Questions

Hello,I need to be able to download "Updates" to Windows -- Adobe CC 2017 products and take those updates to machines that are not connected to the Internet.How do I do that?Sure be nice if the updates for Adobe CC were available on the updates page like Adobe Reader.Thanks,Joe

I have at least 50 machines that will need to have Acrobat DC instead of Reader XI, since Reader XI support is ending soon.  What is the easiest way to do this?  Are they different products meaning that Reader XI needs to be uninstalled and Acrobat DC installed?  I installed Reader XI on my machine and tried to check for updates, hoping it would push Acrobat DC but did not.  What is the easiest way to push them out in mass?  Can I do this with WSUS or 3rd party updates in SolarWinds Patch Manager?Thanks for your time.

Hello,I am having an issue with Adobe DC where I create a Custom Tool and export it as the .AAUI file.  In Adobe XI I would copy the .AAUI file to the following folder and all the users on the computer would get the custom tool C:\Program Files (x86)\Adobe\Acrobat <version>\Acrobat\UICustomization\<language>\<anyname>.aauiThis will not work in Adobe DC even though the UICustomization folder exists.  When I copy the file directly to the users profile it does work (the user gets the custom tool), but I dont want to setup a process where I have to copy this file every time a new user logs into the computer.My Question is - is there an easy way just to create a tool and give it to all the users on the computer without them having to import it manually?Argh! this is making me pull out my hair (whats left)Thanks

Hi All,If you're deploying CC on a server you have te license all the users that have access to that server. But how is this on when you deploy CC products on a personal Citrix VDI. And how do you license this with DC products (Acrobat Standard and Pro)?Has this solution (CC on VDI) also technical restrictions?Hopefully you can help me out.Thanks in advance.Tom

I followed all instructions to create Adobe Update Server in my comapny to manage around 100 computers with Adobe CC and 20 computers with Adobe CS6.I created completely new build with Cloud Packager with implemented override file generated in AUSST and only Abobe CS6 can get updates from my server.What am I doing wrong ? I'm rechecking everything and can't find anything what can cause this issue and I didn't find anything similar in the forums.I'm getting frustrated with this piece of software. In year 2017 I still need to set up extra Apache server to provide files I cannot manage and override file is generated via command line. Why no GUI for Adobe CC Update Server ? Why I need to manually download new updates into server ?It's in Czech localization, on the left you can see CC cannot contact server and on the right you can see that Application manager for Adobe CS6 is connected to server and didn't find wny new updates (which is probably correct).

I need to suppress License key, auto update and sign in option for users

Hi,I am attempting to install several Adobe Applications via Packager.After installing Packager, I was not able to login to the Adobe account, and it shows an error message as attached below.With prior understanding that, the network used to access to the Internet is behind a Proxy Server.I suspect that the proxy is the main issue, as mobile hot-spots are tried to connect and it is working completely fine. But it will not be very logical to download the applications through mobile hot-spots as the data usage fees are too expensive. Will anyone be able to advise me what are the ports that should be opened to allow full access to the Adobe Servers? I plan to inform the Proxy admins with the information.

Hi,Can we get whitelisted info as we are getting same info.Is something down from Adobe?ThanksSantoshk

I configured a Adobe update server using the instructions on this forum, and it all seemed to operate fine. I tested it on several clients and people were installing photoshop in ~90 seconds and fairly happy.However after a few reboots CC on all clients is reporting an error on the 'Apps' tab. "Download Error. Press Retry to try again or contact customer support. (404)."If i remove the updater overrrides file and click 'reload applications', CC will get the list of apps properly, and readding the file allows them to continue to update locally, however come the next reboot it is again broken.Any suggestions?

Is it possible to obtain individual offline installers, preferably in .msi format, for the latest versions of CS products for distribution in an enterprise environment via SCCM?[Moved to Enterprise forum... Mod][Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

Я использовал лицензию на двух компьютерах. После того как переустановил на одном из этих компьютеров Win7 Не могу скачать приложения, так как лицензия используется уже на двух компьютерах  и предел превышен. Как выйти из учетной записи если ты в России, то есть  странах, которые обслуживает Digital River???

