How to cancel my Adobe Premiere Pro CC (month-to-month) plan?

Forum|Forum|9 years ago
January 8, 2017
2 replies
6437 views

I have purchased for a month-to-month plan for Adobe Premiere Pro, and currently i would like to stop the plan.

Well, I do my best to follow your recommendation here: Cancel your Creative Cloud membership . However, there is no "cancel" button.

What should I do? How to cancel it? Your reply is appreciated!

Creative Cloud

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Correct answer Kanikas

Hi Duens85901073,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

KanikasCorrect answer

Legend

Hi Duens85901073,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

D

duens85901073Author

Participant

Hi Kanikas100,

Thank you for your reply. I made a call to the call center and inform my intention to cancel the Premiere Pro subscription yesterday already. He told me that there will be a person in charge call me again for the cancellation, which I don't why he needs to call me again since I already told you my intention to cancel. It makes me feel that Adobe wants to prolong the time to another cycle of payment. I need to cancel before Jan 16, 2017. Could you help me out please?

I could not cancel online, call center is very slow, .... I don't know what to do now and I am so frustrated! This really makes me fear to subscribe any of your products again.....

Thank you for your help.

Best regards