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LynneRingrose
Participant
November 20, 2012
解決済み

How can i reinstall Products again - as they are all corrupted and don't work ?

  • November 20, 2012
  • 返信数 2.
  • 686 ビュー

Hi i really need an answer to this- i had to roll back the regsitry becuase kept getting a blue scree as soon as the PC started (after i downloaded the creative cloud apps) - and now theres no entry on start menu for any cloud products and there are no .exe files either to run them - but the Adobe creative cloud application manager says they are all installed - so i cannot download them again ?    Even if i remove the adobe product folders - the application manager still says they are installed -

How can i download them again to the very same computer ? What is the application manager using to decide i have them installed on my computer- when in fact they are not?

I already raised this same question on the other forum but with no reply-

http://forums.adobe.com/thread/1100999 

so im trying here .

このトピックへの返信は締め切られました。
解決に役立った回答 Rave

Please use the Cleaner Tool to uninstall the softwares completely.

Since you tried deleting the folders manually before, please also try uninstalling Application manager and then try reinstalling by downloading the Adobe Application Manager again.

返信数 2

LynneRingrose
LynneRingrose作成者
Participant
November 20, 2012

Thanks so much Rave- this worked and i can install the creative suite again . !

Rave
Rave解決!
Participating Frequently
November 20, 2012

Please use the Cleaner Tool to uninstall the softwares completely.

Since you tried deleting the folders manually before, please also try uninstalling Application manager and then try reinstalling by downloading the Adobe Application Manager again.

Jeffrey_A_Wright
Legend
November 20, 2012

This is a public forum so you may not receive an immediate response.  If you do need immediate assistance I recommend contacting our support team.

Please try Rave's suggestions.  I am deleting your other thread as it is a duplicate on the same topic.