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May 27, 2019
Question

Cannot Download Anything from CC. (1809 OS Build, Win10 v1773.475)

  • May 27, 2019
  • 1 reply
  • 219 views

I am unable to download anything from adobe creative cloud cc desktop software.

my specs are as follows

4th gen cpu haswell i7-4690k 4.4ghz

16gb ram @ 2133mhz

256gb neutron ssd sata drive with 32+ free space.

3tb WD HDD

z97x gigabyte mobo capable of 5th gen cpus

my OS build is the most up to date (not even worth mentioning because it;s not going to change.)(OS build ATLEST 1809)

all intel, motherboard and hardware drivers are up to date and working nominal with other softwares that use networking.

In combination with, I have tried the following:

hard windonws 10 format63

install without antivirus

install without firewall

install using direct links

install in alternative modes like safemode+networking

I have checked system requirements, I meet and surpass them all, including virtual firmware minimum requirements..

If a staff member can get in touch with me or send me up to a more technical specialist regarding windows 10 installation.. that would be appreciated as I am a long-time paying enthusiast,

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
May 27, 2019

these are user-to-user forums.  if you don't want help from other users, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

otherwise, your os is not up-to-date. i have

though that wouldn't prevent everything from installing.  confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html