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R
rileym15705378
Participant
December 28, 2020
Question

Upgraded from Windows 7 to 10 and can't install/run photoshop CS5

  • December 28, 2020
  • 1 reply
  • 157 views

Hello, I've been using photoshop CS5 for around eight years and recently updated my computer to Windows 10 after some hard drive issues. I now can't run CS5 even after running the application as an administrator and updating the compatibility version to Windows 8. I don't have the initial license key since it's been ten years since CS5 was installed on my computer and I can't find what email was used to register the software. What are my options here for reinstalling CS5 on my computer, can I find my license/registry key somewhere within the CS5 folders I have on my computer?

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 28, 2020

Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows
- Also https://helpx.adobe.com/download-install/kb/find-serial-number.html
- when you find your serial number(s) write them down and put in a desk drawer

R
rileym15705378Author
Participant
December 28, 2020

Thanks for the reply, the Belarc Advisor software doesn't show me the software licenses/keys for software that hasn't been installed yet. It's detecting adobe photoshop CS5 in the software version and usage section but it isn't showing me the key in the above software licenses tab. Appreciate your help though.

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