Questions

Over the last 6 months or so I've had to add 13 firewall rules to accommodate changes in to the servers that your products are downloaded from.  The FQDN at the bottom of the list never worked.This happens every time I need to install Adobe products on a client's computer.  Something new is blocked, and I have to track down your new IP address and add a firewall exception for it, often more than one.  See screenshot below, today I added the rule titled Adobe Acrobat 8. (has nothing to do with version numbers, just the number of rules I've had to add in order to accommodate you.)Can you provide a FQDN (Fully Qualified Domain Name) for your installation servers so that I don't have to add on average two new Adobe rules every single month?Thanks.Justin A SmithIT Consultant

We have a Citrix 7.13 environment with installed, published Acrobat DC. The XenApp servers share a read-only disk, and all maintenance is done on a maintenance server in write mode. On our maintenance server, we used the Aptee tool to create and activate the prov.xml file before sealing and publishing the disk, and achieved "Return code was 0". The XenApp workers booted and Acrobat launched fine for a few days without login prompts. Several days later, when launching Acrobat, it just flashes and goes away, possibly it is trying to present a login screen and then closing. The problem is fixed temporarily by running the activation command again.Is serialization with the Aptee tool permanent or temporary?Should I be running the activation command on each "read-only" XenApp server?Should I need to run the activation command every few days?Thanks in advance

Hi All,I have a requirement to package Adobe Acrobat DC 2015.The source exe extracts MSI. I have created MST for the extracted file and added serial key and all necessary settings to deploy. Upon installation, on first launch it prompts for Signing option. I am unable to disable the screen after applying some registry sittings specified in the below link:Online features — Acrobat Customization Wizard DC for Windows It would be of great help, if someone could assist me in achieving the purpose.Regards,Avinash L

Can Adobe Application updates be managed and distributed to Adobe Applications without the Adobe Creative Cloud desktop application installed through the remote update manager or another solution?Thank you

We've had to downgrade our computer's os down to OS X 10.11.6 El Capitan.  These computers were running macOS 10.12.3 and Creative Cloud apps were working well.  When we upgrade them to macOS 10.12.4, the system will work for a few hours and then the computer freezes when running any of the Creative Cloud apps like  Illustrator, InDesign and Photoshop.  Has anyone else run into this issue?

Problem:  After launching Creative Cloud Packager, it starts to update itself.  This update fails with an error.  Mac OS X Yosemite v10.10.5.Reproducible:  Yes, 100%.Steps to Reproduce:Go to /Applications/Utilities/Adobe Application Manager/CCP/Launch CreativeCloudPackager"New version detected.  We will now quit and update."Enter administrator-level user password and click OKObserve error message in screen shot above.Here are the relevant entries from DLM.log.05/19/17 11:39:44:466 | [INFO] |  |  |  |  |  |  | 31671297 | *******************start of Download****************05/19/17 11:39:44:466 | [INFO] |  |  |  |  |  |  | 31671297 | GDE Version is 8.0.0.2 (BuildVersion: 6.0; BuildDate: Sat Feb 22 2014 15:29:30 )05/19/17 11:39:44:468 | [INFO] |  |  |  |  |  |  | 31671297 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCP/1/osx10/version.xml05/19/17 11

I saw Adobe releases security updates for Adobe Photoshop CC 2015.1 and 2017.So, I've tried to update it with Adobe Creative Cloud desktop app, but it says "This is newest version".However, it is vulnerable version Adobe Photoshop CC 2017 18.0.1, not 18.1.Why Adobe CC app not provide newest and secure update?

I am not being able to install Photoshop CC on Mac OSX 10.11.5. I tried to reinstall the Creative Cloud many times, use the Adobe CC cleaner, tried to install as root and nothing seems to work. The last thing I did was to contact the chat and a guy from Adobe connected in my computer and tried to fix it. Didn't work either.All  the time I get this error:Exit Code: 105-------------------------------------- Summary -------------------------------------- - 1 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Failed to open PIM database.-------------------------------------------------------------------------------------I have the same laptop as my colleges and somehow, it doesn't work in my computer.

Just built and downloaded the latest version of XD and deployed (we had no choice as the previous version had expired).  THe previous version worked as expected with our setup -- we have the enterprise/educational serial number based deployment.  The newly built version does not launch directly, but instead requires an Adobe ID based login that's authorized for XD to work.Is this a known issue?  This is causing us problems and we need an immediate solution.

We updated our IDp certificate last week. Once we got the new certificate formatted properly we got all of our desktop users logging in via their enterprise IDs. However, the same users who had been using mobile apps (iOS & Android) were not able to login. They got access denied errors (general or 401).We restarted browsers and flushed cache. Did a complete re-install for one user and still no change.We also confirmed via the ATS test that all was correct with the new cert for iOS.Adobe support had nothing and referred us here to the forum.Anyone have any thoughts on what to check to restore access either in the Portal or at the device/user end? ThanksDan

Hey All -We have been having issues since we purchased Adobe CC for Teams.  When I download and install the CC Desktop App all the programs are showing "Try".  Why is this?  I spent $2000 on 100 seat licenses for what?Thanks

Hello,We are working on upgrading all our system to Windows 10 with Adobe Acrobat DC installed on the image. We have also used the custimization wizard to create an offline exception and add the serial# to the install. The plan is to create several images on 1 PC and then just replace the hard drives on the machines that we want to upgrade. The problem were are having is once we move the hard drive to the new PC, Adobe Acrobat seems to lose the offline configuration and wants the user to Sign-In with an Adobe ID. We do not want this to happen. If we do not change the hard drive and use the same system that the image was created on, we do not have this problem. Anyone have any ideas on how to get this working without having to uninstall and re-install Adobe Acrobat?Thanks,Gavin