Having issues with installs of applications from Creative Cloud on Windows 10 prompting for Admin rightsThe relevant section of the logs appears to be:07/21/17 15:53:35:154 | [INFO] | 9572 | ADCS | ElevationManager | AAMElevatedProcessLauncher |  | ElevationManager | 9888 | Inside launchAIviaAUS07/21/17 15:53:35:155 | [INFO] | 9572 | ADCS | ElevationManager | ElevationManager |  | ElevationManager | 9888 | Inside sendMessageToService xmlData = <action><actionType>createProcess</actionType><actionArgs><cmdArgs><cmdArg>--pipename={239A17C8-BA88-4B7A-B475-BD037FFC4C31}</cmdArg></cmdArgs><processName>AdobeInstaller</processName><sessionID>1</sessionID></actionArgs></action>07/21/17 15:53:35:158 | [ERROR] | 224 | ACCC | HEX | HEX |  | HEX | 10296 | Inside processMessageObjectForJSON: stringValueForXQuery failed for //guid or guid is empty.07/21/17 15:53:35:234 | [ERROR] | 2016 | AAMHelper_logs

Hello. When acquiring a plan for working groups. How many people can use this license?

OS: Windows 10 Enterprise 1703Acrobat DC 2017.009.20058App-V Sequencer 10.0.15063.0(This same question has been posted in the App-V Support forums as well)I've successfully created and deployed Adobe Reader DC with the only struggle being that I cannot get the "Check for Updates" option to go away in the Help menu even though I've set the "bUpdater" registry key to 0 when customizing the msi within the customization wizard.  (Since I just typed all that, any help with this would be nice too!)My current issue is with Acrobat Pro DC.  When I package it using the App-V sequencer, all goes great, except during deployment via SCCM.  Even though the option (which was set within the Adobe Customization Wizard) is set to leave the start menu icon (I am in fact removing the desktop icon, which works) the Start Menu icon does not appear (in the Alphabetical list nor in Recently Added) although the Distiller icon does appear (which is fine).I hit the Start button and type "Acrobat"

I have been trying to access the REST API for user management using Python. All the credentials i have used for creating my JWT and access request token are correct and my cert is not expired. The "invalid_token" error i thought to be an issue with the formatting of the JWT, but the description says other wise making me believe something is wrong with my credentials for the API integration. I cant find anyone with a similar issue as mine. Is there an issue with my org id and tech account? Thanks for the help!

Hello,i would like to know what specs the Update Server schould have?(RAM, CPU, etc.)Thank you very much.

So I use the Adobe CC products and I'm having an issue with Premiere that no one seems to have had before, and I'd like to contact support chat. However, the site won't let me log in with an Enterprise account; it wants me to use an Adobe ID. No problem, I already made one before I used Enterprise, and you're looking at it.However, when I log in with my Adobe ID, I'm only given the options to ask for help on free programs that I'm not using and a few other things I'm not looking for help on, presumably because I have never bought anything on this account.How do I get live support in this case? Please tell me I don't have to do something convoluted through my own IT department or the corporate bureaucracy. Although I can try that if necessary.I talked to our IT team and they said they'd talk with the corporate higher-ups to see if we have a special support contract with Adobe.

