Questions

I recently upgraded to a new Apple Silicon Macbook Air. I tried to upgrade to the latest versions of Creative Cloud and the apps I use after the migration. After recurring issues trying to connect to Adobe servers, I realised that my student account wasn't verified, and assumed that was the problem. This morning I got verification and tried again. I still couldn't install anything. Then using a combination of the Adobe tools and manual removal of any Adobe files on the Mac, I cleaned everything out and restarted. I was able to install CC, and then Acrobat, but I'm still unable to install Photoshop, Illustrator or Indesign, getting various error messages that the servers could not be reached (including error codes 119, 201 and 207). I've tried on two different internet connections - this is not the problem. Now I can't even open CC (although I can open Acrobat), let alone install anything. I need help! thanks in advance

Hello! I tried several times using my Adobe softwares but I can't install them on my computer (Windows 11) because Adobe Creative Cloud doesn't open: progress wheel keeps spinning. I already tried following Adobe advices (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html?product=Creative%20Cloud%20Desktop&product-version=5.10.0.573&mv=product&mv2=accc) bu it still doesn't work. Does anybody had the same issue? If yes, how did you solve it? Thank you!

I am a decades-long career user of Adobe products and a massive fan.But I hate with a burning passion the "Verifying Adobe software... " message that launches when I launch my programs the first time. Sometimes the verification process takes an unacceptably long time to open.  Don't put us through this!IF this process must happen, INCORPORATE it into the update process. We all know when we choose to update the software that we EXPECT it to take some time. But NOT when we simply open the program!!! Make this verification process INVISIBLE to us. The lag time is excrutiating. We don't want to watch that cursed progress bar. Yes, we're impatient. And you've served us much better in the past. We know you can fix this. Appreciatively, K

Premiere Pro will NOT install on my computer (Windows 10 Pro x64) . I was trying to install Premiere Pro on my computer because I wanted an editing app, and when I tried to install it, it said "Installation failed''. I deleted some things on my computer, and it still won't let me install it. I just want oversimplified answers to this. Should restarting my computer help?

For three days, two chat sessions and a phone session I have been unable to use my subscriptions. Because the computer I use suddenly became unrecognized by the authentication software. My hardware has not changed in several years. I spend over five hours in the chat and on the phone. Each time the support folks said it was fixed and would not happen again. I happened again after just one night; that's three times! I am not sure that tomorrow I can use Premiere.  Having a computer name that shows up as activated but a message saying that I had too many activations was absurd. Trying to deactivate the comptuer I was using and reactivating it made things worse.  Whoever worked on thsese software changes is a very poor programmer and lacks any sensibility for logic or care for code that works. After my phone session tonight I decicde nothing new had been done and the problem could not have been fixed. I unistalled every Adobe package except my old Photoshop CS5.1. I deactivated

I work for an Australian registered charity. Am I eligible for a discount on my CC membership fee?

On the last update of Photoshop there was a virus attached to the update. This update is automatic. How did a virus get attached? 

please, I have changed my payment card on my account but I can not modify the VAT number on my receipt. I have tried to contact to you through the chat, phone... The company where I am working needs this information to be uploaded to manage these payments. Thanks

HiI have been trying to update my Creative Cloud app on my mac for weeks now with no luck. I keep getting an Error message: "Creative Cloud desktop failed to update (Error code: 1001)" This message appears each time after only 5% loaded of the update.I cannot find any solution to this on Adobe site or any website. PLEASE Help, as my apps are not functioning properly.Desperate for any assistance.

I’m a user of Adobe from Vietnam. I tried to use the Adobe Portfolio plan with 10$/month 6 months ago. I want to cancel it because I hard to find clients to affordable maintain it. In my country, 4 months ago behance and adobe portfolio was limited, we must use VPN to access And now I know there are some surprises for me when I use the services of the largest company in the world... I will be charged a fee very expensive based on your month subscription. I remembered 3 months ago I tried to cancel subscription I will be charged ~60$ I tried some solution followed their guide but Adobe Support Team was not effectively on website the whole path to the lousy solution Ex: https://helpx.adobe.com/contact.html  I have no luck in this situation when I spent more time to find solutions I hope to find the best solutions for my colleagues aâ from around the world *I attatched new fee when I cancel this plan in this month ~ 30$

Owing to an unusual hardware setup in my company it would considerably simplify things if we could run Creative Cloud on a Windows Server machine (it's to do with TCP/IP share limits). We are well aware that Windows Server is not officially supported, but would it work anyway? Windows 2008 R2 is the same code base as Windows 7, Server 2012 the same as Windows 8 and Server 2012 R2 the same as Windows 8.1, so can we do it? Or will the Creative Cloud simply refuse to install on any of those platforms?

