Questions

 Hello,My company has taken a CC subscription recently for teams and customers collaboration around XD prototypes. We run only XD and no other Adobe application. Our company network runs some proxies which prevent the upload of the XD files to CC. I know the documentation provides the endpoints (here https://helpx.adobe.com/enterprise/kb/network-endpoints.html) but :I don't have a way to personaly modify the proxies, so no way to make some testingsMy company proxies work with IP addresses only (and not domain names)Wildcards have little chances to be accepted by our security authority So, I need to get the minimum viable list of IP addresses needed to operate XD and CC properly:Create, upload and share XD filesCreate and share prototypes Once I get it, I'll give it to our security authority, and we'll be able to use the features we've subcribed. Thanks and regards.

I have been trying to install Creative Cloud (Package Created through Package Manager) and it stops with error 1603.I have tried to create new different packages (both 32 and 64bit) but same error.I've been trying to install to many different machines (W10 and W8.1) but same error occurs.I have tried solutions on article Error 1603: A fatal error occurred during Adobe Creative Suite installation also tried Creative Cloud Cleaning tool. We are using PDQ Deploy but I have also tried installing manually from .msi file and also from setup.exe file. Same result.I've been trying to scroll through log files but cannot find a solution. I see a lot of ppl have this issue but no real solution is provided as far as I can tell.Below log file pastes also, could it be that Microsoft Word is causing the issues? Though I have tried installation on machines without office also with same error:PDApp.log04/10/18 11:34:21:974 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  |

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Is it possible to change the owner of a shared folder in Creative Cloud Storage and/or the owner of a shared Creative Cloud Library on a Creative Cloud for Teams account? One of our team is leaving next week, and they are currently the owner of a folder and library shared across the whole team. I cannot find a way to transfer the ownership of these to another team member, so we can remove their account from the team without losing access to the assets?

Hi,I've just took over SCUP management in our environment. The first thing I can see is that Adobe Updates are split into two folders: 'Adobe Systems, Inc.' and 'Adobe'. When I go to 'Catalogs' I can see 'Adobe Systems, Inc.' as Publisher for all subscribed catalogs. Attaching screenshot. Do you know how to consolidate them? I have diferrent updates in both folders so I have to publish from both. I would like to have one. Is it possible?BRŁukasz

Hi, I'm trying to install Adobe Creative Cloud on a user's workstation. We've logged into the Adobe website, logged in with the user's account, downloaded the Creative Cloud Desktop app, and when running the installer (it is run using different credentials that have elevated Windows permissions), it comes up with the following text: "Check your browser We've opened a new browser tab for you to sign in. (Once you've been authenticated, you will automatically continue here.)" The browser tab it opens says its logged in, but the desktop application will not progress any further. We cannot get any further than this. I've tried the following: 1) Deleting the OOBE folder in appdata\roaming\Adobe2) Granting the domain user account local administrator rights to the computer3) Restarting between steps Operating system is: Windows 10 Enterprise x64 1809 - computer is joined to a Windows domain. Many thanks

Hello everybody, we using adobe reader und distiller for our software installation, in AWS Cloud.I' am working for DB Systel in Germany.We have changed the instancetype for 1 week and after that the Adobe licence isn't activ anymore.I would like to use the offline activation, but i think it didn't work anymore, because the request-codes were always used in the past. A new server with new request code works.What i have to do?Is there a way to registrate the request code and Key again?

With the latest release of Acrobat DC, we have some amazing new features which enable you to do more and are now available to all. To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest version of Acrobat DC using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.   Highlights of the new release: Create a Form from scratch- Acrobat now provides an option to create a form from scratch by using a blank page. Add Text- Acrobat forms now have a new tool New simplified Fill & Sign experience and interface- The new visual and descriptive Fill & Sign interface makes it easy for you to decide what you want to do – Fill and Sign or Request for Signatures. Color customization of Fill & Sign tools- Now choose your desired color to fill

I was using Adobe CC enterprise edition (provided from my university) until recently. Now I have to switch to my individual edition because the latest macOS Catalina doesn't support app installers that contain 32bit components and the university's IT administrator won't seem to provide 64bit installers. (Enterprise apps can only be installed through the installers provided from the IT administrator)   When I switch from enterprise account to individual account the Adobe CC manager keeps telling me I need permissions from my IT administrator to install additional apps, which doesn't make any sense because I already signed out once and signed in again to my individual account.   Do I have to unsubscribe my enterprise account to use my individual account? I'm fine with unsubscribing the enterprise version but since the IT administrator hesitates to give support on Adobe CC I'm worried I won't be able to use Adobe CC until the license expires next April.

I am trying to get adobe suite through my school and they have to download packages ('build') in sets through an administrator account and then transfer it to my laptop. The package is set up for Windows but downloaded through a mac. The issue is that, when installing, the green bar gets to about 90% before restarting, getting to the same place and then going back to 0 and closing the installer without finishing. I have used an Adobe cleaner and tried restarting my laptop and having the installer be the first programme to run.

Has anyone had success with publishing and setting up the latest Adobe DC updates in SCUP and SCCM?  I have been able to publish the updates without errors, but it appears content is not copying into the WSUScontent folder; content is downloading to the UpdateServicesPackages (all of the *.CAB and *.MSP files are showing up) but not the WSUScontent folder.  Therefore, when I go to download updates in SCCM (Software Update Group to Software Package) it always fails since it doesn't see the required files in the WSUScontent share. TLDR: Has anyone successfully deployed the October Adobe DC updates via SCCM (SCUP)?Thank you for reading!https://helpx.adobe.com/security/products/acrobat/apsb19-49.html 

Hello,  I'm trying to install InDesign CC Server 2019 on a Windows Server 2016, but the app is stuck in a white screen, and can't get pass through it.I have alredy run the Adobe Cleaner Tool. I deleted all the credentials of Adobe from the Credential Manager.I have already checked my profile for any special characters, but I do not see anyone.The server is behind a proxy.If it helps, I am able to install the InDesign CC Desktop version.Any other suggestions? Thanks!  

Hello, I had recently incorporated my business and am in the early stages, I was wondering if there were any work done as a service from my company, is there a separate business/enterprise license I must use, separate from the license I am using personally? If so, what is the pricing?I would appreciate a speedy response, thanks so much. All the Best, Jessica

You asked, we listened. With the latest updates to Shared Device Licensing, that shipped in October 2019, we’ve included some goodies. These updates are available to your users right away and reduce admin overheads associated with installing apps and updates. For more details, see What’s New in Shared Device Licenses. Now, when lab users sign in on a device activated with shared device licenses, a prominent banner is displayed, which indicates a shared device.   To allow lab users to update and install apps, you can now include the Creative Cloud Desktop app in your initial SDL deployment packages. To create a shared device license package, log in to the Admin Console, navigate to the Packages > Packages, and click Create a Package.For more details on how to create shared device license packages, see Create Shared Device Licensing packages.   For queries, feedback, and suggestions, please feel free to leave a comment below.

The person that was setup as our Adobe Sign Admin has left he company, how do we go about changing who has Admin rights?

Continuously getting pop up error message while opening any adobe cc package. We are using win 7 operating system. Please help as this is very irritating. 

Is there any email contact we can talk about this? I work for a company with more than 5000 users and need urgently to add Adobe Sign into Okta for security reasons.  Any help?

The entire teaching staff that uses CC here is asking why we don't have the latest CC apps. I keep telling them that Adobe is dragging its feet about updating Packager and the device license scenario, and I'm not getting any answers about when CC 2019 versions will be available for our over 500 students and instructional staff.Hello?

Attempting to install the application via MSI was quitting immediately when ran silently. I removed the silent flag to see that the installer was complaining about not detecting VC++ 2013 x64 on my machine.I checked and I have the latest version installed already (12.0.40660). I've attempted to uninstall/reinstall the VC++ 2013 x64 package as well as run the repair portion, but Acrobat still cannot detect it.Any thoughts?

Anyone see this error before and how to resolve ? I have tried various browsers, have tried clearing cache .  Im trying to get some details on my companies Acrobat Site ETLA licenses (serial numbers etc) "Your Computer Seems to be offline. Please check your internet and try again". The url i use is licensing.adobe.com Thanks  

Bonjour,Je travail dans une entreprise avec une collègue dans un même pôle. Nous avons chacune un compte creative cloud entreprise, mais nous aimerions fusionner les deux, afin d'avoir un seul compte pour l'entreprise, et en être les deux utilisatrices. Cela est-il possible? et si oui, comment?Merci,Anouk

Yesterday I was using Photoshop and I've encountered no problems. Today I noticed that I had to update the Creative Cloud app so I did, after doing so I'm not able to use any of the provided software anymore. After looking at my Adobe profile online it says that I currently don't have any running licenses. I'm pretty sure the license (which I bought February) is valid for one year. I still got my email of purchase. Has anyone encountered the same problem? Can anyone help me?

Hi there,I'm a licensing specialist and I wondered to know if with a license bought under a TLP program of Adobe Acrobat Pro XI , I can cover an installation of a lower version of Adobe Acrobat Standard EditionThanks a lot for the support

I have installed the Acrobat Customization Wizard:CustWiz1900820071_en_US_DC.exe I have downloaded the Adobe reader DC 2019 version MSI:AcroRdrDC1902120047_en_US.exe I then used the customization wizard to use the MSI to generate a .MST to customize the installation, and then attempted an install using the files, however it installs Reader 2015 and not the latest version. Any ideas where I'm going wrong?

We recently deployed our Adobe Creative Cloud installation packages to our new Mac lab. The instructions to get our student accounts ready are to go to the CC login page, have the student click the 'Forgot Password' option which should generate an email instructing the student on how to recover their account - which actually starts their subscription. Many students have done this successfully. However, an equal number have not received this email. It's not in the Spam or Trash boxes. I've looked on Adobe's website and haven't found much help at all. Any insight would be appreciated. Thank you.