Questions

I am not able to update Lightroom, Photoshop, keep getting 113 error (unable to reach adobe server). I did a bunch of troubleshooting provided on this list: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#test-connection Everything looks good based on the troubleshooting. It starts loading the updates and quits at 30% or 5% I have not tried to Reset the hosts file manually yet. Also, I am not sure how to check and set firewall settings if they need to changed. This is so frustrating!!!!!!!!!!!! Help, please. Here is the error I keep getting:Exit Code: 113 -------------------------------------- Summary -------------------------------------- - 3 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Fatal Error '113' occurred while download FATAL: Fatal Error '113' occurred while download FATAL: Error occurred in download of package (Name: AdobeLightroom-mul Version: 9.0.0.201910151439). Error code: '113' --------------------

I'm seeing a majority of computers in my environment fail to apply the latest 11.0.16 Acrobat patch (Pro and Standard installs) due to "invalid source" errors.  Looking at the actual patch log (\\computer\c$\Windows\Temp) gives the message: "Error 1706.No valid source could be found for product Adobe Acrobat XI Pro.  The Windows installer cannot continue."The full 11.0.16 packages for Standard and Pro also fail to install as if its looking for a source path that doesn't exist. SCCM 2012 R2 is being used to deploy the patch (imported via SCUP) and the applications.Anyone else seen the issue?  Is a full uninstall / reinstall the only fix?  Thanks!

hi all.i'm on a company workstation, with company-wide proxy settings.recently we switched proxy and creative cloud is not working anymore.more precisley, the new app(5) for win10 perfectly works with the new proxy, while on win7 the old app (4.9) cannot connect.migrating all PCs to win 10 currently is not an option, so i was wondering if there's a way to force the new version of the app on win7. or, if there's a difference in login management between the two (for example servers reached etc) that is not accessible via app settings that we can manually tune.

I am trying to set up AUSST on a Windows server but it keeps failing with exit code 3. I have tried setting up IIS7 and Apache2.4 and have given all users full control of the folders. If I create the update folder before running the command then it recognises the folder is there and asks if it is OK to delete it. The folder then disappears but the command fails to create the new folder. I have tried running the Command Prompt as Administrator and with my normal admin account but I get the same message.Log File:04/11/16 11:36:35:840 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 1100 | Rootpath = /apache24/htdocs/adobe04/11/16 11:36:37:997 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 1100 | Folder exists at given root path! All the contents of the folder will be deleted.04/11/16 11:36:40:202 | [FATAL] |  | AAMEE | Utilities | AUSST |  |  | 1100 | Could not create Folder /apache24/htdocs/adobe.04/11/16 11:36:40:217 | [ERROR] |  | AAME

Are you a teacher having trouble getting started with Adobe applications? Your troubles will be all gone with these flyers and one-pagers that you can send home to parents and keep as physical resources in your classroom for reference. You can also make these resources accessible in your help center as part of helping IT admins deploy their tools in the classroom.   These flyers will help you and your students get the most from Spark and Creative Cloud, in the classroom and at home.   Download the Handouts

Why can I search for and activate Adobe Fonts from within Illustrator but when I try to apply them to text they don't apply, it's like they don't even exist. But Adobe CC notifies me they are activated, they show up as activated. I'm in HigherEd, employees have named-user licenses and we authenticate via our enterprise ID. Can I get this to work, or no?

Hi !Today i need a new pro. licence & there is a new price -29% in France.I've read the CGU & i can pay  -29%.On the Admin console it's impossible to have the promotional price.I call the support and the say: you have to create another ADOBE ADMIN ID !!!If i need 10 products i need to create 10 admin id !!! Is it a joke ?Is it posiible ADOBE forget to modify the process for the already customers ??? Thanks

