Questions

I have just done a test for installing an Adobe Creative Cloud application (Photoshop) and then to apply the AdobeSerialzation process. I managed to install the application successfully and then in the Creative Cloud window it shows Photoshop as having 7 days remaining.Prior to this I created the AdobeSerialzation files correctly and then applied it to the Mac with the fresh Creative Cloud installation of Photoshop. The process seems to have run successfully yet it still says 7 days remaining for the Photoshop application in the Creative Cloud account window. How can I test this or find out if the serializer has worked firstly on the local Mac, then how to get it to propagate to the Cloud account.Thanks.

Hello,i have taken inherited responsibility of maintaining company's internal adobe update server and currently facing some issues.2 issues:1. When i run incremental update via schedule task it starts and terminates within 1 min with event id 201. the account used is running with highest privileges and i have removed the max duration that the task can run to make sure it doesnt time out but this still fails. i have spent quite bit of my time researching on this but no luck. Hoping you guys will have some input.2. when i run the same command on CMD its stuck at Incremental Syn chosen and nothing happens. this worked 2 weeks ago when i manually ran it and to my knowledge nothing has changed on firewall.i am reluctant to do a fresh sync as i am unaware the time frame it will take.Any help is appreciated.below is the DLM log.08/05/16 09:19:11:369 | [INFO] |  |  |  |  |  |  | 4228 | *******************start of Download****************08/05/16 09:19:11:369 | [IN

Hello,i have taken inherited responsibility of maintaining company's internal adobe update server and currently facing some issues.2 issues:1. When i run incremental update via schedule task it starts and terminates within 1 min with event id 201. the account used is running with highest privileges and i have removed the max duration that the task can run to make sure it doesnt time out but this still fails. i have spent quite bit of my time researching on this but no luck. Hoping you guys will have some input. 2. when i run the same command on CMD its stuck at Incremental Syn chosen and nothing happens. this worked 2 weeks ago when i manually ran it and to my knowledge nothing has changed on firewall.i am reluctant to do a fresh sync as i am unaware the time frame it will take.Any help is appreciated.below is the DLM log.08/05/16 09:19:11:369 | [INFO] |  |  |  |  |  |  | 4228 | *******************start of Download****************08/05/16 09:19:11:369 | [I

Hi Guys I've 2 mac with mac os x el capitan (one is mac book air and the other is mac mini) and from some days I can't update the CC software.Well I've try to unistall everythings Adobe CC, reset host file on mac with repaired software, restart mac and install again the Creative Cloud Desktop.Well for my advice the download from CC Desktop is very very slow... After, when the CC Desktop working I can't download any software, the download is very very slow 1% every 20 and more minutes.I've try more than one internet connection, but without solving the problem.Sometimes I've 207 error...So How Can I fix this issue? Any suggestion?I need the suite for work... I'm in a bad condition with my jobs...thanksW.

What track of Adobe Acrobat DC is used when creating a package via the Creative Cloud Packager - continuous or classic? Is it dependent on the license used? We would like to use the 'classic' track as it is a better fit for our environment and the way we deploy updates.Thanks!-Rob

Hello,I'm the license manager in my company and I have a little problem with one of our users.The user used to have an InDesign user-license, which we wanted to uninstall to give her a device license.The license is active in the adminconsole, but the user cannot start the software, because it says, that her license is not active. That is right for her user license, which we deactivated. And we installed the software again, so that it could connect with the Adobe Server again and she could activate her device license.But she still cannot open the program, because it says that the license is not active.It would be very kind if someone could help me.Thanks.Kind regardsNoelle Weinmann

We have a few users of this software.  Our security team has expressed concerns that there is alot of internet traffic from those PC's to specific adobe sites.  The two big ones are scss-prod-ue1-notif-19.adobesc.com and scss-prod-ue1-notif-16.adobesc.com.  Is this needed and if not how do I stop this from happening.  I do know that it needs to do a license check every so often so I don't want to block that.  Any help will be appreciated.

Hi,I am tasked with deploying the Adobe CC suite to all the desktops and the Citrix Environment for the company that I work for.I have just finished the deployment of Adobe Acrobat DC which I packed with the packager, the options available during the packaging was really handy for an IT deployment. The creative cloud packager doesn't seem to have the same amount of options, Is there anything similar for Adobe CC?I'd like to change the following settings for every userThe default save / scratch space locationsHow much scratch space each person can use, especially on a citrix serverWhere the profile saves toThank youLuke

I work for a federal agency and we are not allowed to use the Creative Cloud Application Manager, as our employees cannot download or install files on their own, which includes the CC Manager, or any of the CC apps within it.Instead, our IT department requires the actual installation file (.exe) for Adobe Audition CC so they can test it in our Operating Environment and then they wrap their own installation package around the installation file to include the Enterprise Licensing.Is there any way to get a direct download of the Adobe Audition 2015.2 (ver 9) installation file?Thanks.

Good Afternoon, How do I deploy my adobe programs on my computer for the first time?

Hello,As you probably know, Adobe Reader DC has a problem where it freezes when you switch between multiple PDFs that have been opened with tabs. This problem seems to be widespread (we've been able to replicate the issue on 10+ PCs in my environment). There are other users complaining about the same problem, such as in the thread below:Re: Acrobat Reader DC keeps crashing when multiple pdf files are open and I switch between them.Until Adobe fixes the bug, the only solution that I can see is to disable the tabs feature. Is it possible to disable tabs using the registry? Is there a way to do it using the Customization Wizard?

