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M
moegamat
Participant
October 15, 2019
Question

updating lightroom classic stucks @ 43%

  • October 15, 2019
  • 2 replies
  • 422 views

hello All

i am updating the latest lightroom classic update for the 6th time and it keeps stucking @ 43% ????????

    This topic has been closed for replies.

    2 replies

    nitina55199114
    nitina55199114
    Participating Frequently
    February 14, 2020

    Adobe team  goes about asking you to reinstall  , this  issue of the downloads getting stuck  has been happening for quite some time now  and instead of fixing the problem at their end Adobe expects us to reinstall the softwre everytime there is an updte , isnt that a laugh 

    A
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 16, 2019

    Which operation system do you use?

    Do you get an error message?

     

    I would prefer a clean reinstallation:

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
      1
      1ponders
      Participating Frequently
      November 7, 2019

      Yeah this is great, not! How about helping those out with satellite internet and limited downloads. So far this has cost me nearly 10gb of retries of my 45 gb monthly limit. 😠 

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      February 14, 2020

      1ponders and Nintina55199114, if you want to implement a fix to whatever error is causing the installation to fail, then please update this discussion with the specific error message you receive, as suggested by Axel.  

       

      Being stuck at 43% provides no indication of what is causing the problem. If you are unsure what error you are encountering, then see  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html for information on how to locate the fatal error within the included log files.

       

      Once an error has been identified, then troubleshooting steps related to the error can be implemented, so that you can reduce the need for downloading installation files again.

       

      Removing all installed applications, and then download and reinstalling, is not likely to be successful if the specific error causing the failure is not addressed.

       

      If you do not wish to take on the effort of looking for and correcting the error, then please download and run the CC Log Collector tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.  Once the log file is uploaded, then please contact our support team at https://helpx.adobe.com/contact.html so that direct assistance can be provided to locate and resolve the error.

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