User are getting this error, random user, random locationsHow can we resolve this . Happens at random times, but still allows user to finish document

Hello,I receive the error message below when trying to install 11.0.20.I have followed all of the instructions that have been used in our office the past.My initial extraction if from: AcrobatPro_11_Web_WWMUI.exe (file date 3/7/2013)I am testing the install by using the following before I try a GPO deployment.C:\Windows\system32>msiexec /i C:\AdobeProTransform\AcroPro11020\AcroPro.msi TRANSFORMS=AcroPro.mstRunning Adobe Cleaner does not help.this Adobe Kb does not help either: Internal error 2753 when installing Acrobat or Reader Please let me know what additional information you need.thank you

I have been reading through the posts about this service and have found that others are having similar issues a we do.  For us the hard disk usage is at 100% and the CPU between 50%-100% unless I use Windows 10 System Configuration to disable this service.  As we have thousands of computers running Adobe products we want to make sure we have the best solution.Has this been fixed?  I have seen a post that said it is a know issue in 2016 but there was no response that it had been fixed.  If it has been fixed what do we need to update to fix it?  Can we just update one product or do we have to update the whole suite.  Our users do not log into Creative Cloud.We use Creative Cloud packager to create deployments for our Microsoft SCCM server.Thanks for your help,Daniel

I've recently been attempting to install a Creative Cloud for Teams Device licence on a pc running Windows 10. The problem I am running into is that it isn't picking up a licence from the device license pool and the creative cloud applicaiton manager on the windows 10 pc is only offering trial versions and not the licensed versions of the software. In talking to our software procurement team they discovered that there weren't any device licences available and they consequently deactivated some installs that shouldn't have been.activated. This didn't make any difference even though there were licences showing as available in the device licence pool.Our software procurement team also generated a license package using the instructions found at Creative Adobe Creative Cloud license package​ which I've run but has made no difference. When I run the adobeserialization application I don't get any indication that the package has run at all, no dialogue windows, no progress bars etc, so I have

Why am I getting this error when I try to expand the .exe?

I would like to set up Federated ID's to be used with the Creative Cloud Suite but when I go to the Adobe Admin Console and click on ID there is no button option to "claim domain". I am logged in as a System Administrator. Is there a difference license or permission level needed to setup Federated ID's?

Hello,while attempting to activate licence for Adobe Acrobat we were stoped by error saying that website ims-na1.adobelogin.com could not be resolved.After investigating the issue we found, that the problem is related to resolving given domain name trough our company DNS server.It seems that Windows 2012 R2 DNS server refuse to resolve given name when "Enable DNSSEC validation for remote responses" option is enabled altough the given DNS record does not have any DNSSEC values.Are there any sugestions how to workaround around this issue?From what I have read on forum about posibilities, I can state that:- use of another dns server is not an option because we use Active directory domain- other dns servers are blocked on company perimeter firewall

Hello. I work at the People  Friendship University of RussianAfter updating Creative Cloud 2015 until 2017 no program is being activated. Successfully completed the test https://ims-na1.adobelogin.com/renga-idprovider/resources/img/logos.png Successfully https://lm.licenses.adobe.com/vact/ping Successfully Limited Access Repair Tool in admin mode and checking the hosts Convinced that can connect to secure sites. Fulfilled All and activation no

Hi there,I have a user on Creative Cloud Individual license and want to install some apps through the Creative Cloud desktop app. We use Quest Privilege Manager to elevate local admin rights for app installation. I cannot get Creative Cloud to work with Privilege Manager. I see that Adobe Installer (%Program Files (x86)%\Common Files\Adobe\Adobe Desktop Common\ElevationManager) is called when you hit the "Install" button. We have created a rule to elevate the Adobe Installer, but it still want an admin account to install.Has anyone run into this before?

Hi All,We have multiple clients with creative cloud accounts licensed from 2 separate portals, It appears that multiple clients are now reporting they are not licensed despite still having a license assigned to them in the portal.We have this occuring on both Mac and Windows clients, and both device and user based licenses.Has anyone else experienced this? Everything was working ok until lat yesterday (11/05/2017) and early today.

Hi,I am having an issue with our Adobe Update Server where I have run the tool with a --fresh install.Everything appears to be working until it gets to "Processed 144 out of 511 item" where it hangs.Below is the last entries in the AdobeUpdateServerSetupTool.log file.Below is the last entries in the AdobeAcrobatUpdateServerSetupTool.log file.Thanks for any assistance!

Hi there, I have a lab of  Active Directory connected Mac computers running El Capitan that are intermittently getting the configuration error 16 as explained on the site Configuration error in Adobe Creative Cloud when launching CC apps.  I have reset permissions several times, and although it originally helped the issue for awhile, they are still having intermittent trouble.  Sometimes a reboot will be enough to solve the issue and sometimes coming back later and trying again seems to work.  They can go for a couple of weeks and not have any issues, but then all of a sudden it will start up a bit again.  I have checked and automatic updates are off for El Capitan and the Adobe suite itself.  I see this is a very common issue, but I haven't been able to find anything other than resetting the permissions or maybe reinstalling that would seem to fix the issue.  Any help would be greatly appreciated.  Thank you.

Hi all.  We are getting no reply when applying to distribute the Adobe runtimes and Reader.  Adobe support sent me here?  Does anyone know of a contact address or way to work with whomever processes the distribution requests?