Questions

Hi there,EVERY Adobe app freezes when I open it from either cc or directly from my  desktop: This white screen appears in EACH Adobe app, and I cannot open any file.Closing the white screen results in shutting down the app all together.Anyone out there familiar with this?Thanks for replying, can't use any app now 😞

When I downloaded the free trial of AI the Creative Cloud loads OK but the AI App says 'failed installation'. I have uninstalled and downloaded everything and retryed again and again but the same issue. No error code given to check it on the help section for.Does this app always install on the C Drive? I was given no option to choose from at download and as my C Drive is pretty full so I need to download this elsewhere if it is a heavy file.Please can someone advise as I am losing time with the free trial on a course? Thank you

I have a free photoshop cc for 1 month by buying external hard drive (seagate). But when I run photoshop cc 2021, the application will unusable and crash frequently due incompatibly hardware. I want to uninstall photoshop CC 2021, but includes creative cloud. Is uninstalling Creative Cloud will uninstalling Creative Suite application (such as photoshop cs6) or not?

Dear CommunityOK, now I'm very annoyed about Adobe's customer policy. How can they avoid customer's contact? OK to not publish the possiblity on their website ...Actually there are many updates in the Adobe CC Suite, also CC Cloud. I wonder why. But my problem this days is, that every day I have to login again. My Windows maschine is not recognized from one day to another. Actually nothing changes (some weeks ago I changed grapics card but sine than nothing but to add data HDD from time to time. The name of the machine does not change but I have to logout and  login the new (the same!) again.I hope this will stop as soon as possible!Any Idea to this?RegardsMatt 

Hi there, Despite numerous hours of online research, I am unable to install the product I paid for.I was able to retrieve the serial number by entering my activation code and providing proof of academic status, and Acrobat Pro appears under "My products" in my account. But there's nowhere to go from here.  I have purchased a license for a stand-alone product, but Adobe's website and accounts seems to focus almost exclusively on subscription plans... Where do I enter my serial number and get my software?This is really frustrating, can someone help? Thanks! Stéfanie 

I have a perpetual Photoshop account but the activation code has expired. Could you please send me a new code? Thank you. Best regards, Gail Hochreiter

How do you buy and activate Adobe All Apps on a PC that is never connected to the internet? 

I have used ADOBE products for 13 years. 2021 is perhaps the most buggy set I have ever used. PSD crashes when trying to use the Create Normal Maps filter and Create Bump Maps filter (this is after acquiring the net-plus-ultra of all programs for this sort of convertions -- Substance Suite). Then I tried opening an In Design file I just opened 2 days ago on 2020 with my newly installed 2021 In Design. It crashed, it would not open and just hang there (luckily one of my computers still had 2020 installed, so I was able to open it and change it within 2 minutes). PSD also corrupted 5 of my recent files. Camera Raw sliders actually are annoying and Camera Raw does take a while to start, as does PSD.Overall, if there was a way to please make all the programs usable it would be great. I have not seen any improvement on any of the programs so far and going back means re-installing all the 2020 programs, if there is a way.Thanks.

Recently, my computer has been overheating after I turn on my laptop, and I realized that the apps that I mentioned above (Title), which are CC Library, AdobeIPCBroker, CCXProcess, and Core Sync are causing this overheating. What do I do to stop this situation? I only have used Adobe Illustrator and Photoshop, by the way. I have not used any CC applications.

Hello, I'm receiving Adobe Creative Cloud for Photography newsletters in French. How can I change that to English (or even Dutch)?I already searched in several settings. Last week I filled in my prefered first and second language for e-mails in some settings (I don't know were anymore) but today I received again an e-mail in French. Can somebody tell me where I can change this? Thank you!Kind regards,Sofie

Hey there,After reading http://forums.adobe.com/thread/1006822, I have the same problem but with Windows.I am having trouble finding the download link for CS5.5 design premium link, as all links lead to CS6 downloads...Any help here?Thanks,Victor

I purchased the Creative Suite 6 at a local store. I need to install it on a computer that doesn't have a CD drive, and I can't find my installation disc. I did register my purchase on Adobe.com, so my serial # is there. It looks like the download links for CS6 have been removed from the website (for trials etc.). There must be a download link somewhere, because after someone buys it online, don't they have the option of downloading it? I know that Adobe has discontinued this product but I'm in a bind. If someone could email me a link to a presumedly old download page, I'd appreciate it. I bought the "Design and Web Premium" package.Thanks,Karin

Estimado Señores Mi pagina para configurar es: REMOVED Usuario    ubnt PASS          ubnt Desearia me ayudaran,y si tengo que pagar algo por vuestros servicios,me lo comunicais,pues no tengo idea de informatica REMOVED   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]

