Skip to main content
Madisondaylee
Madisondaylee
Participant
August 21, 2018
Answered

Re: Cannot Update payment .. support so far have hung up or referred me to phone again

  • August 21, 2018
  • 1 reply
  • 428 views

I have the same problem.  My c.c. number has expired and I have entered the new one on my file.  It accepts the new c.c. number but shows there is a problem on my account.  I've never heard of a company that is set up NOT TO GET PAID!.  lol

This topic has been closed for replies.
Correct answer saritashon

Hi Lise,

Greetings for the day!

I am sorry for the inconvenience you have been facing. I have reviewed your account  and checked that the card is updated successfully.

Please allow 24 hours you wont receive any error on the online portal as well.

Thanks,

Sarita

1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
August 21, 2018

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
S
saritashonCorrect answer
Participating Frequently
August 21, 2018

Hi Lise,

Greetings for the day!

I am sorry for the inconvenience you have been facing. I have reviewed your account  and checked that the card is updated successfully.

Please allow 24 hours you wont receive any error on the online portal as well.

Thanks,

Sarita

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices