Questions

I'm trying to install Acrobat Pro to a single Mac using our serial number (volume licence), but it's asking the user to sign in with an Adobe ID.I've found the Provisioning Toolkit and admin guide, but this seems ridiculously complex and assumes a level of familiarity with Adobe terminology and unix (or a desire to acquire it!) that I don't possess for what should be a simple one-off install.Is there a quick way to do suppress this - so the user can actually use the programe they've purchased?  I don't get why an Adobe sign-in is required on an application using a manually-inputted volume licence serial number with software from an ENTERPRISE portal...

Hi all.  We have been deploying the Master Collection (Photoshop and Premiere), but run into the issue on the PC of Scratch Disks and savings.  By default, both programs will set the default location of the My Documents folder.  In our school district, we enforce folder redirection so My documents is routed to the server.  The problem comes when a student will create (or edit) an image, and the caching is set to the server, so we expreience high network utilization at that time.  Not a big issue with 1, but a group causes major issues.  Is there a device preference that could be deployed to 1) set the scratch disk to the D drive (each of our PC's that are using this have a partition available to the student) and 2) force the save location to always start with the D drive?Thanks in advance!Neil

We use cc2017 deployment for computer labs. But  I want to  install all product except project felix(because not install win8.1 or win7). How can disable project felix from setup,not install this product. Otherwise all installed programs are deleted and roll back.

I am not able to deactivate devices either.  I am the secondary Administrator but shouldn't I still be able to deactivate my own devices?

We use adobe cc2017 machine licence for computer labs.(windows 7 or win8.1). All cc2017 programs updates section is open but it needs adobe id. My account is not admin. My account only updates media encoder. Other programs section is only try option.Only our administration team deploy all AdobeCC_Win64bit_Cihaz_Eng folders and we install. Why we can't update cc2017 programs for computers  or update files(example premiere cc 2017january update ). Thanks for your helps

I'm working on a Citrix XenDesktop deployment with Windows 10, both persistent and non-persistent desktops. I've followed the instructions listed here - Common Deployment Options and Methods — Enterprise Administration Guide to serialize my master images, and that works fine. I run the APTEE, generate the XML and serialize my masters. All works successfully, no errors in the log. The original install was done using a MSI transform from the customization wizard that disables cloud features and sets some program defaults. Grant offline exception is also in there.The issue comes in when I deploy the images. Even though the master is serialized, when a user launches DC for the first time it prompts them for a sign in. Here is where it gets interesting, although it prompts for a sign in, if you cancel out of the popup the program runs fine. Close and relaunch Acrobat and it opens as it should, no sign in prompt. This happens for both my persistent and non-persistent images.I looked through

I am just rolling out Acrobat Pro DC. I had installed it on our 2008R2 Terminal Server but it kept asking users to Sign-in every two days. I spoke with Acrobat Support and we created a Custom installation using the Wizard however this won't install on Terminal Server. I keep getting Error:28000 Is there something new about installing on Terminal Servers?

I'm new to Adobe CC Licensing. Trying to deploy CC in several labs full of Macs. The fourth lab prompts the user to sign in (the app that does the prompting seems to be Adobe Application Manager).These labs did have CC 2015; in two of them I completely reimaged the machines (using Dell/Quest KACE) with a fresh CC2017-bearing Mac image; they seem to work fine. Another lab I uninstalled the 2015 apps first, as best as I could (there doesn't seem to be a good way to uninstall CC - all I could find was to uninstall each app individually, then use the Adobe Cleaner), and then used a package (built using the packager (another complication that seems unnecessary to me)) to install all the CC2017 apps; this lab seems to work fine. The fourth lab, to save time (I need the labs working by start of classes tomorrow), I just installed the 2017 package alongside the existing 2015 package. It's in this lab I get the sign-in prompt.So I uninstalled all of 2015, and all of 2017, and used the cleaner,

Hi guys,i have some issues with the deployment of Adobe premiere elements 12. I used the .XML data to configure everything and it works but everytime when i try to activate the programm on a PC via script the program crashes after the insert of the mail adress and password ... Does the programm know that a "click-script" is working or something like that ?When i do the steps manually everything works but not when the script is working.

Hello!We need to be able to deploy Adobe CC apps (i.e. Photoshop) with 2 laguages preinstalled so the user can choose between English and Russian in Prefences->Interface menu. Is there a way to create that kinda package with Adobe CreativeCloud Packager?Right now I have made 1 package with English Photoshop, and when I launch and login to CreativeCloud App and choose Russian, it installs something over an existing Installation and then I can choose between 2 languages in Prefences->Interface.Appretiate any suggestions, thank you!

Adobe does not recognize me as an authorized user of this web site, my account already in placed, please help

i have the coupon code only and have a pc with windows vista. thanks

I have a volume license for Standard and Pro DC. Trying to setup my new machines with this and thought I had it setup correctly. Apparently not as one of my machines is preventing the user from getting into Acrobat because of the sign in. Of course, this doesn't happen right away. It happens after Acrobat has been loaded a few times already, giving me false hope that it was setup correctly. -grant offline exception is done, serial number is there-online services and featurer > services integration is all disabled.What is the secret to creating a traditional installer for this?(For what it's worth, this is the most ridiculous system to setup software that I have to deal with. I might have stayed with version 10 if I knew Adobe had reinvented the wheel for both the software and now the installer.)

Hello guys, my school offered us all Adobe products for 3 years. So every student got a download link for all the programs. I didn't need to install Creative Cloud and it worked completely fine without it. Then some problem occured and these licenses didn't work anymore saying the subscription needed to be extended. Because I had to do an art project in school I panicked and downloaded Creative Cloud. Now my teacher wrote an Email to us saying that the licenses work again. But not for me. I tried to deinstall everything but I can't. Now I dont know what to do. Hopefully one of you can help me

We're looking at purchasing several licenses for several folks in different departments. We are entirely Xendesktop VDI along with Xenapp servers for individual application access. What version of Acrobat should we purchase so we can install it on a Xenapp server? Is it Acrobat D.C. Enterprise? Will that allow us to customize the install, assign it to specific users via Citrix Studio assignments using AD groups. Thank you

I'm trying to get this lab up and running. I actually needed it last week but just got the software disc to instal CC Wednesday.I am the administrator. And every answer I see says I need to use the Admin Console. I am computer savvy but by no means a network nerd.I can't get to the Admin Console at all and I know my userID was used to set up the device machines. Help!

I have removed and re-installed the application and get the same error. PC is running Windows 7 Enterprise 64Bit.

For some reason, when we create an application using the Creative Cloud Packager, they are no longer installing.  This summer, we could build an application and then double click the MSI in the Build folder that the Packager created.  Now when we create an application using the Creative Cloud Packager, it will start the install for about 30 seconds, the screen will flash once, then the application will uninstall what it tried to install.  Ideas?  It worked fine this summer.

I am attempting to install Adobe Acrobat onto a Golden Image I've created.  We use Citrix XenApp, and MCS to create clones of our golden images.  I have followed the instructions located in this post, as it was exactly what I was trying to do : Acrobat Pro TLP prompts Adobe ID ? , and initially my first go round had the same issues, where my golden image, I could launch Adobe Acrobat, with no issues, or prompts, but any created machines would prompt each user for Adobe ID. So my basic steps were as follows,Use Adobe Customization Wizard, Did not enter Serial # , Did not check Grant Offline Exception, and Did not check Suppress display of EULA. Generate Transform FileGenerate Prov File admin cmd prompt adobe_prtk --tool=VolumeSerialize --generate --serial=<serial#> --regsuppress=ss –eulasuppress –leid V6{}AcrobatPro-AS2-Win-GMVerify prov file generatedmsiexec /i “[UNC PATH]\AcroPro.msi” TRANSFORMS="AcroPro.mst"Use Trial click optionRun:  adobe_prtk --tool=VolumeSeri

Hi team,I have a requirement from my team to auto update the adobe packages. Below is my situation.1) Users will not have admin access on machines2) No manual updates allowed outside SCCM3) User should not get the update prompts.Is there any option that i can make SCCM (System center configuration manager) ) to trigger the  updates to download.orStore locally the updates package them using System center configuration manager .Regards,Santhosh B S

Good Day, the ADOBE Team.For me to be part of the CLP Government Program, I need to make a purchase thatreach the necessary points correct?Can you tell me what would be these points?The Creative Cloud is marketed in CLP Government, or perpetual products only to Acrobat is sold through the CLP Government.I look forward toBest regardsCaio CesarGroup Gigabyte Technology55 92 3027-6000

Need to install a specific version of InDesign and don't see anyway to do that within the enterprise site. Do I have to download CC Packager and create my own package with it?

Hello,we try to deploy acrobat standard dc via wds with an automated installation process which includes the install key. When I customize the msi file without giving the licence key the installation works, but the product isn't activated because of the missing key.When I customize the msi file with the install key the installation stucks with the error message: "An invalid serial number was provided"Does somebody already got the same issue?Has somebody a hint for us how to resolve this and include the install key into the installation?Any kind of help appreciated! Thank you very much!Kind regardsMarkus

I'm trying to install adobe photoshop elements 15 onto a MacBook Pro but having difficulties on where to get the serial number from?

Once we import the VIP user into the Enterprise dashboard, what actions will the users need to take to use the product?