Questions

Hi Not that I am complaining, just curious why my collegues are logging into the Creative Cloud Desktop app and the latest update they get is 4.9 but if I log into the same computer with my account it updates to version 5 with a new interface We are trying to see if I part of a beta program or pre-release scheme or something? Weve tested this on about 3 computers and they all update for me when I log in but not other accounts I use the same enterprise account as my colleagues When I click "see full release notes" There is no version 5 listed there or not even available to download from your website or creative cloud packager tool So its like this is an unofficial release or a version that is not offically released to everyone yet    

Hi, on my client's corporate network, my CC app is kicks me out of being logged in for periods as short as 5 minutes. If I'm lucky, it stays logged in for an hour or two. This is incredibly frustrating as Adobe XD ONLY works when the app is logged in and one of my brands has recently chosen new brand fonts, which are Adobe Fonts, and this also requires the app to stay logged in. Does anybody have any recommendations on what to do? Are there certain things that need to be done on the IT side of things so that this app keeps its connection? I'm a noob when it comes to IT/network/security. Thank you!

Do we have any helpx or document which states that i cannot add more than 5 user at a time in cc team subscriptions for monthly billing.

No worries.  It was an issue on our end. 

Good Morning, I am having difficulty fixing an issue with Adobe Acrobat Reader DC where it closes shortly after opening after reporting it has been restricted by GPO. I have added every associated EXE I can find to the permitted list for restricted users and made sure none are listed under not permitted. I have also double checked GPO settings in general, not seeing any obvious restriction to finesse a bit further. Event Viewer is not yielding any useful information. Per Microsoft, I am trying to download the License Repair Tool: https://files.acrobat.com/a/preview/ea718d3b-1c4c-47fa-95f2-1f3df88d46a1 It appears to be unavailable. I am trying to resolve this matter as expediently as possible and would appreciate your assistance. Thank You.

We currently use the serial number based licensing from our ETLA desktop contract.We still pack our Creative Cloud installation packages with the Creative Cloud Packager offline tool and version CC2018 because we can not yet implement user-based licensing in our organization.Recently, we are seeing the problem that the Acrobat DC (19.0) will not be installed when we run an installation package created with the Creative Cloud Packager.This applies to both the CC Complete package, as well as a single package in which only the Acrobat is included.There is no error message. The Acrobat is missing after the installation on the target system.???

  Check out this very interesting and informative Spark page regarding Named User Licensing Survival Kit.   It covers the following topics:   Adobe Licensing Model Primer What is 'Named User Licensing'? What are the benefits of 'Named User Licensing'? When will our serial numbers expire? The Adobe Admin Console How are users added into the Admin Console? The User Sync Tool - Overview and Tutorials Planning the Named User Licensing Transition (key tasks) Identity + SSO (User log-in and authentication) Security Providing Adobe Creative Software to your End Users Acrobat Deployment & Software Compatibility Considerations   Do let us know in the comments below if you find this helpful.

Another question on VDI/SSO/Activation etc. Non-persistent Citrix VAD\XenApp environment.  Windows 2016.  AcrobatDC latest version 2019.  Roaming profiles (FSLogix).  Forty servers in a delivery group (pool).  Users randomly assigned a session on any one of the forty servers at logon. We have Adobe Federated IDs configured (named user licenses) using on-prem ADFS.  All working. So to clarify what our expectations should be of the user experience (and align it with reality). When a user opens AcrobatDC for the first time, they are prompted to sign in.  They need to click the EnterpriseID link on the sign-in page, and then on the Enterprise sign-in page they enter their corp email address - at which point they do the ADFS redirect and are signed in to Acrobat without having to enter their password.  Activation\license details are stored in the user profile at Appdata\Roaming\Adobe and are roamed.The next day the user happen

We have a serialized deployment of Acrobat Pro DC 19.012.20040.17853 that is demanding sign-in with an Adobe account every time a file is opened. Upon opening, the user sees a dialog that says "Sign In. Your Adobe ID provides an easy way to access your membership, the Adobe Document Cloud and Adobe.com community."   Our users don't have Adobe IDs and we don't want to issue them (we're a government agency, it has to go through security review). We're tired of constantly dismissing this dialog.    We don't want to re-deploy, either. (The deployment has already been reviewed by security team.)    I tried setting registry key  [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown] "bSuppressSignOut"=dword:00000001 but it does not make a difference.   How can we stop this prompt from appearing?

To send a personal message to someone in the community, follow the below steps:   Click on 'User name' to go to the user's profile page:   On the next page, click on the 'Message' button:    A message box will appear. Type your message and click on send message:

 Nice one. Couldnt answer my question so he just left the conversation...

I'm with a large radio company.  Like most large companies, all of our machines are connected to a domain.  My facility has 15 different studios, and users can go to any of them and log in. The issue is my users are each, individually having to log in to Creative Cloud the first time they log on to a machine in a particular studio before they can use Audition. This basically requires us to share the login credentials for each workstation with EVERYONE in our facility, which is problematic.  There's nothing that stops them from taking the credentials home and using them there for example.We've tried reaching out to support on several occasions, and the people we've spoken with acted like they had never heard of a Windows domain before.Any insight into how we can get around this would be greatly appreciated.  We're fans of Audition, but have been considering going to a buyout solution like Magix Vegas to end the authentication hassles.

I'm running into an issue when attempting to publish any Adobe Acrobat Reader update. The SMS_ISV log shows the following errors:Catalog "Adobe" does not include content signing certificates, attempts to publish update content for updates from this catalog may be unsuccessful until content signing certificates are added and approved.Failed to publish update "241860f5-5d0b-4076-a841-a1a46687c3e6" due to missing update metadata.Under Certificates within ConfigManager I see two Adobe certs and both are unblocked but the issue remains. In other forums I see people mentioning how their issue was fixed after approving the certs, well in my case they already are.For testing I've subscribed to the following Adobe catalogoes:https://armmf.adobe.com/arm-manifests/win/SCUP/ReaderTransitionCatalog-DC.cab http://armmf.adobe.com/arm-manifests/win/SCUP/ReaderCatalog-DC.cab http://armmf.adobe.com/manifest/arm-manifests/win/SCUP/AcrobatCatalog-DC.cab With the recent changes to the WSUS/SCUP product nam

Hi,We have packaged Adobe Acrobat Pro DC and deployed to a Citrix farm. The package is unable to access local printers i.e. no printers are available in the printer dropdown to select (only "Adobe PDF" is visible)See attached Screenshot for details.  

HI,i'm having a very difficult time installing CC apps when I move the installation files.  How can I move them to a USB drive? I have created a package, downloaded it and extracted it, but it won't work if I move the install files.thanks!

I Can't open acrobat, when I click on it, it asks me to sign in, when I sign in, it shows an option to continue, and I click on it, and it goes back to sign in again. And this happens over and over again.   What should I do? I tried to uninstall and install again, but the same thing happened.

I have a federated Adobe account that is tied to my enterprise login. If I use it on a Windows 10 computer, I can download and install all the apps that I want. When I try it on my Mac, I can download apps, but as a certain point in the installation it stalls or kicks me over to the Creative Cloud app that says, You don't have access to manage apps. Please see your IT administrator, which I did, but we have not got very far with fixing it yet. Why would  the apps download and install on Windows and not on MacOS Mojave? Any fixes for this? This help doc was not much help: https://helpx.adobe.com/creative-cloud/kb/apps-tab-missing.html?mv=product&mv2=accc# and doesn't seem to address why it works on Windows and not on Mac.

We have been using AWS workspaces and Adobe CC in our company for a few years without problems. Lately Adobe Creative Cloud Manager fails to update, and when that happens, inDesign freezes (both build 14 and 13). For the time being, the only workaround we have found (we publish 5 newspapers in this environment) is to kill inDesign from windows task manager, then close all Adobe apps and kill all adobe background processes. Then we re-open cloud manager, do not update, and close. After that we can re-open inDesign to work on pages. Amazon Workspaces uses Windows Server 2016 in the background, and provides a windows 10 experience for the user. I suspect there must be some new windows 10 features required behind the latest adobe updates (probably Windows Creators update or Universal Windows Platform) that are not present on windows server 2016, or maybe some Microsoft licensing issue. Anyway, this is reason for serious concern, as we cannot publish outside this environment and we do not k

HiI'm trying to remove all our directory users but the checkbox next to their name is greyed out - this is in the Directory users list, not the normal users list which already has all the users removed.a I'm trying to remove our domain so I can switch to Azure SSO but can't until all these users are deleted from the Directory users list. Any ideas? Thanks in advance

I'm looking for a way to make Adobe products available to our users in their Non-Persistent VDI environments.  Serialization and limiting access would have worked, but in the named user model its a struggle...Enter Enterprise licensing with SSO.  Perfect!  Except its not seamless SSO (so they have to login every time instead of autologging in with the logged in user's federated identity like other products)... Also it doesn't log the user out or make any changes to the 2 device rule which means every 3rd day they have to answer an extra prompt about signing out other computers.Is there anyway to make this work as it is now??Really Seamless SSO & an option to set an auto logoff for authenticated machines from the cloud side or even the installer side would make this work perfectly.  Assign users licenses, they auto activate when they log-in and auto deactivate on a schedule (or via script at logoff?).Its extremely frustrating to try everything in our power to lic

Is there a faster way to delete all of my directory users than manually 100 at a atime? I can't believe I have to do this 100 at a time for over 3000 users. Plus half the time it errors and i have to do it again.

Is it possible to set up an entire corporate approval process - including requisitions, purchase orders and supplier invoices - plus quotations, negotiations and invoices to customers - using Adobe products?

You can now include Adobe Dimension when you a create Shared Device license package on the Admin Console. Using Adobe Dimension, your lab users can create product mockups, brand visualizations, packaging designs, and more with easy 3D tools.   You can update your existing packages to include Dimension or create a new package. And, then deploy this package to your lab computers. To create a shared device license package: Log into the Admin Console.  Navigate to Packages > Packages.  Click Create a package. For more, details see Create Shared Device License Packages.

You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.

Caros, boa tarde.Atualmente tenho duas licenças coorporativas da ADOBE e são suficientes para o uso na empresa.Gostaria de saber se é possível utilizar essas licenças em outros usuários da empresa?Ex.:Licença em nome do fulanoA@empresa.com.br sendo utilizado de forma intercalada em um outro computador com o usuário fulanoC@empresa.com.br.Licença em nome do fulanoB@empresa.com.br sendo utilizado de forma intercalada em um outro computador com o usuário fulanoD@empresa.com.br?Estaria em descumprimento sobre as regras de uso da licença do produto ADOBE ou não há problema em usar de forma intercalada entre os funcionários da empresa?Gostaria de sanar essa dúvida para que eu possa continuar usando o produto sem violar as regras dos termos de uso.(Obs.: O uso não é em simultâneo! O próprio ADOBE não permite e pede para desconectar!)Grato pela atençãoFelipe