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Kayla5C79
Participant
October 5, 2020
Question

My illustrator wont download after I paid for it

  • October 5, 2020
  • 1 reply
  • 173 views

Hey Guys,

I recently paid for Adobe Illustrator on my school account after my trail and I got the bill but my order doesn't exsist. I seemed to get it to work for a day but then it crashed and went back to trial has ended. I have tried to cancel my order but its not coming up but if there is any ways I can finally get it too work it will be great as I need it for my school assessement. 

Thanks so much 🙂

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1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 5, 2020

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    K
    Kayla5C79Author
    Participant
    October 5, 2020

    Thank you so much!

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