Questions

When I try to open Photoshop or Illustrator, Creative Cloud keeps saying me that I'm on trial version, although we bought the licenses. It happens since it was updated with 2017 version. We tried some solutions, but none of them worked. I have other programs from the suite, like Adobe InDesign, and it's working fine.

I have a local Adobe update server set up with AUSST and an override set. Most of our machines are able to update fine but one is reporting "Failed to download" for every update package.Both MachinesUsing latest RUM (2.0.0.15)Adobe Update .Overrride set (confirmed because our proxy will not allow RUM to run normally)macOS Sierra 10.12.4Std.outRemoteUpdateManager version is : 2.0.0.15Starting the RemoteUpdateManager...Following Updates are applicable on the system :  (ACR/9.9.0.101/osx10-64)  (AEFT/14.1.0.57/osx10-64)  (AME/11.0.2.53/osx10-64)  (AUDT/10.0.2.27/osx10-64)  (ILST/21.0.2.242/osx10-64)  (PHSP/18.0.1.29/osx10-64)  (PPRO/11.0.2.47/osx10-64)  (PSTI/1.3.1/osx10-64)**************************************************Following Updates are to be downloaded :  (ACR/9.9.0.101/osx10-64)  (AEFT/14.1.0.57/osx10-64)  (AME/11.0.2.53/osx10-64)  (AUDT/10.0.2.27/osx10-64)  (ILST/21.0.2.242/osx10-64)  (PHSP/18.0.1.29/osx10-64

I have created a PDF from a form I created in excel. Using Adobe acrobat pro I covert the file and use prepare form to make certain fields fillable by others. I use the preview button and it seems to work the way I want.   Once I email the form it shows up to the recipient as a PDF but i no interactive fields, Can't do anything but print and view the document.  I have tried other documents from excel and have had the same issue.  Can you let me know what I am doing incorrectly so I can get this to work properly.  Thank You.

Hi Guys!Need some advise on thisI am a IT guy support for a company.On of the user , used to have a adobe acrobat installed on her computer. One day, it was accidentally uninstalled. She has the license key with her , but not sure what is the version Is there any where to trace the version by using license key

I have a licensing problem (some applications falling in trial mode after update) and was advised by the chat-support to create a new licensing-file with the cloud packager. The creative cloud packager always crashes when I want to do so. On for different machines. Always the newest version.I'm writing here in this board because the agent on the chat couldn't help me and advised to write in a message board. Can anyone help me? Thanks!

Hi, we deploy all our applications on the computer of our college with FusionInventory agent. So I've created a installation paquet for Adobe Acrobat DC for Mac computers with hdiutil mountandinstall -packagebut when this is done, how can we set the serial number automatically?

I get 1603 MSI error when i install Adobe Acrobat DC.the error in the log is 'CustomAction CheckForPendingOperation returned actual error code 1603 but will be translated to success due to continue marking'Can you help this is urgent.

I have a team account for Adobe DC.  Why can't my team use the "organize pages" button without downloading the doc in a separate window and making us jump through hoops like circus monkeys to delete a page?   Why can't we just click the button and delete a page? 

I ordered 4 licenses over the phone with Adobe in December.  I received an email with the 4 licenses/serial numbers in it.  I have downloaded 3 of the licenses.  The 4th license after downloading (when it decides to download) keeps asking for a sign in/log in.  We do not sign in to each Adobe download.  We should just be able to open Adobe and look at documents.  My IT company has tried several times to fix this.  Is it possible that the serial number I have is "bad"?  Do I need a new one?

How can I download Acrobat Reader dc for enterprise deployment?Activating the link tha was given by Adobe (http://www.adobe.com/de/products/acrobat/deployment.html) produces an "error 404"

We installed Acrobat DC on a test PC with Windows X 64 Bit though the Adobe cloud app update function. Before, there was a working Acrobat X installation incl. printer driver, etc.During the test phase, everything worked fine - with DC. After the test period ended, we uninstalled Acrobat DC - it does not really seem to have any important features, so we wanted to simply get rid of it.Unfortunately, now the Acrobat X print driver an two other printers using the driver only produce error messages - either "pinter is not activated" or "printer not found" - or simpy nothing happens at all. The old driver is still installed and Windows shows it as certified an ready, an Acrobat X works fine if used as an app.Any ideas, how to fix the problem would be great.A simple uninstall - reinstall seems not clever since it would mean to reinstall some other software, too.

I am having trouble with a new installation for one of our staff.  I recently installed Adobe Acrobat Pro DC, but it kept requesting a login.  I contacted Adobe, and was given instruction to use a specific download package, then during the install to skip the section where it requested a login.  I was also directed to an Adobe uninstaller utility.  I performed these steps and it was ok initially, but a week later the user contacted me that he was unable to use the product as it kept asking for a login.So, I am looking for some suggestions to fix this issue.  I have a single user who will be stationary at his computer, so I don't desire to any login features.Also, I would like to know if there's a way to back up custom settings.  The user has already customized the product to his liking and I am wonder if there is a folder or some specific file I can back up in the event I need to re-install.Thanks!

Hello everyone,We have a RDS 2012 R2 environment for our users and I have recently installed Acrobat Standard DC on to our host servers. These servers also have Reader DC installed on them.We have restricted access to Acrobat to two users by editing permissions on the exe as they are the only ones that require access to the application.Since the installation of Acrobat, any PDFs being opened from Internet Explorer 11 are opening up in Acrobat and telling users that they need to accept the user agreement before they can open their PDFs, which they cannot accept as they have been denied access to Acrobat. I have checked out the default application for individual users as well as myself and it is set to Reader but the PDFs still persist in opening in Acrobat. These PDFs are being accessed through our local intranet which is on SharePoint 2013.So really my question is, is there a way to force PDFs to open in Reader rather than Acrobat other than through Default Programs? Any help would be

hola. hemos adquirido una licencia de Adobe DC. Se ha invitado a un usuario para descargar el producto, y aun no lo ha hecho. Sin embargo, necesitamos cambiar la dirección de correo electrónico ya que será otro usuario el que finalmente utilice la licencia.En la Consola de administración no me aparecen los iconos para editar o modificar o eliminar los usuarios. Cual es el problema?Soy administradora del sistema con derechos completos. No se porque no me aparecen los iconos correspondientes. Gracias por vuestra ayuda

Hello, I would like to know how to best add a license to our Adobe 11.0.  I have done this before, but I did it via the phone. Is there way to do this online?  If not will someone email or call me to order this?

Hello,We're running Adobe X on a Windows 2008 server. We're looking to do an in-place upgrade to Win2012. Are there any compatibility issues with X and 2012? Thank you

Cannot authorize my computer since it is greyed out want to change the authorization information and it will not allow me on my computer

We are migrating to VIP from EEA site license next year. The new licensing type allows for deployment to student or teacher-owned devices.  For liability, student information security, and network security reasons, we are trying to create a process for allowing licenses on these student or teacher-owned devices.  Is there a way to create a package without automatic activation enabled?  Perhaps where the user may install for example, the CC Desktop app, and install a trial of Photoshop?  Then we simply send them a CCP - created license file, which they use to convert their trial, named license to a device license from the school's inventory?  If we did send the end-user a school-inventory license file, can that license file be used again? (could the student pirate the license file to a friend's computer)The goal is to allow the end-user to own the process for downloading/accepting liability for installing on their machine.  On the school's side, we would no

Hello everybody,we're using Adobe Acrobat DC Standard Version 2015.006.30279 on Windows 2 Go Sticks in a business environment and do receive the following error message "Acrobat failed to load it's core dll" at startup of Acrobat.This error does only occur on our Windows 2 Go Sticks with Windows 8.1 64Bit installed and we have found out, that it's a reproduceable issue. The problem does not occur on our Workstations and Notebooks.We found out, that the root cause of this problem is Windows patch/update KB4012216 March 2017 Security Monthly Quality Rollup for Windows 8.1.After installing this patch, Acrobat isn't working anymore ("Acrobat failed to load it's core dll" message appeared). When I manually uninstall/rollback this patch -> Acrobat is working again.It would be great if you have any suggestions, workarounds or even a solution for this issue.Thank you very much

I have bulid up a adobe internal update server by ausst and make a AdobeUpdater.Overrides, I use CCP to creata a adobe cc package and integrated AdobeUpdater.Overrides。But in the test, when I click "Update" at software , it will auto start Adobe Creative Cloud program it told me that has new version , but when I kick install ,it will connect to Adobe official server , not internal server ( because  we do not allow unauthorized users to access the Internet), so that it stop at download interface and we can not do anything.Pls help me what I can do can let adobe CC software update program connect to internal server?Thanks

Hi,Here is my issue, when i try to install Premier CC pro with the admin console package i always have this error ''Stopping the installation process (190)''I tried on different computer, running as admin, by running the setup.exe and the .msi, but the issue still the same, same error everytime.I checked on adobe website for any thing that could help me but i did not find it.Does someone could give me a hand on this pleasei have an install log if you need itThank you

We have around 100 licenses bought through the Adobe for Teams method. We've had three different computers over the past week sign out of all apps and say that it's a trial now. It asks to sign in with an account but we aren't using accounts for these as the license is built into the installer. We are able to fix it by uninstalling everything and reinstalling it but that is time consuming. Any ideas as to what's causing this and how to fix it without having to uninstall?Thanks for any help.

Does anybody know a way around the proxy authentication issues with AUSST v2.0? We are licensed for CS6 and currently investigating CC options. We sit behind a proxy and cannot download the updates requried to setup the update server. From what i've read the new Creative Cloud Packager fixes this issue but without an CC Enterprise Team subscription you can't use it.Why offer compatibilty with CS6 updates inside the Creative Cloud Packager if you have to upgrade to Creative Cloud to access it?

I wantet to ask that How can I enter my license key in adobe illustrator cc 2015? I purchased the illustrator license key few days back (only license key) and today I downloaded the illustrator from creative cloud and i wanted my illustrator activated so can anyone tell me how can I enter my lisence key

good day! May I know how to remove the assigned license? It prompted me to contact support and it cannot totally removed the assign panel.