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C
cczink
Participant
December 17, 2013
質問

I can't activate my premiere pro CC after the trial now has expired.

  • December 17, 2013
  • 返信数 1.
  • 9704 ビュー

My trail mode has expired, so I signed a creative cloud contract. Now when I try to open premiere pro it asks me to either enter a license key (which I don't have) or sign in with my password and ID. As soon as I do this the program redirects me to the website, where you can sign a contract. When I try to sign it again, it says I already have signed it (of course). But the program still says the trial has expired and I need to sign in. I even tried to uninstall the program completely but when I reinstall it the same error occurs again, same like before. Any suggestions?

Thanks, Chris

    このトピックへの返信は締め切られました。

    返信数 1

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    December 17, 2013

    Hi cczink,

    Kindly reset the host file.

    Windows

    1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
    2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
    3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    5. Save and close the file.

    Mac OS

    Log in as an administrator to edit the hosts file in Mac OS.

    In a Finder window, choose Go > Go To Folder.

    Type /etc.

    Select the hosts file and open it.

    Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.

    Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.

    Save and close the file.

    Please let us know whetehr it worked.

    Regards,

    Abhijit

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