do I need to change?In attach you can find the obj of the bottle.

Pretty basic, crucial ask here. If I make a 48x48 graphic and put it on a flat 48x48 object it should be able to scale properly and not distort. Other 3d programs have this feature. The user shouldn't have to adjust an image that is for whatever reason not even scaled proportionately (and sometimes even rotated at odd angles) when it is applied on the object at a scale % that doesn't even make sense.Several layers of basic failing at a simple ask. This adds so much time to any work in Dimension having to tweak every image in varying ways to get it to fit as it should.