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dominicl54507236
dominicl54507236
Participant
October 17, 2017
Answered

Test version

  • October 17, 2017
  • 3 replies
  • 417 views

Hello,

the test version will not start. A message is shown that the license function is not running.

Can somebody help me?

I already installed the program a few times.

Kind regards and a good time.

    This topic has been closed for replies.
    Correct answer Jacob Bugge

    Dominic,

    Did you try the suggestion in your original thread,

    Illustrator Testversion

    namely to ask Adobe, through a chat (just click the Still need help button straight away),

    http://helpx.adobe.com/x-productkb/global/service-ccm.html

    or through Adobe phone Support, see the different workday hours depending on country)?

    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

    3 replies

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    October 17, 2017

    Dominicl54507236 what Adobe application, and version are you attempting to install on macOS 10.13?  Do you receive any specific error messages?

    dominicl54507236
    dominicl54507236Author
    Participant
    October 17, 2017

    I want to try the test version of Illustrator.

    First I click on `start test version´ then I receive the message that it is possible to license Illustrator.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    October 17, 2017

    Dominicl54507236 are you referring to Illustrator CC 2017?  What operating system are you attempting to test Illustrator on?  Finally what other Adobe software titles, and versions, are installed on the computer?

    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity ExpertCorrect answer
    Community Expert
    October 17, 2017

    Dominic,

    Did you try the suggestion in your original thread,

    Illustrator Testversion

    namely to ask Adobe, through a chat (just click the Still need help button straight away),

    http://helpx.adobe.com/x-productkb/global/service-ccm.html

    or through Adobe phone Support, see the different workday hours depending on country)?

    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    October 17, 2017

    What OS version are you on?

    Is the Adobe cloud app up and running?

    Have you ever run the trial versions before on this computer?

    dominicl54507236
    dominicl54507236Author
    Participant
    October 17, 2017

    I have High Sierra on my Mac.

    Yes.

    Yes, on an older one.

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    October 17, 2017

    Moved you post to the installation forum, where you shod find better help on an installation issue, as Adobe staff are found here more often.

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