How to upgrade the plan if the plan canceling process take more than a month

Forum|Forum|7 years ago
September 23, 2018
返信数 2.
345 ビュー

I was using the student-teacher plan for adobe Photoshop, but I was in need of adobe premier so I decided to by the Creative Cloud All apps for student and teachers.

So I was trying to checkout but the checkout procedure won't let me pay because the old Photoshop plan wasn't terminated, so I clicked the "Upgrade my subscription" and cancelled the subscription, but the site still doesn't let me pay for the all app subscription and I'm in urge hurry for premier. I wish I can pay for the subscription and use the premier app ASAP.

Creative Cloud

このトピックへの返信は締め切られました。

解決に役立った回答 saritashon

Hi Seok Joo Chi,

Greetings for the day!

Thanks for reaching out to the Adobe Help Forum.

I have checked the subscription associated with the same email as registered on forums. As you have stated that subscription for Photoshop is cancelled and not terminated so in order to place the order please contact Contact Customer Care.

If you have more questions please update the threads.

Thanks,

Sarita

S

saritashon解決！

Participating Frequently

Hi Seok Joo Chi,

Greetings for the day!

Thanks for reaching out to the Adobe Help Forum.

I have checked the subscription associated with the same email as registered on forums. As you have stated that subscription for Photoshop is cancelled and not terminated so in order to place the order please contact Contact Customer Care.

If you have more questions please update the threads.

Thanks,

Sarita

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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