Looking to ensure that creative cloud automatically logs in for users in a roaming profile setup. Currently, it seems that the login information must be stored in the users profile (appdata) but when logging onto a different machine, CC will not auto login (there must be some data in the license file that also records the machine, and detects that the user has logged onto a new machine and therefore the auto log in will not work, most likely because the file is regenerated). For context, roaming profile carries over the users appdata at logon (it is centralised as opposed to belonging to one machine).I have implemented a similar fix for another of our applications, and this was to copy up the relevant files to a server, and them copy them back down with a script which queries which machine the user is on. I know the whole 'you can login to 2 machines' procedure with CC and it does indeed work on machines where the profile is local, so ideally I'm just looking for the files responsible

Hi,  my updated package for the Acrobat DC can no longer be installed via network share. The old package, which is still on the server / network share, because the installation works. If I copy the new package on USB stick and install from there, then the installation works. Other updated packages e.g. Adobe Illustrator still works to install via network share.I have attached the two PDApp logfiles. Thanks for help.Sven

We have created a Adobe CC Package via Adobe Admin Console with these packagesCreative Cloud Desktop ApplicationAcrobat DC (19.0)Dreamweaver (20.0)Illustrator (24.0)InDesign (15.0)Lightroom (3.0)Photoshop (21.0.1)Premiere Pro (14.0)XD (24.2.22)When we want to install it, but fails with error code 6.Adobe CC 2018 is installed on the machines we want to install Adobe CC 2020. Is it nessacery to uninstall first all adobe packages?If yes how to do this remotely?

Is it possible to install InDesign CC 2019 on Windows Server 2016 (terminal server)??It does not appear in Adobe Creative Cloud install list...

I cannot accept the invitation of the VIP contract. I have the following error.

We have 500 device licenses for our school district.  I see Adobe released a new version of their software.  I also see here: Packaging apps via the Admin Console  that I cannot create a device license in the admin console.Is this something that is going to be fixed, and if so will it be fixed quickly?  We have to pay an annual subscription for Adobe CC, as it is the only license one can now get.  The promise when going to a subscription model was rolling updates.  Without a fix to the device license model, there will be no more updates for us, which will leave us on the last (and buggy) 2018 release.We cannot do named user for obvious reasons.  One being it would be exceptionally expensive and difficult to manage, the other is, being a school, we have users that would difficult to create individual licenses for under Adobe's own ToS.

Earlier today, we shipped some minor but important improvements to setting up SSO in the Adobe Admin Console.   The updated workflow simplifies setting up a directory and also greatly reduces the time required for setting up directories, by removing the process to get the directory approved by Adobe. The enhanced SAML integration, now supports SHA-2 certificates and both CA and self-signed certificates. All new directories now use SHA-2 certification. You can migrate domains from your older SHA-1 directories to the new SHA-2 directories, by using the Domain Migration process.   To create an integration with your IdP, you now have two simple options. Use one of the following to generate the metadata file from your IdP console. Download a metadata file copy the ACS URL and Entity ID   Once done, upload your IdP-generated metadata file in the Adobe Admin Console and you’re done!   For more information, see “Creating Directories” in Set up Identity.

Hi:I desperately need help. Suddenly, none of my students are able to log into Adobe Spark with their school email accounts. I still have access because I'm the administrator. I'm having a hard time understanding how my students no longer can access Spark. The error message they get is "Access Denied". They were able to log in previously. Any ideas on how to fix this issue?ThanksBen

I am trying to deploy TLP licences of PRE14 (Adobe Premiere Elements) to 20 PCs without having to visit each PC and input serial number. I found and implemented solution for PSE 14 ""%AppInstallers%"\Adobe Photoshop Elements 14\PSE 14\oem.exe" -P PSE -[SERIALNUMBER]  However update command does not work for the PRE mentioned above. Does anyone have any idea how to resolve silent install with activation?We have AOO TLP 5.0 LICENSE PROGRAM - EDUCATION.

I am an administrator for a high school network trying to install Adobe cc 2019 apps on Windows 10 Education PCs.  I have built the package and installed all the apps including XD.  Problem is XD is only available to me.  Students on a "Shared Device" do not have a shortcut. The XD on my start menu has no "open location" option. Searching my hard drive finds nothing from which to create a shortcut.I have tried dragging my icon to public desktop but this does nothing when signed on as a student. Pinning does nothing as it does not show for other users.