Hola   Me pueden ayudar compre el paquete creative cloud hace tres dias pero en la parte donde dice aplicaciones me dice que solo me quedan 5 dias y aun lado me dice comprar por ejemplo dinde esta la aplicacion Ai me dice quedan 5 dias y aun lado dice compar pero no entiendo por que si apenas la compre me dice que solo me quedan 5 dias si el plan era de un mes ayuda el pago ya se realizo no es justo que pague el paquete de un mes y solo lo pueda usar 8 dias contando los tres que llevo y los 5 que dice que me quedan

Exit Code: 183-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 3 warnings(s) FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop18-Core_x64', version:18.0.1.29FATAL: Error occurred in install of package (Name: AdobePhotoshop18-Core_x64 Version: 18.0.1.29). Error code: '183'ERROR: CreateProcess failed! Error: 2WARN: Check and correct file/folder & parent directory permission and then try again. (Failed in GetNamedSecurityInfo)WARN: Warning (Code = 174) executing in command 'SetPermissionCommand' for package: 'AdobePhotoshop18-Core_x64', version:18.0.1.29WARN: Unable to run program "C:\Program Files\Adobe\Adobe Photoshop CC 2017\PhotoshopPrefsManager.exe"-------------------------------------------------------------------------------------System:Windows 7 pro SP1 64bitEverything else has been installed without problems (Illustrator, Lightroom, InDesign, etc.), but PHOTOSHOP

Hi,Can someone please help me (in simple terms) install Photoshop from Creative Cloud. I installed Indesign with no issues, however, the following error is occurring:Exit Code: 183-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 1 warnings(s) FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop19-Core_x64', version:19.0.1.190FATAL: Error occurred in install of package (Name: AdobePhotoshop19-Core_x64 Version: 19.0.1.190). Error code: '183'ERROR: CreateProcess failed! Error: 5WARN: Unable to run program "C:\Program Files\Adobe\Adobe Photoshop CC 2018\PhotoshopPrefsManager.exe"-------------------------------------------------------------------------------------

The Photoshop installation failed numerous times on a brand new Macbook Pro with Ventura 13.2.1. Error code 183.  All other apps installed fine, but Photoshop gets to about 90% and fails.

While installing Adobe Desktop applications, you can encounter Error code 183. Error 183 occurs during the update or installation process because of different conditions.   First, the installation may be unable to complete due to missing or damaged operating system components. For example, a damaged or missing installation of Microsoft Visual C++ Redistributables (Windows) or Rosetta 2 (macOS on Apple Silicon) can lead to Error code 183. Installing the necessary components and verifying that the desktop computer meets the system requirements will correct the error.   Please see https://helpx.adobe.com/creative-cloud/system-requirements.html to confirm whether the computer meets or exceeds the required system requirements to unleash cutting-edge creativity with professional desktop applications.   A second cause of Error code 183 can be if the required permissions are denied while moving or modifying critical files or directories. This can occur because the User account d

 I can't update some of adobe products. How to solve this problem?

I downloaded the install files for Adobe Master Collection CS6 which I have a license for.I downloaded both the "MasterCollection_CS6_LS16.7z" file and the "MasterCollection_CS6_LS4.exe" file.I placed both in the smae folder. I tried launching the EXE file and also tried opening . 7z file using the exe file, but I receive this error: "The file archive part of Adobe CS6 Collection is missing. You need all parts in the same folder in order to extract Adobe CS6 Master Collection. Please download all part." How to I do the installation. Windows 11  

I forgot my password, what do I do?

[Image containing email address removed by moderator]   It does this on Desktop and Laptop. I have to sign out of what it thinks is Device #3, then when I come back, I have to sign out/in again.     

For a while now my app updates fail with err 119, which seems to be a server connection error.  I spent a few hours on chat with support and all it got me was all my apps uninstalled and unable to re-install.  I finally got the CC app re-installed and then updated itself, but no change to installing or updated any other apps.I have removed all apps and attempted to re-install.I have turned off all firewall and security functions.I have confirmed communication with the servers.I was told my case was escalating, but have had no response since then.I did download the direct installers but that only gets me back to several versions out of date.My internet is Frontier DSL, which is mostly pretty robust if not real fast.  Other large downloads consistently work fine.This is dumb.  How can adobe not make this CC app more robust, or at least provide separate up to date installers for when it fails?In addition, each time it fails you have to do the whole download again from

In the CC app it says "Not compatible" next to the newest version of InDesign. In the pop up window it says I have to update to Windows 10 for it to work, but it is updated (Windows 10.0.19041). Further down it lists some versions of Windows 10 that is not compatible with InDesign 18, but I have none of them. What could be the problem here?

how do I install photoshop to my computer?

Has worked reliably for a long time now I just added a new project and the Behance site will not update itself with the new project so consequently my web site does not update.Any ideas on what the problem is?As usual, Adobe does not have info on it to help me.David

Getting the below when trying to install Photoshop on my macOS Monterrey 12.5Exit Code: 183 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 13 warnings(s) FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop24-Core', version:24.2.0.315 FATAL: Error occurred in install of package (Name: AdobePhotoshop24-Core Version: 24.2.0.315). Error code: '183' ERROR: Launching HDHelper Process failed with error: 0 WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app" failed WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315 WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/Droplet Template.app" failed WARN: Warning (Code =