Questions

I read somewhere that I can't use RemoteUpdater to upgrade my OSX 10.10.x machines to 2015.3 - so I made a whole new package (several hours) and then tested that.To my dismay - it didn't include all the updates.RemoteUpdater says there are upgrades - so I'm like fine - I'll take several hours to install Creative Cloud, and several hours to run RemoteUpdater, however when I run RemoteUpdater I get this:Starting the RemoteUpdateManager...Following Updates are applicable on the system :(ACR/9.6.1.147/osx10-64)(AEFT/13.8.1.38/osx10-64)(AME/10.4.0.26/osx10-64)(AUDT/9.2.1.19/osx10-64)(MUSE/2015.2.1.21/osx10-64)(PPRO/10.4.0.30/osx10-64)(PRLD/5.0.1.20/osx10-64)(SPRK/0.5.10.8/osx10-64)**************************************************Following Updates are to be downloaded :(ACR/9.6.1.147/osx10-64)(AEFT/13.8.1.38/osx10-64)(AME/10.4.0.26/osx10-64)(AUDT/9.2.1.19/osx10-64)(MUSE/2015.2.1.21/osx10-64)(PPRO/10.4.0.30/osx10-64)(PRLD/5.0.1.20/osx10-64)(SPRK/0.5.10.8/osx10-64)****************************

Hello,  I need to get some assistance on using the AdobeCreativeCloudCleanerTool.  The documentation that is on the website doesn't give enough information:Use the Creative Cloud Cleaner Tool to solve installation problems Basically, I need to script out a removal package that will remove all flavors of Creative Cloud 2015 individually(Photoshop, Premiere, Illustrator,etc.)Thanks

Load behavior shows as "unloaded", even though registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ofiice\Excel\Addins\PDFMaker.OfficeAddin value is "3".  I have also checked HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Ofiice\Excel\Addins\PDFMaker.OfficeAddin value, it is also set as "3".  Running Adobe Acrobat XI Pro.  I have tried running a repair on Adobe as well as on Excel.  I have also uninstalled Adobe and re-installed, all to no avail.  PDFMaker shows as an inactive addin, and allows me to activate, however, as soon as I close Excel, it goes back to inactive.  Any help would be greatly appreciated.  I am stumped.

Updates option disbaled in Adobe Creative Cloud apps

Hey Adobe Guys,In favor of Flash and AIR I would like to You to check the document Adobe roadmap for the Flash runtimes in the section Flash Player and AIR focus for 2016 and beyond - the last line "In 2015, we will continue the attention that we give to the following:" expresses future simple time but the date is 2015!?Long live Flash...

Hi,we already have a XenApp 6.5 pvs based deployment with Acrobat Pro 9. We used the preperation tool to preregister and it actually works.Now we got a new MCS/PVS Deployment on XenApp 7.9.We have now big problems to preregister. Actually we have 100 Single Licenses (no volume License).The old installation is registered with one on of the old License.Now the Problem, when we preregister and set disable registration, the user got registration prompt on Acrobat XI startup.Is it possible to deploy provisioned Terminalservers with Single User Licenses? There are any suggestions what we have to do?

2012 Server R2 Terminal Server,Adobe Acrobat Pro 11Crashes while using Thompson Routers docs

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According to the following post https://forums.adobe.com/message/8102575#8102575? any registry key under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Acrobat Reader\2015\Installer\Migrate will generate a key under HKCU when the user access the application for the first time.First of all I would like to know if that key is officially documented somewhere. I spent hours with Google and find nothing ! The application I would like to deploy is Adobe Reader DC and I wonder if I should change 2015 with DC. Secondly I wonder how the application detects it is launched for the first time. I suppose it checks a registry key, but I have no idea which one and it will take too much time to investigate. The reason I ask is that the HKCU keys are not created also if I manually edit the HKLM registry. Before wasting other time I would like to be sure the key is correct and there is nothing dirty from previous installations which compromise my tests.ThanksFilippo

Running CC 2015.5 and getting this error today when Adobe RUM is scheduled to run:07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 31192 | Populating install data from Application JSON07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 31192 | Sorting packages to install07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 31192 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) selected for download07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 31192 | Package (Name: AdobeCameraRaw8.0All Version: 9.6.1.147) selected for download07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 31192 | Package (Name: AdobeCameraRaw8.0All-x64 Version: 9.6.1.147) selected for download07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUp

Hi,We are under the Enterprise license and we would like to get our China team to start using Adobe CC.The Adobe CC suit has been installed on their machines and we are now setting up the Adobe ID through the Enterprise dashboard invite. When the user in China accepts the Adobe invite and setup the Adobe ID, there is no China in the Country selection dropdown.Is there an alternative way to set up users in China?Regards,Chito

Hello everyone,I have chatted with several Adobe people but I'm still having issues.  I manage 11 Device Licenses and 7 User Licenses.  I'm not having any trouble with the User Licenses, just the Device Licenses.  They were working fine a few weeks ago but last week all the programs went to trial subscriptions when I have the whole suite as part of my Device Licenses.  What do I need to do to correct this?  I have tried to do "serialization" and it caused an even bigger issue with one computer.  I did not try it on any other computer.  Any ideas?Thanks,Stephanie

Hello,We have setup a local AUSST server and executed a fresh cache from the Adobe Server. When attempting to update a client, RUM sees 6 packages which need to be updated. However, when RUM attempts to download the local files it errors our saying the files can't be downloaded. I'm not sure what is causing this problem. When attempting to download an update a Fatal Error 125 is thrown and then Library returned 129 failed to cancel the running operation. I double checked the IIS configuration (Windows 2012 R2) and everything appears to be setup properly per AUSST instructions. Does anyone have any idea on this issue? Thanks,Bob

When we try to launch Updates from the Help menu from any of our CC Web Design apps on our Mac workstations we get the following error:How do we fix? Thanks!

I am creating installation packages for a large company.  I need the enterprise license key.  I can't find this information.  Whenever I go to license.adobe.com it tells me I'm not authorized even though I have admin rights.

Hi, I'm wanting to push out acrobat pro to some machines, and allow staff to go to a sccm application catalogue with the option of installing additional creative cloud programs (eg: add photoshop and dreamweaver, or add the entire suite). Anyone know what solutions are available for this?

I've built (and rebuilt) an install package for a group of users and the update function is not working and failing silently. This package does not have the desktop app enabled but does have updating enabled--I checked and there is no .dat file disabling it. The Update option is available in the Help menu. It's not grayed-out. However it does nothing. The first time I try it, I can see the AAM icon appearing for a split second and then it disappears. I've reinstalled AAM via a download and this does not help.Launching the Remote Update Manager either locally or remotely via Apple Remote Desktop does work, however.This is the latest CC release and the problem has occurred on MacOS systems running 10.11.5 and 10.11.6.

I have Acrobat XI installed on Server 2012 R2.  Now when a user tries to start Acrobat they get "Adobe Application Manager has stopped working".  I have upgrade Acrobat to the latest version. 11.0.17 and application manger to version 10.  No change in behavior.  I have completely uninstalled and reinstalled the application but that didn't help.  I assume Acrobat is no longer activated but I can't activate since it won't start.  Any ideas?

Morning Mr. Mrs.. How i can open this cardhttp://i.imgur.com/K1zEHUk.jpg  ( PICTURE )pliss help me

How can you prevent the Adobe PDF printer from being set as the default printer whenever a new user logins in for the first time (Windows 7 and 10)? Only option I have at the moment is to remove the printer all together since that is not something I can allow in a lab environment. Any help would be greatly appreciated!Thanks!

Hi All,We have recently purchased device licences for our labs, however when attempting to package them for deployment, there is no option to select device licence, only named or serial number.However when we use the Mac version of the packager the device licence option is available, which is fine, but we have a mixed environment of Win & Mac device.Any assistance in resolving this would be appreciated.Regards,

Hello,I'd like to know if there are any files or registry changes when executing the command below:adobe_prtk --tool=Serialize --leid=<LEID> --serial=<serialNum> --regsuppress=ssI've been working on a thinapp version, and while the master image is working fine (with the use of customization wizard), the thinapp'd acrobat does not. Users running the thinapp'd version are still seeing the Adobe Sign In Required window.Thanks in advanced!Joel

Hi all,     Having an issue prepping Adobe Standard to roll out in a VDI environment.  Followed the below article, but no matter what we try, we get the below error.  Any suggestions?  Using Horizon View 7.0.1.  Thanks!https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/vmware.htmladobe_prtk --tool=VolumeSerialize --generate--serial=9101-8190-4539-1098-7158-5518 --leid=V7{}AcrobatESR-12-Win-GM-en_US--regsuppress=ss --eulasuppress        Copyright 2012 Adobe SystemsIncorporated        All rights reserved.Return Code = 14

Hi,We suddenly started receiving the below error message for all our users and the only work around is to open the application twice and on the third attempt it works fine with no errors or issues.Environment: Windows 7 enterpriseCitrix: XenApp 6.5Streaming Profile setup via Citrix Streaming profilerAdobe Acrobat Pro X deployed to a group of users. Please also find below the amt3 log:2016-08-02 16:40:47 [7660]  AMT: START SESSION, library version 3.5.0.34,3.52016-08-02 16:40:47 [7660]  AMT: Initializing C:\Program Files\Adobe\Acrobat 10.0\Acrobat\2016-08-02 16:40:47 [7660]  AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE2016-08-02 16:40:47 [7660]  AMT: Virtualization Turned off2016-08-02 16:40:47 [7660]  ServiceLoader: looking for library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll2016-08-02 16:40:47 [7660]  ServiceLoader: Found library C:\Program Files\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll2016-08-02 16:40:47 [7660]  PCDS

Deploying Creative Cloud for Enterprise with Creative Cloud Packager | Creative Cloud for Enterprise | Adobe TV The video above suggests watching a video "Introduction to the adobe dashboard" prior to learning about deployment. I cannot seem to find the recommended video though.