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Answered

MEDIA ENCODER CC

Forum|Forum|7 years ago
December 20, 2018
2 replies
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For two months no longer have to use MEDIA ENCODER CC.. That I have used for years.. And I'm asked for a subscription that I already have..........!!!! I ask possible explanations or solutions……………...THANKS

Creative Cloud

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Correct answer Kevin Stohlmeyer

Media Encoder is available through the CC app without needing to install another program.

You can choose to download the current App (2019) or go to the drop down arrow to choose a previous version.

If its saying its a trial - just log in and it will validate your subscription.

Sometimes updates require a fresh log in - it doesn't mean your account has expired.

mmsupertAuthor

Participant

Thanks, but I need a version of MEDIA ENCODER CC...... Not.. Trial... also of 2017.... as in the past

Thanks again

kglad

Community Expert

if you have a subscription, sign in to your cc desktop app and install one of the programs/versions that include ame.

Kevin Stohlmeyer

Community Expert

Media Encoder is available through the CC app without needing to install another program.

You can choose to download the current App (2019) or go to the drop down arrow to choose a previous version.

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

mmsupertAuthor

Participant

Thanks, but I must explain why I always used MEDIA ENCODER CC with the same subscription that you ask me now.. Can I at least use the previous version....???

Why don't you put it on line???

kglad

Community Expert

these are user-to-user forums.

i'm not sure what version you want, but here are the direct install files. ame is included with various adobe programs like animate, premiere pro and after effects:

note: newer os'es (especially mac os'es) are not compatible with older programs (especially adobe's). this may help you start your installation, https://helpx.adobe.com/x-productkb/global/macos-high-sierra-compatibility.html that said, you can download the installation files using the below link.

Single user licensee downloadable installation files available:

Suites and Programs: CC 2019 | CC 2018 | CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC 2013 | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X,X suite,9,9 extended | 8 | 7 |
Authorware: 7.01 windows |
Captivate: 11 (2019) | 10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
Contribute: CS5 | CS4, CS3 | 3,2
eLearning Suter: 2.5 7z |2.5 exe |
FrameMaker: 12, 11, 10, 9, 8, 7.2 |
Lightroom: 6.14| 5.7.1| 4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
Photoshop Elements: 2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 2018,15,14| 13,12,11,10,9 8 | 7
RoboHelp: 2015, 11, 10, 9, 8

Updates

non-cc updates
CC (2013) Updates:
- Windows
- macOS
CC 2014 Updates:
- Windows
- macOS
CC 2015 Updates:
- Windows
- macOS

Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3 which also apply to eLearning Sute 2.5. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

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