Questions

Hello,We are working on upgrading all our system to Windows 10 with Adobe Acrobat DC installed on the image. We have also used the custimization wizard to create an offline exception and add the serial# to the install. The plan is to create several images on 1 PC and then just replace the hard drives on the machines that we want to upgrade. The problem were are having is once we move the hard drive to the new PC, Adobe Acrobat seems to lose the offline configuration and wants the user to Sign-In with an Adobe ID. We do not want this to happen. If we do not change the hard drive and use the same system that the image was created on, we do not have this problem. Anyone have any ideas on how to get this working without having to uninstall and re-install Adobe Acrobat?Thanks,Gavin

User are getting this error, random user, random locationsHow can we resolve this . Happens at random times, but still allows user to finish document

Hello,I receive the error message below when trying to install 11.0.20.I have followed all of the instructions that have been used in our office the past.My initial extraction if from: AcrobatPro_11_Web_WWMUI.exe (file date 3/7/2013)I am testing the install by using the following before I try a GPO deployment.C:\Windows\system32>msiexec /i C:\AdobeProTransform\AcroPro11020\AcroPro.msi TRANSFORMS=AcroPro.mstRunning Adobe Cleaner does not help.this Adobe Kb does not help either: Internal error 2753 when installing Acrobat or Reader Please let me know what additional information you need.thank you

I have been reading through the posts about this service and have found that others are having similar issues a we do.  For us the hard disk usage is at 100% and the CPU between 50%-100% unless I use Windows 10 System Configuration to disable this service.  As we have thousands of computers running Adobe products we want to make sure we have the best solution.Has this been fixed?  I have seen a post that said it is a know issue in 2016 but there was no response that it had been fixed.  If it has been fixed what do we need to update to fix it?  Can we just update one product or do we have to update the whole suite.  Our users do not log into Creative Cloud.We use Creative Cloud packager to create deployments for our Microsoft SCCM server.Thanks for your help,Daniel

I've recently been attempting to install a Creative Cloud for Teams Device licence on a pc running Windows 10. The problem I am running into is that it isn't picking up a licence from the device license pool and the creative cloud applicaiton manager on the windows 10 pc is only offering trial versions and not the licensed versions of the software. In talking to our software procurement team they discovered that there weren't any device licences available and they consequently deactivated some installs that shouldn't have been.activated. This didn't make any difference even though there were licences showing as available in the device licence pool.Our software procurement team also generated a license package using the instructions found at Creative Adobe Creative Cloud license package​ which I've run but has made no difference. When I run the adobeserialization application I don't get any indication that the package has run at all, no dialogue windows, no progress bars etc, so I have

Why am I getting this error when I try to expand the .exe?

I would like to set up Federated ID's to be used with the Creative Cloud Suite but when I go to the Adobe Admin Console and click on ID there is no button option to "claim domain". I am logged in as a System Administrator. Is there a difference license or permission level needed to setup Federated ID's?

Hello,while attempting to activate licence for Adobe Acrobat we were stoped by error saying that website ims-na1.adobelogin.com could not be resolved.After investigating the issue we found, that the problem is related to resolving given domain name trough our company DNS server.It seems that Windows 2012 R2 DNS server refuse to resolve given name when "Enable DNSSEC validation for remote responses" option is enabled altough the given DNS record does not have any DNSSEC values.Are there any sugestions how to workaround around this issue?From what I have read on forum about posibilities, I can state that:- use of another dns server is not an option because we use Active directory domain- other dns servers are blocked on company perimeter firewall

Hello. I work at the People  Friendship University of RussianAfter updating Creative Cloud 2015 until 2017 no program is being activated. Successfully completed the test https://ims-na1.adobelogin.com/renga-idprovider/resources/img/logos.png Successfully https://lm.licenses.adobe.com/vact/ping Successfully Limited Access Repair Tool in admin mode and checking the hosts Convinced that can connect to secure sites. Fulfilled All and activation no

Hi there,I have a user on Creative Cloud Individual license and want to install some apps through the Creative Cloud desktop app. We use Quest Privilege Manager to elevate local admin rights for app installation. I cannot get Creative Cloud to work with Privilege Manager. I see that Adobe Installer (%Program Files (x86)%\Common Files\Adobe\Adobe Desktop Common\ElevationManager) is called when you hit the "Install" button. We have created a rule to elevate the Adobe Installer, but it still want an admin account to install.Has anyone run into this before?

Hi All,We have multiple clients with creative cloud accounts licensed from 2 separate portals, It appears that multiple clients are now reporting they are not licensed despite still having a license assigned to them in the portal.We have this occuring on both Mac and Windows clients, and both device and user based licenses.Has anyone else experienced this? Everything was working ok until lat yesterday (11/05/2017) and early today.

Hi,I am having an issue with our Adobe Update Server where I have run the tool with a --fresh install.Everything appears to be working until it gets to "Processed 144 out of 511 item" where it hangs.Below is the last entries in the AdobeUpdateServerSetupTool.log file.Below is the last entries in the AdobeAcrobatUpdateServerSetupTool.log file.Thanks for any assistance!

Hi there, I have a lab of  Active Directory connected Mac computers running El Capitan that are intermittently getting the configuration error 16 as explained on the site Configuration error in Adobe Creative Cloud when launching CC apps.  I have reset permissions several times, and although it originally helped the issue for awhile, they are still having intermittent trouble.  Sometimes a reboot will be enough to solve the issue and sometimes coming back later and trying again seems to work.  They can go for a couple of weeks and not have any issues, but then all of a sudden it will start up a bit again.  I have checked and automatic updates are off for El Capitan and the Adobe suite itself.  I see this is a very common issue, but I haven't been able to find anything other than resetting the permissions or maybe reinstalling that would seem to fix the issue.  Any help would be greatly appreciated.  Thank you.

Hi all.  We are getting no reply when applying to distribute the Adobe runtimes and Reader.  Adobe support sent me here?  Does anyone know of a contact address or way to work with whomever processes the distribution requests?

Dear all,I have the following issue at my company:We purchased 2 Adobe DC STD licenses for 2 users and I need to enable them in 2 virtual machines which are available only for those users(VM pool in VDI).I asigned the licenses to the users using the Adobe TEAM subscriptions.When I register the license in the VM and the user logs in with a RES environment, the registration info is gone.If the user logs in to adobe manually it works until the user is logged off. After a new login in windows you also have to login to Adobe.So my question is, where does adobe store this login information? how can I make sure the software login is working automatically?In our Res workspace software we include the settings of %APPDATA% and exclude %LOCALAPPDATA%

Where can I go to download this update?   This site is terrible for finding things!!I can't use Creative Cloud for in application to update.  No Creative Cloud installed.Because of security reason on our network I must download and manually install the patch.Any help would be appreciated!

I work in a semi-secure environment where a variety of security scans are run on a regular basis. I'm also attempting to evaluate the newer Adobe products via trials to prepare a report on the viability of purchasing said products.A previous attempt resulted in a trial ending (far) prematurely due to the above mentioned scans. I have the option of temporarily disabling certain scans during the trials but I have no idea which ones are the culprits.Can anyone tell me what to avoid aside from the rather non-specific guidelines already available?

Our network machines are struggling to run CS6 applications.... is there any way of packaging an msi with Creative Cloud and optimising the settings for lower spec machines?

Hi ti allegoI can install the Creative Cloud software from my business account on my Mac in the Office and in my home.It's possible?Best regardimmagimario

I have a 2011 Macbook Pro, 4GB RAM, 750GB HD, 1GB Video Card, Quad Core.I also have the education version of Adobe CC 2015 provided by the district on a flash drive with the install files.I get the following message (tagproducts_SG_PACKAGER_i18nKeyHelppagetitle))Is the laptop too old?I have been looking into upgrading the RAM to 8GB. Will this help?Any suggestions?CTE Teacher in Texas.

We use Microsoft's AppLocker to whitelist executables in our environment. AppLocker began blocking the execution of AppLocker.exe on some of our machines today. It appears that the certificate used to sign the exe expired yesterday.

The http request returned HTTP_Status:0 HttpCommunicator error:0Why?Tried the package via unc or local, all results in the same error.I've searched for the error and nothing that comes up helps.

Hi,Is it possible to sorta collaborate, but on whole creative cloud files and assets? Like it was one account?We are two man team and we would love to simply use one Creative Cloud Files (in windows and applications) in continous sync.

I'm using Adobe Acrobat Pro XI and edited an existing PDF that was probably created in a previous version. I saved it and chose to apply a digital ID. Now I can't open it because I get the error popup "A digital ID was used to encrypt this document, but no digital ID is present to decrypt it. Make sure your digital id is properly installed...."So I created a new PDF and saved two copies. I have two digital IDs available when saving securely so I save two documents using different IDs. Both documents open fine.I just went into Preferences -> Signatures -> Identities & Trust Signatures I looked at both certificates. Under Trust the first one says "This certificate is directly trusted in your trusted certificates list." The issuer is "Communications Server"The second certificate says "This certificate is not trusted" The issuer for this one is a domain server.

Hello,When I have an Adobe Acrobat DC installation Can someone tell me how I can distinguish on file level or in the registry, whether I have a Pro or Standard version available?Thank youJürgen