Pre-paid lisence doesn't work

Question

Hello!I used the trialversion of Photoshop for a while and once that ran out, I bought the student version of the entire creative cloud.When I open Creative Cloud it says 'Buy now' for Photoshop and for the others 'Trialversion'. I entered the serial number and everything, when I try to enter it again when asked, it says 'This number has already been used'. In my account it says that I have a prepaid membership of one year. See pictures below, the pictures are in Dutch, but I'll put a translation with it.-- MembershipsCreative Cloud Student & Teacher Edition (one year, pre-paid)Method of payment: serial number----Enter serial numberThis number has already been used----Photoshop CC (2017) Buy nowTrial has expiredIllustrator CC (2017) Trial version--Thank you in advance!Greetings,Manou

John T Smith · Accepted Answer

Some general information for a Cloud subscription

Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work

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Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

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If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp