i paid for an educational subscription and I can't seem to get past the free trial, help!

Hi there, 

I am moving your query to the correct community 'Get Started' experts here will be able to help you better. 

Meanwhile, you may take a look at the following help document to resolve this issue: https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html.

Also, I would recommend changing your user name as this is a public forum accessible to all and personal information like email id can be misused. 

Thanks!