Questions

I'm using a Windows 2003 server and trying to deploy Adobe Acrobat Reader DC. For that purpose, I've found that Adobe furnishes ready to use ADM files in Group Policy-Active Directory — DC Windows Desktop Deployment.I've downloaded one adm file corresponding the the classic track of Reader DC. I've then create a new group policy and loaded this template. The computer section of the group policy shows up fine. However, the user section of the policy shows the subcategories (ie General/Security) but the end nodes of the policy do not show anything that can be configured. Please see attached picture:For example in this category, it should show the "Automatically trust sites for Win OS security zones".The ADM file used was this one:CLASS MACHINE CATEGORY "Adobe Acrobat Reader 2017" CATEGORY Preferenc - Pastebin.com which is available for download from Adobe at ftp://ftp.adobe.com/pub/adobe/reader/win/Acrobat2017/misc/ReaderADMTemplate.zipAny ideas on how to fix this? I have more than 100 s

Hello everyone, I'm from China, recently installed Photoshop CC 2017 encountered a problem.I installed version Simplified Chinese before, after the update I want in exchange for the English version was accidentally found it impossible to exchange the English version.I  opend photoshop see a pop , pop as shown:After clicking OK, photoshop automatically withdrawn. I change the preferences creative cloud in the language settings, and then re-download the new version, so I do not know how to solve this problem? I hope you can help me, thank you very much.大家好，我来自中国，最近安装Photoshop CC 2017 遇到一个问题。因为上一版本安装的是简体中文，更新之后想要换回英文版却意外发现无法换回英文版，弹窗如图所示：，点击 OK 后，ps 自动退出了。我是在 creative cloud 的首选项更改的语言设置，然后再下载的新版本，所以我现在不知道这要怎么解决？希望大家能帮助到我，非常感谢

We have a University environment where we will not be creating Adobe IDs for all 50,000 users. instead, we will create Enterprise IDs for the users who will receive a full Creative Cloud account. This is done because we are decentralized and have to be able to bill appropriately.However, we would like to install Acrobat on the majority of our lab machines and for the majority of the 6,000 faculty and staff who are not receiving CC accounts. This is a problem as Adobe is telling us that in order to use Acrobat, the user must sign in with an Adobe ID.  We want to avoid this if at all possible, but we can't find any solution or work-around for it (everything on the forums is from 3-4 years ago and is worthless now).Does anyone know if this can be done, or are we at the mercy of Adobe and forcing the users to create IDs to use Acrobat?Thanks

Hello, I have issue when i try to deploy Adobe Creative Suite with SCCM, the setup works but a the end, applications dissapeared and stay only 2 apps.I try to deploy with Adobe recommandation : Deploy Adobe packages with SCCM, I try to deploy a batch which start the setup.exe from a file server…. and i have the same issue.But when i start the setup.exe from file server on the computer…. installation works perfectly.Do you have same issues ?Regards

Are there any plans to create a PDF extension for Mac in Google Chrome? There is one for Windows, why is there not one for the Mac?

I am having the same issue in our environment.  SCCM reports failed installation.  I install our Shared Device package using the setup.exe.  All the software works properly after install.  I have to look at the PDApp.log for the last line, “The install workflow is terminating” to verify that the installation has completed.

The download of Adobe Creative Cloud Cleaner Tool 4.3.0.23 does not uninstall Adobe CC 2019 AppsAnyone experiencing the same issue or anyone have suggestions what to look or test for to find a solution?

I have a monthly subscription to Indesign. I currently can't open the program. It says "Renew your subscription" (I don't need to -- I checked) and "We're sorry, but we're not able to connect to the Adobe Server right now." But when I troubleshooted whether I could connect to the server, I was able to. There doesn't seem to be any recourse. And it's not working.

Do we really need to go for CCE?

Hi,I've created a Shared Device license package which I've deployed to one MacBook to test and this requires a user to sign in to activate the apps across the device.However, as I try to sign in via Enterprise ID and confirm my details, I come across this error:I'm happy to contact customer support but I thought I'd scout around in case anyone has come across this and resolved it.

We are trying to deploy Remote Update Manager to our Mac machines. We've created a CC package with RUM and it installs properly. We can run RUM in a terminal with sudo. Even if the user is an admin, we have to run it using sudo.Can we run RUM on a Mac without Admin rights? How do we run RUM on a Mac without admin or sudo?[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from regular to Enterprise forum... Mod]

Hello,I'm admin on my Adobe enterprise account. we are using Federated ID to login. I have a user that is not able to login anymore, even if she's in the Acrobat Group user on our portal.Even sending a password request is not working. She receive nothing.Is anybody encountered this issue before ???how I can fix it ?Thanks in advance

There was discussion and a video demo at a recent Adobe Focus Group meeting of a new SSO connector and sync facility for Azure AD, streamlining the SSO configuration process and providing Azure AD group user syncing without having to configure and run the Adobe User Sync Tool.  Do you know when this is going to be released?

I got a message every time I try to download templates from Adobe Stock "contact your administrator if you want to add Adobe Stock to your account"

HelloI am trying to figure out how to include any new MSP file which is an update to acrobat DC into the installation package so that I always have the installer to install the latest update. my understanding was to simply drop the MSP file into the Adobe folder where all setup file are, but ti does not seem t work.is there any other step to this?thanks

New MacBook Pro, macOS 10.14.Installed the CC app, and was able to log into my account successfully there.Used CC to install Photoshop and Illustrator.Both applications ask for my login upon launch, appear to accept the credentials, but then the login pops up again. This will continue endlessly. If I cancel, the application quits.Anyone seen this behavior? Looking for a fix. Thanks!

I have created multiple packages with the Creative Cloud Packager and everytime i try to deploy the software it will kill explorer.exe and not progress any further. No error messages are shown.Installing software manually via the Setup.exe on Windows 7 64bit laptops- Configuration includes to ignore conflictsCreative Cloud Packager version 1.3.0, Build 66

Dear Support, from where can i download the adobe reader updates msp file.Please help !

License is already available on portal to access however when logged in, the license is not activated. Hence cannot access.

Only the Primary Admin of an account can access and view the billing information associated with the account and download the invoices.Read the following help document for the steps to view and download the invoices: Print a copy of the invoice for your Adobe purchase.​Or watch a quick Video.Did this help? Let us know below. For a specific issue, you can create a new thread.

Hi there,I have a Creative Cloud all apps for teams account already for 4 years.  I use a separated account with a prepaid card to pay my monthly subscription and unfortunately, I did the mistake to not top up my card for 2months. I had the issue before but I could just 'edit payment details' and the month or months in due would be automatically charged from my card. I didn't have to use any software since I have been mainly on set but now I would like to have access to the apps as soon as possible.I am reaching the forum because I have tried all the FAQ instructions and I already contact the customer support as well and after speaking with someone who could finally give me an answer how to solve my issue, he informed me it won't be possible to keep the same account. Basically, he explained me the following:'As mentioned the licenses are marked for cancellation already and cannot be renewed. You would have to purchase new licenses. If you wish to use the same email address then I

My subscription (annual) ends Aug 31st 2019. If I do not renew at that date, how long before I am considered to be a new subscriber again so that I can take advantage of new offers. The subscription for the whole CC is currently on offer at £362 pa until 23rd May. I notice that these offers come up from time to time so would like to take advantage of these if possible.Thanks.

I am going to migrate from Device lic. to Shared device licenses soon. I am confused with the uninstall part of the process, Is the uninstall in the Adobe console or do I use my previous  2018 package to uninstall? I am uninstalling the 2018 CC right? Can I keep any older versions? I need to uninstall before I make a packager for the new shared devices 2019 right?

I am the Tech Director for United Nations International School of Hanoi. Adobe in Asia Pac has decided that UNIS Hanoi will have to pay USD 122,600 annually for 500 licenses. We are currently paying USD 12,500 annually for 500 licenses. According to the Adobe website if UNIS Hanoi was a US based school we would pay USD 2500 for the same block of 500 licenses. I can't believe that anyone in Adobe Corporate believes that the United Nations International School of Hanoi should have to incur a nearly 900% increase in the cost of licenses in order to continue using your product to educate our students. Does anyone in corporate Adobe have an explanation for this behavior? Regards,Edward L GilbreathTech Director United Nations International School Hanoi.

A serialized product, as installed from a deployment package you create with Creative Cloud Packager, is uniquely identified by a licensing identifier (LEID). For example, if the product name is Photoshop CS6 Extended, and it is installed in Mac OS, the LEID is Photoshop-CS6-Mac-GM.See this article for the list of the LEIDs for products in Creative Cloud.If you have a question or observation, post a comment below.