Hi I posted issues in another forum as since the new desktop app, I cannot download and CC` programs as the CC desktop app keeps crashing. So I try to download Photoshop for example, it gets to a few percent then the desktop app crashes. When i look top right anc click on the cloud symbol of the app it reveals that it is trying to download an update. I thought this was the latest update? I have uninstlled the CC` app and reinstalled it several times. I also wiped my whole mac to see if that helped to install a fresh OSX, i still have the same issue CC desktop app crashes every time after say 20/30 sexonds of being open I cannot then get Photoshop or illustrator on my mac MacBook Pro touchbar

We have two AD groups, Staff and Students, one, Staff has on-prem email and the Active Directory emailaddress field is populated; the other, Students, has O365 email addresses and consequently they emailaddress field in AD is not populated. Therefore, to add Students to the Adobe Admin Console as users and use MS ADFS, we want to change the settings for authenticaiton from "emailaddress => emailaddress" to "User Principal Name => emailaddress" . Both AD groups have values that match the email format and will work but we are not getting any help from Chat not Expert sessions: they state why it is not working with Students not how to reconfigure it to use UPNs.Does anyone have any experience with this?  

The November release is here with the next generation of Creative Cloud, new products, features and services that will help everyone thrive in this new age of creativity. To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Creative Cloud apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.   Check out some of the key new features of Video apps highlighted below: Premiere Pro 14.0.  Auto Reframe: Intelligent reframing for media destined for different social media platforms. Discuss Auto Reframe here. Audio Enhancements: Better multichannel audio handling, increased Range for audio gain. Discuss features here. Set Time remapping to greater than 20,000%: Time remap to even faster speeds than before. Discuss this feature&nb

Hi there,I have successfully installed AUSST and creative cloud center updates and installs from my internal server correctly.(verified by using netstat and file access monitoring on my internal server) When trying to update clients using remoteupdatemanager (version 2.3.05) no updates are found and no applications are found installed. This is the guide i have followedhttps://helpx.adobe.com/uk/enterprise/package/help/update-server-setup-tool.html Any help would be greatly apreciated.Thanks 

I use an Adobe for Teams account provided by my high school, where I teach photography and yearbook production. Some of my students seem to have 2GB of cloud storage, while most of them have 100GB. To make things even more confusing (at least for me!) I seem to have different limits depending on the app I use. If I open Lightroom, it says I have 100GB at my disposal. If I open Photoshop, it says I'm 16GB over my 4GB limit. Sometimes kids have issues because they forget to sign in with their enterprise ID, but in that case they usually notice the issue instantly because they get the message saying they have a seven day trial. That's not happening with these kids, and I'm pretty sure it's not happening with me. It's a problem because my students share computers and it's important that their photos get stored in the cloud so that they are not dependent on any one device. If they suddenly hit a limit that didn't previously exist it can pretty much derail them. Anyone have any idea what's g

My job requires me to work in areas with no wifi or internet access at times.  I have been able to use my Adobe Acrobat Pro in these situations for years to scan in documents and do related work.  Recent updates to Adoboe Acrobat Pro DC (ver 2019.021.20049) have included changes that require internet access to validate the software license (I guess) before I could use it.  This means I can no longer use Acrobat Pro unless connected to the internet.  Is there a solution for this?  So far I have had to resort to scanning in documents using Photoshop, which brings them in as an image and not a document.  It works, but it's a much less than optimal solution.

  The November release is here with the next generation of Creative Cloud, new products, features and services that will help everyone thrive in this new age of creativity. To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Creative Cloud apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.   Check out some of the new features of Design & Web apps highlighted below: Adobe Fresco: We expanded our revolutionary painting and drawing app onto select Microsoft Surface devices and Wacom MobileStudios. Fresco lets you create with infinitely scalable vector brushes, versatile Photoshop brushes, and Live Brushes, which recreate the look and behavior of oil and watercolor paints in amazingly lifelike ways. Learn more.   Adobe XD: The pinn

I have accidentally purchased the acrobat pro on my previous username/account that I no longer can access.. Is it possible to combine the two accounts? Thank you