Questions

I was given Adobe Creative Cloud for ETLA with my college program and when i downloaded it it gave me just the free trials instead of the actual programs. I don't know if i did something or what but me or the IT department can't seem to figure out what is the problem.[Moved from non-technical Forum Lounge to specific Program forum... Mod][Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

We have Acrobat DC Standard (volume license) installed on a terminal server. It keeps prompting users to license the software every time it opens. It seems like a profile issue, but the licensing will not stick when we log in with the individual users we have set up. How can we get it to stay licensed?

My desktop has Adobe Acrobat Reader DC but I need Acrobat Standard DC.  Is this an upgrade that I can do or do I need to purchase the entire Acrobat Standard DC software?

Freshly downloaded package built with updated CC Packager app on a clean install of Mac OS 10.11.3. Install hangs forever. Three attempts same result.Anyone else have this issue?TIA, David LInstaller Log:Feb 23 08:31:10 sawyergdlab01 Installer[336]: LSExceptions [0x7ff14a50c7b0] loadedFeb 23 08:31:11 sawyergdlab01 Installer[336]: @(#)PROGRAM:Install  PROJECT:Install-1000Feb 23 08:31:11 sawyergdlab01 Installer[336]: @(#)PROGRAM:Installer  PROJECT:Installer-853Feb 23 08:31:11 sawyergdlab01 Installer[336]: Hardware: iMac9,1 @ 2.26 GHz (x 2), 4096 MB RAMFeb 23 08:31:11 sawyergdlab01 Installer[336]: Running OS Build: Mac OS X 10.11.3 (15D21)Feb 23 08:31:11 sawyergdlab01 Installer[336]: Env: TMPDIR=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/Feb 23 08:31:11 sawyergdlab01 Installer[336]: Env: __CF_USER_TEXT_ENCODING=0x0:0:0Feb 23 08:31:11 sawyergdlab01 Installer[336]: Env: SHELL=/bin/shFeb 23 08:31:11 sawyergdlab01 Installer[336]: Env: HOME=/var/rootFeb 23 08:31:11 sawyergdlab0

Inicialmente fizemos o download do Adobe Creative Cloud Packager 1.11 Installer for Windows no site da Adobe LWS; - Executamos o Packager com a opção Aplicativos de desktop da Creative Cloud para governo; - Posteriormente fizemos a criação do pacote completo (32bits e 64bits) com todos os aplicativos disponíveis; - Ao executar a instalação, os aplicativos são instalados na máquina até que aparece o aviso de falha na instalação e todos esses aplicativos são removidos.Bem, segue o log: ?02/17/17 13:50:20:828 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5044 | Build Version - 1.11.0.3402/17/17 13:50:20:840 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5044 | Logging Level verbosity Set  to 402/17/17 13:50:20:903 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5044 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...02/17/17 13:50:20:903 | [INFO] |  | ASU | MSIInvoker | MSIInvok

Hi there, CC application won't let me install apps, it gets hung on the screen grab belowhave internet access to adobe servers etc.have uninstalled & reinstalled the CC app etcthanks

Hello,I am in need of knowing how to activate the Adobe Acrobat Pro 11 purchased through my organization. The actual order confirmation email was sent to the person whom the name was used as a requestor of the software(company limitations). However, the software needed to be deployed in to my machine where I belong to a different location. Relying on this forum, is there a way to delegate the software rights to another person for deployment?

My company uses a web proxy and firewall. There is a ton of documentation for creative cloud products and making them work by whitelisting urls for a web proxy, but I cant seem to find a definitive list for DC/Acrobat. The closest thing I could find is this, from this link.Introduction — Enterprise Administration Guide May 10, 2016http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/index.html#may-10-2016UI and feature updates.See also the Release NotesThe following list contains changes to the enterprise-related features and documentation:Support for VMware Horizon server for streaming to Windows machines via VDI.Added this enterprise-specific What’s New section.Added virtualization overview section with licensing support details.Added SWID collection scripts.Added GUID definitions for DC.Added new network endpoint details:ardownload.adobe.comarmmf.adobe.comtrustlist.adobe.comcrl.adobe.com/cds.crlans.oobesaas.adobe.com/ans/v1/smsarmmf.adobe.com/onboarding/smskill.txtWe are not

We have a piece of main software from a vendor that can only user a few older versions of reader or DC. I'm able to get the 11.0.10 exe and deploy it via a batch file, but I'm curious as to the MUI files. will the update files deploy the same way? I need to get to 11.0.18. any help is greatly appreciated!

Hello,I have been trying to download the correct file to reinstall Acrobat Professional 9 using the method outlined in Acrobat 9 Pro and Acrobat 10 Standard Volume License . I am navigating to adobe.com, signing in, copying the contribute link then copying in the correct download link and receive a message informing me "access denied". I have tried with both chrome and firefox so I don't believe it is a browser issue.

Hi!We got 5 users working with Adobe CC in our company. Since our internet connection doesn't allow us to all have them do online updates, we'd like to download the updates at night and distribute them to the users when they're not logged in on their computers.We got a software distribution running, so my question is, where can I get real offline updaters to all the CC applications? Is there an all-in-on updater for all applications?

Hi,We have Acrobat XI 11.0.03 installed on 3 terminal servers here.One of them suddently stopped working, the process PDapp.exe crash with the following message everytime that acrobat is started.____________________________________________Application Error 1000 :Faulting application name: PDApp.exe, version: 9.0.0.263, time stamp: 0x56e11428Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4Exception code: 0x40010006Fault offset: 0x0000c54fFaulting process id: 0x1958Faulting application start time: 0x01d1d06b8e6fd964Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exeFaulting module path: C:\Windows\syswow64\KERNELBASE.dllReport Id: cdc17154-3c5e-11e6-a6b7-0050569ce73a____________________________________________So Ive installed the update to Acrobat XI 11.0.16 with no success.Installed the Application manager 10.0.  Performed multiple reboot and a repair with no luck.Also disabled the AV (we use bitdefende

I have an Enterprise account set up by my school but whenever I try to login using the sign into Enterprise account button and put in my school email, it sends me back to the normal Adobe signin. I have no other Adobe accounts with my school email so why wont it let me put in my password before sending me back to the normal Adobe signin screen?

Hello We are a college and students are downloading adobe products. I have not created a package, just a licence file. When students install the software it is a trial.  We have setup 2 licence files (Mac & Win) which they can run on the devices which should activate the software.  This is not working?After running the Adobeserialization file, in Creative cloud the apps still display that they are a trial.  There are no errors when we run the licence file.

We are trying to selective disable some of the Online features, pretty much everything excepting the SIGN feature. We suspect the ONLINE feature  may be causing random hangs, however the registry key seems to only disable ALL of the online features, and not selectively.The symptoms we have seen are random hangs. We are running on 11.0.17 of Acrobat XI.The hangs actually happen when you start Acrobat Pro or Reader, click OPEN... and it hangs for about 2 or 3 minutes. Eventually it will bring up the OPEN FILE dialog.One solution that seems to be a workaround is if we RESET the IE11 browser, the problem seems to disappear.The other caveat is we are going through a proxy (Websense), but again in 98% of the cases it normally is not a problem.Any advise or thoughts appreciated.

I'm using Windows 10I have an Army JELA contract version of the Adobe CC 2014 suiteI downloaded the app updater thinking that it would work for me and only update what the contract allows. After Photoshop was upgraded to Photoshop 17, I figured I'd give it a try as all of the other apps were being down loaded/installed. But the Photoshop 17 version is a 7-day trial and my previous 2014 version icon doesn't work.So here's the problem...I have Adobe CC installed on my (Army) networked desktop PC and even though I've had the suite on that PC for a year or two, the download/update I was attempting today was on my new laptop that I've only had for a few months. I was updating my laptop suite apps because every time I go to edit a project using my new laptop, that I had created on my desktop PC, I get the error about not having the current version and that I can't open the project.So, now it appears that I can't use Photoshop on my laptop (which I use exclusively for Adobe CC suite use now)

Hi, we are an office of 16 people. Everyone has a license for Adobe Acrobat DC, and there are 2 licenses to creative cloud (which is used for Photoshop & InDesign mainly).  The team share these licenses as these products are not used daily/regularly. We have been having login/logout problems. Basically I want the default product to the Adobe DC on everyone's PC, and if they need tp use Photoshop/InDesign they should login and logout accordingly. However, whenever someone uses the creative cloud product, they are then requested to login again to Adobe DC. This is a bit of a pain for staff who constantly find themselves logging in/logging out of things,Is there a way I can set adobe DC as the default product when working with pdfs? I want them to be separate. I want staff to login to creative cloud when they need it, but not mess up their login/use of adobe DC which is used more on a regular basis.Regards,

We built our installer for Adobe Creative Cloud Suite, and tested the installer on several campus computers.  The installer would install a good number of the programs, and we would watch as the shortcuts for the programs were created in Windows.  As the installation continued, however, those new shortcuts we saw created suddenly disappeared one-by-one, and the Adobe CC programs which were installed were uninstalled.  Finally, we would receive a message stating that the Adobe Creative Cloud Suite install failed.  Using process of elimination, we found that if we create our installation build without the program "Project Felix and Updates" included, our installer works successfully.  The build which has "Project Felix and Updates" fails when we try to run it.  We even created an installation build with only Project Felix, and that installer fails too.~Philip

Hi ThereWe are a small business using Adobe for mainly Photoshop and illustrator.We currently had a change in staff with no proper hand over of the Adobe account.We have an account under [personal information removed from this public forum for your protection] which has just been changed to [personal information removed from this public forum for your protection].Our recent invoice was: Order Number [personal information removed from this public forum for your protection]  Customer [personal information removed from this public forum for your protection]  [personal information removed from this public forum for your protection]We have 5 people in the business needing to use adobe products and i have heard of a product called Floating adobe, but cant seem to find any information.This is where more than one person can use the one account? We are interested in upgrading our account so thatI am after some more information and a better understanding of what we currently have with

We run a CC team account for 48 users, and we are beginning to run into the issue that we are having to manually sign in each machine every couple of months to keep their devices activated.We are DMZ'd, therefore only have 1 IP that can reach outside the network. We are having to go to each machine and manually change the IP just to get the software to phone home once every couple of months.What would be a best practice to keep these devices activated? Proxy server for the devices? Manually open firewall ports? Is there any kind of solution using SCCM to manage the devices?I appreciate all the help!Sean

OK. First off, as a sys admin i'm VERY annoyed w/Adobe these days.  Acrobat DC deployment in our new Windows 10 images has been a complete and utter nightmare with the way adobe tries to do licensing but yet has a full guide on licensing? WTF???  ok, rant aside here is the issue I have had now since day 1 of trying to embed my Acrobat DC Standard (classic, aka 2015) into our windows 10 imaging.I have created a customized msp file using the Acrobat Customization Wizard.  In it, i have used our CCE serial number and enabled Offline Exception.I then install said package in my windows 10 images with my default admin user who's profile is then used for all new profiles.  After making all of my changes to the images, i then will sysprep my image and then capture it in .wim form and then deploy via Windows Deployment Services and Server 2012 R2.  Once the image is deployed, we notice after about a few logins or so; acrobat will ask the user to Sign In and at that poin

Hello.We have deployed Adobe Creative cloud 2015 in our environment now for the last 12 months. We are a University and have a site license. The full suite (basically everything from CC packager) is deployed to around 400 workstations in teaching labs. We have been asked to upgrade to the 2017 version and we are hitting nothing but obstacles.We tried to run the remote update manager, we thought this would result in the applications being updated. It only upgraded to the latest 2015 version not the 2017 version.We thought we could then just remove the suite using msiexec /x on the MSI generated using the CC packager. This didn't do anything or it didn't appear too.We thought we could use the CC cleaner tool but this left behind all the start menu shortcuts and also a few apps remained installed such as a Fuse Preview.We thought we could create an uninstall package using CC packager but this left a few things behind like Fireworks CS6.Does anyone out there have a full solution to removin

Greetings Adobe Support,my enterprise environment is getting this same error and it is a crap shoot - sometimes it works and other times it does not - but only under certain circumstances will it work.We are currently trying to use the Creative Cloud Packager to download and create a package to install "Adobe Creative Cloud for Teams (Complete)" - it FAILS to download and create a package every time without fail.HOWEVER, IF we un-check FUSE PREVIEWER it successfully downloads - if I select all of the apps (as that is what we purchased) then the download FAILSPlease advise, which document do we need to look at, in order to obtain the appropriate whitelist information?  ... of is there a new one or something else it might be etc - please advise? : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.many thanks in advance,Best Regards,Derrick

Hello,I have been tasked with deploying Adobe Acrobat DC (Named License) to 400 machines throughout our offices. We are going to be upgrading to Windows 10 this year so I would like to install the program on one machine and deploy using our imaging software. i downloaded the CCP file and "customized" the install. Once distributed, Adobe Acrobat DC asks the user to login via an Adobe login and they must create an account and I also need to assign them a license inside of the Adobe Admin Console. Doing this for 400 users is not going to be a fun task on long with the other things needed to get users upgraded to Win10. If this is the only way to deploy this software that is absurd and they need to figure out a better way to do this. From what I have been told, the only way to install with a .MST file is to use a serialized version of Adobe which is out fo the question since it is 4x the price of the named license. if anyone has any insight on this that would be great.-Ben

Hello dear Adobe team,can you help me with this issue message!what should I do?