Read online Important update for Creative Cloud PackagerWe’ve discovered a critical bug in Adobe Creative Cloud Packager 1.12 for Windows that prevents you from updating the application to a newer version, whether you update manually or automatically.To resolve the issue, please download and install the latest version (1.13). Keep in mind that you’ll need to quit the application before running the installer.We apologize for any inconvenience and thank you for your prompt attention. Adobe, the Adobe logo, and Creative Cloud are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.  © 2017 Adobe Systems Incorporated. All rights reserved.  Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110 USA.I received the above in an email and copied this off of the browser, without downloading anything.  Can anyone tell me if it is a fraudulent

Trying to setup Adobe Creative Cloud Packager for macOS on two different clean systems with a fresh macOS 10.12.6 install.  Run the CCPLauncher.app from the /Applications folder, downloads the files from Adobe, begins to extract them, then gets to the point where admin credentials are required.  I provide proper admin credentials and immediately receive the following error message:Have repeatedly received this message on two different systems with clean OS installs.  No other Adobe applications are installed.  Here's the output of various logs:PDApp.log:07/26/17 18:11:33:068 | [INFO] |  | ASU | OPM | OPM |  |  | 27297 | Build Version - 7.0.0.27107/26/17 18:11:33:068 | [INFO] |  | ASU | OPM | OPM |  |  | 27297 | Logging Level verbosity Set  to 407/26/17 18:11:33:146 | [INFO] |  | ASU | OPM | OPM |  |  | 27297 | Successfully opened opm session, db location:/Users/babbage/Library/Application Support/Adobe/OOBE/opm.db in

Hello together,it seems that in our company, the Creative Cloud packages have been created and deployed without setting "Match OS Language".Is there a way to change this setting afterwards, like in an .xml file or in registry?Thank you.Kind regards

I was invited to join my company's creative cloud with access to InDesign CC.When I click the download button, an error message pops up stating:There was an error with this action. Try again later.870a65cc-eb8d-4218-8d93-28877dd1a206."I have been on the free trial of Photoshop, maybe while setting this up the configuration affected my ability to install InDesign?Please advise on how to fix this issue.

I work in a company that regularly deals with a lot of multi-language based clients and there are times where we need to scan documents in other languages but due to the companies policy. We need to save the documents in English as well as their original language.I discovered that Adobe Acrobat DC apparently has the ability to extract text from 'images' (The OCR part) but also has the ability to translate documents into English. However i couldn't really find any tutorials on how to do this and i'd like to know Acrobat has this functionality before we fork out thousands of pounds to purchases the licenses we need.We deal with a variety of languages ranging from French to Arabic; i've found that although free software seems to do well with Latin based alphabet languages (French, Spanish etc.) when it comes to Languages which have different alphabets entirely (Mandarin, Arabic, Russian etc.) the software tends to be very hit and missAny help would be much appreciated

Hi everybodyI'm a CreativeCloud Team user. I was trying to install Illustrator CC on a secondary computer. I'm signed in as a user but the application always starts up as a Tryout version. This is on my home computer. At work everything works smooth.Any ideas of how to fix this?Regards from (sunny-at-the-moment) Iceland

Hello,I've searched everywhere for the answer to this and couldn't find anything helpful.Due to license change we are trying to remove Creative Cloud from the whole district. Hundreds of computers. We are using PDQ to deploy this. Most computers seem to be working fine but it seems like some of the latest software installs will not uninstall.Steps1) Deactivate License2) CC Package Uninstaller (Created with Creative Cloud Packager and selected everything)3) Single Installs uninstaller (These are products that were individually installed and not removed with any of the other uninstallers)4) Creative Cloud Cleaner (Cleans up rest of the old products and files) (using ‐‐removeAll=CREATIVECLOUDCS6PRODUCTS)The Package Uninstaller should uninstall all the products that I'm trying to uninstall but does not. Here is the log from one of the computers.----- Start Log----AdobeCCUninstaller version is : 1.11.0.8Starting the AdobeCCUninstaller...Products to be uninstalled:    &nb

Hi,We have recently installed adobe DC standard on 2 of our citrix servers. When a user tries to combine PDFs they're getting the error below. We've tried reinstalling the application and have added / removed the plugins for ms office, visual c++ is also installed on the servers. However when we give the user access to adobe XI standard they don't get this issue. Please can you advise what could be causing this issue and if this is a DC specific issue.  Thanks,Billy