Problem 1 - I paid, then downloaded Creative Cloud. My browser (Brave, a chromium browser), asked if I wanted to download it as it seemed suspectus. I allowed it. Problem 2 - CC went through the installation. asked for login details then stopped.  The CC icon then removed itself from the taskbar. I went through all of the Adobe folders (Program Files and (x86)) to set them to Run as Admin.  That didn't work either. I looked at Windows Defender and noticed it had 2 entries for Trojan. No details at all on the offending software.  I updated definitions, thinking that would help but it didn't. I added both Adobe folders to the exception. I've also uninstalled CC a few times, ran CCleaner, and reinstalled it, however, now it doesn't get to the point of asking for login details. The install wants to show the CC app, the icon sits on the task tray (near the clock), the browser flickers a few times then the CC icon disappears. After all that, I have an Adobe

Adobe users, I need some help:But before I rant and complain about Adobe, I'll say this.  I am a Mac guy. I used Apple software for creative works from 1988 to 2006. After much research, some testing and arguing with the team, and sleepless nights, I gambled and took a big risk on Adobe Production Premium. After a steep learning curve, and daily complaints from most of the team, it turned out better than I could have ever hoped. I have used Adobe products everyday since 2006 for video editing, grading... audio recoding, mixing, mastering, photography, website design, graphic design, 3D modeling and animation, PDF creation... Since 2006 I have owned and used every piece of Adobe software for my creative and production needs and loved it - wouldn't use anything else. There is no creative design and production software that even comes close to Adobe. It is the best there is and I want to keep using it, but this cloud BS is making me feel a little disregarded as a loyal customer of 15

Hey guys, I uninstalled Creative Cloud using the uninstaller from adobe.com and after uninstalling it I keep getting this window saying there was a Visual C++ Assertion error, where the assertion is vulcan_ I researched and found ou it is because of the Creative Cloud uninstall, the problem is that I have tried what I have found (from re-installing Visal C++ redist to running sfc /scannow with dism), but I keep getting it, any idea how to get rid of this? and why did Creative Cloud messed up this? Thank you. 

Acabo de comprar un nuevo mac y no logro abrir photoshop me sale una aviso de error, lo he instalado hoy por lo menos 20 veces y sigue saliendo lo mismo, favor indicar como lo soluciono, gracias

This is despite the fact that the serial is copied from the Adobe order history. Moreover, when I click on the "Contact Us Real help from real people." in order to resolve this Adobe problem, the only thing I get is the same useless pages (https://helpx.adobe.com/contact.html) which only suggest that I download and register the software, which I've already have. Having me running in cicrles has been very frustrating to say the least.

On 04.03.21 I have downloaded Adobe Illustrator  and installed the trial version with annual monthly scheme. But unfortunately my Laptop has got some problems and requires formatting. After restoration of the windows at my laptop how do I get the installation file again. 

Hi there,I tried to click on adobe fuse app 10-15 times, but it still can't open it and there is not any windows was opened. I have re-install, re-open my computer, i have tried any methods but still doesn't work. How to solve this issues.Thanks.

I just installed Adobe Fuse CC ( Beta) and after the installation is complete then the fuse application opened automatically and then I closed it and after some time I tried to open it but it's not launching.I tried to open Adobe Fuse CC ( Beta) from both my desktop and also from the creative cloud application but it's not opening. No error and no window is propting to open, actually nothing is happening on my screen.its not opening at all

Is it possible to install Creative suite 6 on new mac os big Sur. when I inset my instal cd I get warning the installer need updating, however I can not find it anywhere

My harddisk ( SSD M2) was full, so I replaced it for a bigger one, using Samsung data transfer. All programm work except all Adobe stuff. If should be installed new, but that means that all my work in LightRoom ( the database) is lost...I know it will be a software trick to protect illegal copying, but this is redicoulus. Any change to safe it?

I called Adobe to have my address changed from the USA to the UK. The agent said this would have to be done by canceling the USA account and opening a new account in the UK. He had me create a new email address for the new account. Now I have a new paid account in the UK but my assets are trapped in the old USA account, which is now a free account.  The new UK account cannot see any of these assets. After chat sessions with multiple agents, it appears that no one knows how to sync files in my old iCloud drive to iCloud drive in my new account. Regarding Lightroom,  I was pointed to an app called lightroom-downloader and told to download all my photos from the old account and re-upload them to the new account. With 225 GB of photos, I think this would take quite a while, so I have not tried it. I am posting this to complain about the terrible customer service and to warn other users that it is dangerous to ask for a change of address to another country. It may c

I downloaded creative cloud and after installation it's automatically updating creative cloud but it shows error 146.It says to rename file in directory.So, which file we have to rename.