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Masonry Studios
Participant
October 24, 2017
解決済み

Bought a new plan for CC, and it's not showing up, i can't use my apps and adobe support is not helping

  • October 24, 2017
  • 返信数 1.
  • 796 ビュー

I've bought a new plan because i couldn't add a payment information to my previous plan for god knows what reason.

And yes, I've contacted adobe support for this lack of ability to want to give my money to them, and the response was to wait until my plan expires.

So I tried doing that but i couldn't add payment information to that anyway, so I tried purchasing a new plan. Which Adobe gladly took the money without giving me my plan. So now i'm left with an expired plan, work to do without access to their apps which have been paid for, and a hole in my pocket. It's been 6 days since I've paid Adobe and still nothing..

Contacting support multiple times just results in similar replies asking me to wait for senior support to get back to me, which so far has never happened.

This is basically adoberobbery.

PLEASE HELP.

このトピックへの返信は締め切られました。
解決に役立った回答 Ned Murphy

No one here can help you.

Manage your Creative Cloud membership

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

返信数 1

Ned Murphy
Ned Murphy解決!
Legend
October 24, 2017

No one here can help you.

Manage your Creative Cloud membership

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership