Questions

We are moving to datacenter with terminal server virtual environment.   We have adobe pro DC for some users who have a login.   How do we set adobe reader to be windows default for adobe pdf so that things (like quickprint) will launch reader instead of pro.  They get prompted to login and do not have logins.   Same with doc view in a browser, it won't open

Hi Team,I have successfully setup an update server for our creative cloud application, all appears to work fine until the client attempts to install the following applications-  Fuse CC (Preview)- SpeedGrade CC (2015)- Flash Builder Premium -Gaming SDK 1.4all other applications install without issues? when attempting to install the above applications the creative cloud application attemps to download the products from the internet (https://ccmdls.adobe.com) rather than downloading from the on premise update server? our customers dont have the ability to download from the internet so the installation fails  I have completed a resync with the adobeupdateserversetuptool.exe and it successfully syncs.. I believe its about 520 items. but after looking through the files I can't seem to find these products in "ACC\products\AdobeProducts" should there be a folder containing these application

Our customer purchased the Acrobat Professional DC2015 12.0 MLP AOO License IE (65258987). Volume license of Acrobat Pro DC. Acrobat will be installed on the OS image of VDI and those hosts are not accessible to internet. Therefore, I would like to setup serialized license activation.I am referring to this manual page.Common Deployment Options and Methods — Enterprise Administration Guide I downloaded Adobe application manager 10.0. Installed it by clicking setup.exe. After that, it shows updating the application and it is completed. However, I cannot find adobe_prtk command.Isn't it included the Adobe application manager 10.0? How can I make adobe_prtk available?Best RegardsYuichiro

Within Outlook 2013, when users receives a pdf attachment, they can open the psf attachment but when they click File then Save As, they receive the following error message, "the operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

Hello,     I have a user with a 2013 iMac and a 2013 MacBook pro (both up to date in Sierra). Three weeks ago, I made a new package for 2017 CS Master Collection, since a lot of our users are on 2015 software and aren't able to update on their own. The MacBook Pro was able to download the 2017 package without any issues. The iMac keeps failing, using the same installer. The error I'm getting is- "PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/91B7417A-01B1-4050-8816-311ED0D5419A.activeSandbox."According to this Adobe article- 'Creative Cloud package "Installation Failed" error message', I need to repackage the installer because a certificate is invalid for some of the older software. However, I packaged this software AFTER the March 9th date that the article lists. And if the certificate is the issue I don't understand why it successfully installed on multiple computers, some of whom

Tengo un cliente, el cual ya le envie la invitacion, una vez el acepte desea una Licencia de Creative Cloud, como hago para añadirla?

Every time a new update is released for Acrobat XI, I package the update in the setup directory. For example, the latest update for Acrobat XI is version 11.0.20, or "AcrobatUpd11020.msp". I obtain the update from Adobe's FTP site (ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/11.0.20/misc). I place the .msp file in the extracted setup directory so that the update installs itself automatically when Setup.exe is run from within the directory. All I have to do is edit "setup.ini" with: "PATCH=AcrobatUpd11020.msp" and it's installed automatically in the background.My question applies to Visual C++. The bundled version of VC++ for Acrobat XI is version 2010. The most current version of VC++ is 2015.I would like to place VC++ 2015 in the extracted setup directory ("VC10RT_x64" directory to be exact), rename the VC++ 2015 redistributable to "vc_red" and edit "setup.ini" with something like this: "PATCH=AcrobatUpd11020.mspvcrtMsi=vc_red.msivcrtDir=VC10RT_x64".Will I encounter any problems wi

After deploying the Adobe CC Desktop and installing some of our enterprise apps via the Desktop we found inconsistent results with product upgrades.  Some clients aren’t updating to the latest known release.  For example when checking for updates on a signed in client with Acrobat 15.023.20053 it says there are no updates available.  Additionally, during troubleshooting we found some clients didn’t even show the Apps tab in the CC Desktop application without modifying the ServiceConfig.xml file, and some didn’t even have the option to “Check for Updates” enabled without modifying the system registry.  Even then in the logs they showed “Updater is NOT enabled” in the logs.  We manually tried RUM, which failed to run on at least one machine.

Every time I launch the Creative Cloud packager on my Mac, it crashes transitioning from the Package Details window to the screen for selecting that apps to include. I need this to work on my profile of my Mac, so I would like to completely and manually remove the packager from my Mac and reinstall it fresh. Can someone let me know all the paths in the System, Library and ~/Library folders that might need to be included in this process. Please help.

Dear Anyone, We hope to clarify something for VIPe From the following website question 5: https://helpx.adobe.com/creative-cloud/faq/enterprise.htmlDo users in organizations need to be connected to the Internet at all times to use Creative Cloud? No; users do not need to be connected to the Internet to use the downloaded Creative Cloud apps that are running locally on their desktops. We have reason to believe that this answer is not applicable to VIPe, but we have no document to back this claim. Would anyone be able to help us find the correct answer to this question in regards to VIPe? Thanks

System Report:MacBook Pro (Retina, 15-inch, Mid 2015)macOS Sierra 10.12.4Symptoms:Hi all,I am facing a severe issue when trying to prepare CC app packages or license files using the Creative Cloud Packager, with a Teams for Education licensing scheme.The CCP app will let me select all my deployment options, location, pool to use licenses from, but when clicking the "Build" button, CCP will simply crash.The crash report will show that AAM itself is affected, and more specifically the "PDApp" process fails.Side note: installation of Creative Cloud apps that are part of my subscription will work perfectly.Troubleshooting (so far...):1. Logging out of the Creative Cloud App, and quitting it. Deleting folders OOBE, AAMUpdater & CCP from the current user Library. Then launching CCP, but the issue persists.2. Completely uninstalled Creative Cloud apps, and used the CC Cleaner App to delete any residual trace of the installation. Downloaded latest version of the app from Adobe's website an

I'm using VMware App Volumes to try and virtualize the photoshop CC application. I've installed photoshop on the provisioning machine, logged in to license the app, and then attached the app stack and published the application.When I try to open the virtual application, it fails because photoshop is no longer signed in with the account used during the install process.Does anyone know how to get the sign-in to carry over? It seems like the application is getting reset during the provisioning process.

My organization works with offline servers for the Department of Defense. We are needing to add some Photoshop licenses to some new machines. What is our best option? Connecting these new machines to the internet is not something that we can do. Thanks for the support.

I have a very specific problem. I use a invoice program at work that requires silverlight. Silverlight is only compatible with Internet Explorer.The program shows pdfs in the browser and for some reason it does not work well with Adobe Acrobat DC but work fine with Adobe Reader. I have both applications installed on my computer and it seems impossible to have Internet Explorer use Reader as the standard viewer when Acrobat DC also is installed. When I open the internet settings in Reader, it even points to Acrobat DC. (see picture). I've tried changing the standard program to Reader but it does not help. I've tried disabling the Adobe PDF Reader addon in IE, but that opens the pdf outside of the browser which is not a solution that works. I need Acrobat DC so uninstalling it is not an option.Is there a file or registry entry that can be changed to have the Adobe PDF reader addon in Internet Explorer use Adobe Reader instead of Adobe Acrobat DC?

Hi,after successfully downloading the CC installer app.Create Image and start the installationCC_Complete_MacOS_en_12.2016_Install.pkgAfter 5 minutes the installation terminated without error code. "Call Adobe support... "MacOS 10.12iMac Mid 2011 I've run the CC Uninstaller, the CC Clean Tool and the CC Installer several times. Meanwhile I installed again successfully Adobe CS6 to go on working.Any help is appreciated. I'm unable to use any Adobe CC products until I can get this resolved.PDapp.log Several times I get:...[INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 210685 | Launch Process With Task [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 210685 | The return code from the Adobe Installer Process is (20).Stopping the uninstallation process....End of file| [INFO] |  | ASU | OPM | OPM |  |  | 210685 | Build Version - 10.0.0.89| [INFO] |  | ASU | OPM | OPM |  |  | 210685 | Logging Level verbo

Hi,I added the catalogs indicated below on System Center Updates Publisher 2011:http://armmf.adobe.com/arm-manifests/win/SCUP/Acrobat11_Catalog.cabhttp://armmf.adobe.com/arm-manifests/win/SCUP/Acrobat10_Catalog.cabhttp://armmf.adobe.com/arm-manifests/win/SCUP/Reader11_Catalog.cabhttp://armmf.adobe.com/arm-manifests/win/SCUP/Reader10_Catalog.cabOnce I try to import through Updates - Import, I receive this error message for every single link:Download file: http://armmf.adobe.com/arm-manifests/win/SCUP/Reader10_Catalog.cab failed with message "The remote server returned an error: (503) Server Unavailable."Note: I also use http://fpdownload.adobe.com/get/flashplayer/distribution/win/AdobeFlashPlayerCatalog_SCUP.cab to get updates, but I did not get any error for this link after the import.Have you ever experienced an error like this one?Best Regards.