When I run:bash-3.2# /usr/local/bin/RemoteUpdateManager --action=listRemoteUpdateManager version is : 1.9.2.56 (BuildVersion: 1.9; BuildDate: Wed Nov 04 2015 01:13:06 )Starting the RemoteUpdateManager...Following Updates are applicable on the system :  (AdobeLightroom-6.0/6.6.1)  (PhotoshopCameraRaw8-8.0/9.6.147)**************************************************RemoteUpdateManager exiting with Return Code (0) I have a customer who wants 2015.3 (specifically After Effects 13.8)What is wrong?

Any suggestions or what tool is in place for this purpose?In an effort to not re-invent the wheel, how would you suggest my enterprise company (SolarCity) procure and manage a deployment of 350-500 Adobe Acrobat Reader Standard DC software packages?

I am trying to update an AIP for Reader 2015. I get "The upgrade patch cannot be installed by the Windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.."Here are the steps I followed, failure occurred on step 5.1. Downloaded the base version ftp://ftp.adobe.com/pub/adobe/reader/win/Acrobat2015/1500630033/AcroRdr20151500630033_MUI.exe2. Extracted "<path to folder where file is located>\AcroRdr20151500630033_MUI.exe" -sfx_o"<path to folder where the files are to be extracted>" -sfx_ne3. run: msiexec /a "<path to the folder the files were extracted to in the previous step>\AcroRead.msi" TARGETDIR="<path to AIP>"4. Downloaded the latest update from this location ftp://ftp.adobe.com/pub/adobe/reader/win/Acrobat2015/1500630198/AcroRdr2015Upd1500630198_MUI.msp5. run: msiexec /a "<path to the AIP created in the previous step>acroread.msi" /p "<path to folder where update

Hi, After having adobe on my Mac for two years it is asking me to reenter the serial key. When I do so it continually says it's incorrect.I'm 100% sure I have the right key - even shows up in my account details.Please help.

Liking the 100gb storage for each member of our team – but can/does Adobe provide a full cloud server package? – Can we replace our physical server on site with a Cloud archive?

Here is my situation,How when you are a company having a team that can change often, we can setup a efficient work environnement ?For instance we have 5 desktop in the office, people using it are 3 employees and 2 externals thant can change.How assigning a licence to a "desktop / corporate workstation" rather than an individual and using ID, IP or Mac Adress to limit acess ?

Hello,I need to install an add-on in our current deployment of Creative Cloud. It appears that this cannot be done, why? I was able to add them with earlier versions.Is there anyway to get add-ons to work with enterprise installations? Is there future plans to have them work?

Currently I use Apple Remote Desktop(ARD) to send the following UNIX command as root:sudo /usr/sbin/RemoteUpdateManagerto the machines remotely so Remote Update Manager opens and checks for updates, downloads and installed them. This works great!I'm trying to figure out how to send a command to just show me a list of updates first. I looked at this post:https://helpx.adobe.com/creative-cloud/packager/using-remote-update-manager.htmlWhich listed some actions to try but I can't get it to work. I have tried:sudo /usr/sbin/RemoteUpdateManager --action=list.I get the following error:Unrecognized option : --actionStarting the RemoteUpdateManager...Missing or Incorrect parameters.Commandline Usage :      RemoteUpdateManager [--proxyUserName=<username> [--proxyPassword=<password>]] [--channelIds=<',' seperated channelIds>] [{-h, -help, --help}]RemoteUpdateManager must be launched with elevated privileges.RemoteUpdateManager exiting with Return Code (1

I have a volume license for Acrobat Standard DC.  I downloaded my installation package from Adobe LWS with description "Acrobat DC2015 12.0 WIN ESD ALL CLASSIC".  I'm using the Adobe Customization Wizard DC to add the volume serial number and other settings for deployment.  I dont want the end user to have to activate or sign in to activate so i'm trying to use the "grant offline exception and disable registration" button but every time I click the button I get an error: "Offline exception grant process failed. Please refer to oobelib.log in %temp% folder and wizard help for more details."I can't seem to find the oobelib.log anywhere on the computer i'm running the customization wizard.  This computer does have internet access.  Any ideas why this isn't working?

Hi Support,we are using named user license for managing the adobe license, now we have selected four components (ps,il,in,dc) and made it is as a Adobe Standard package name for our organisation.But if i install the application it is showing all the four programs installed, it is very difficult to find the list of devices installed with our standard package. If i check in registry "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\<product name> display name is showing as Adobe Standard Package. But in add\remove programs still i can see 4 components instead of standard name. Please help.RegardsSriram<Removed by Moderator>

Adobe Acrobat Pro XI (11.0.x) is shutting down 15 seconds after launch from Windows 7 Desktop in Enterprise Environment.  We started seeing the issue on a Tuesday of this week.  The day before, there were no issues or explanation for root cause.  The symptom is that Adobe Acrobat Pro XI can only stay up and running for 10 - 15 seconds; behind the scenes, it appears that the Enterprise license check fails and the results in Acrobat Pro XI aborting and closing with no message or error prompts.This is occurring with 2% of the Adobe Acrobat Pro installation base at this time.Confirmed that the issue is not related to Adobe Acrobat Pro XI Patch LevelThe problem was recreated with Acrobat Pro XI base version 11.0.0, version 11.0.13 and the latest version, 11.0.16.There are abnormal Adobe Acrobat Pro license activation activities:We have a volume license; the activation should not happen.  this is a primary investigation focus.We received the license and serial code in 201

I don't have a team license - single - and I get the exact same error.  I've tried to clean app and reinstall adobe creative cloud - get same error on Photoshop and bridge.  Haven't tried others.mggExit Code: 105-------------------------------------- Summary --------------------------------------- 1 fatal error(s), 0 error(s), 0 warnings(s)FATAL: Failed to open PIM database.-------------------------------------------------------------------------------------

How can it work with servers?How many people can use it?

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