"validating software license" loop issue - HELP!

Question

Today i went to open Photoshop under my Creative Cloud license and am experiencing the "validating software license" continuous loop where it opens and closes and does nothing, eventually i have to shut it down.

So i am unable to access photoshop even though the subscription is valid and up to date.

There's another article about it here "validating software license" loop which eventually suggests contacting support, who are not open at weekends, so that doesn't help me today and I have a deadline to meet on Monday with some artwork.

Does anyone know why this is happening or a possible solution?

kglad · Accepted Answer

1. follow solutions 1 and 2 here,Creative Cloud signs me out or asks me to sign in repeatedly

2. while you've still quit the cc app

a. Rename Slcache and Slstore*

b Rename opm.db File**

3. restart your cc desktop app and retry signing in

*

Navigate to C:/ProgramData\Adobe\ (Program data is hidden Folder) and rename Slstore it to Slstore.old

Navigate to C:\Program Files (x86)\Common Files\Adobe\ and rename Slcache to Slcache.old 2. Now Following Adobe Creative Cloud sign-in errors Rename opm.db File

**

Navigate to \Users\[username]\AppData\Local\Adobe\OOBE\opm.db

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