This has been broken for months.Someone please provide the proper locations for downloading the patch content so I can manually edit the SCUP catalog.This is WRONGDownload file: http://armdl.adobe.com/pub/adobe/acrobat/win/AcrobatDC/1700920044/AcrobatDCUpd1700920044.msp failed with message "The remote server returned an error: (404) Not Found." Updates Publisher 4/14/2017 9:09:53 AM 9 (0x0009)Download file: http://armdl.adobe.com/pub/adobe/acrobat/win/11.x/11.0.20/misc/AcrobatUpd11020.msp failed with message "The remote server returned an error: (404) Not Found." Updates Publisher 4/14/2017 9:09:52 AM 9 (0x0009)

Hi! I have a regular creative cloud membership. I am now working on a project where I would like to install Character Animator cc on more than 2 computers. Is there any way I could do that by purchasing or subscribing for 3 or more licenses for instance? Would I have to open a new account with adobe?

I am attempting to install a packaged version of Adobe Creative Cloud onto a PC which fails to connect to the internet to carry out the installation.Various urls have been whitelisted by the security and third party teams I work with. They have advised that the issue is with Adobe as they recieve the following error when attempting install:You don't have permission to access "http://ccmdls.adobe.com/" on this server. Reference #18.363cd717.1491991541.3d0baa Does anyone know if there currently an issue with the server mentioned at all? The url has been added to a No Auth and No Protocol Detect list.On the 5th of April, I was able to successfully install Creative Cloud on a laptop by bypassing the proxy entirely so surely this menas that there is a block in place within the proxy my company has in place?Is anyone able to confirm that the server is fully operational and working as expected please?Many thanks.

I had installed Create Cloud Package, and found the AdobeUpdateServerSetupTool.exe at C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCP\utilities\AUSST, But I found this AdobeUpdateServerSetupTool.exe version is 4.0.0.42,not the latest version 4.1; I had downloaded and run CCPLauncher.exe from Creative Cloud Teams Admin Portals whit many times, but the ausst version still 4.0.0.42.So how can I download or upgrade ausst version to 4.1, then I can syncing Acrobat and Reader updatesThanks

When I install the CC desktop app from an non admin account I get the following error message. Has anyone else had this issue?

This user has special settings to see better. They are using 150% magnification in Windows 7 and 1400x900 resolution on a 24" monitor. This will also look like this if I remote onto her computer with our ManageEngine DesktopCentral software. How do we get the main window of Adobe to be the correct size?Here is the log file:Account Detail:    User Rights: Admin   User Account Control: Default   Process Integrity: Undefined   Profile Type: NoneAcrobat Detail:    Sandboxing: Off   Captive Reader: No   Multi-Reader on Desktop Support: OffApplications Installed:    Office Version: Office 2010 64-bitAvailable Physical Memory: 4194303 KBAvailable Virtual Memory: 4007336 KBBIOS Version: HPQOEM - 1Default Browser: C:\Program Files\Internet Explorer\iexplore.exe    Version: 11.00.9600.16428 (winblue_gdr.131013-1700)    Creation Date: 2016/12/14    Creation Time: 8:17:01 AM

Need to download the latest .msp patches of Adobe Reader and Acrobat DC and FTP is prohibited by policy and also filtered upstream by our service provider. Is anyone aware of a HTTP mirror of the FTP product repository?15.006.30306 Planned update, April 11, 2017 — Acrobat and Adobe Reader Release Notes https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/DC/dcclassic15.006april2017.html#dc15-006apriltwentyseventeenftp://ftp.adobe.com/pub/adobe/reader/win/Acrobat2015/1500630306/ EDIT:Just figured it mirror for Reader: http://ardownload.adobe.com/pub/adobe/reader/win/Acrobat2015/1500630306/AcroRdr2015Upd1500630306_MUI.msphttp://ardownload.adobe.com/pub/adobe/reader/win/Acrobat2015/1500630306/AcroRdr2015Upd1500630306_MUI.msp Acrobat:http://ardownload.adobe.com/pub/adobe/acrobat/win/Acrobat2015/1500630306/Acrobat2015Upd1500630306.msp 

Hi,Today we tried to created packages with the new 2017 distributions of some CC versions, Created packages via CCP (Mac OS) and succeed but still prompting for sign-in / trail.We created the packages with an enterprise ID with a valid license and selected the serial option (not the named serial)Any of you guys can help me out?Thanks!