Questions

This article (Creative Cloud Help | Creating or editing packages) mentions that you must specify the install location at the command line in Windows for CC packages:Installation’s locationThe Application Manager offers you the following choices for the deployment location:Deploy to default application directory: The default drive is the system drive; the default path is \Program Files in Windows and /Applications in Mac OS.Specify directory during deployment: Allows the end users to specify the installation path during the deployment of the package. On Mac OS users are prompted on the user interface, while on Windows this is a command line option only.Specify directory: Enter the path to the location to a specific installation locationI selected "Specify directory during deployment" when I built the package.  I've also added parameters to the Exceptions Deployer batch files (Creative Cloud Help | Using Adobe Exceptions Deployer) that indicate the install location for the exception

Hello, me Idee is jijijeong@gmail.com.actually i wanna change my Product as all application product for Student. But wenn i tried to change, i can not get it for Sutdentversion, becouse of  my old Dokument. I am still a student and i wann get all Version on Foto-Abo der Creative Cloud Student and Teacher Edition (jährliche Laufzeit).How can i do?Please help me as soon as possibleRegard. Eunji

Здравствуйте!мне пришло письмо http://skrinshoter.ru/s/070716/UPLlLT Вопрос со сроками оплаты продления. Не могу найти в личном кабинете историю транзакций, она либо не грузится, либо не дает полной картины моих оплат продлений. В чат также не могу отправить вам сообщение – все время К сожалению, в настоящее время центр поддержки перегружен. Не стоит ждать: вы можете связаться с нами на форумах и в Twitter: @AdobeCare Прошу в этом помощи. Попытаюсь объяснить ситуацию. Ниже сроки продления моей подписки.В 2015 году Я внесла предоплату на годовое продление, которое активировалось 22 августа - то есть сервис продления активирует подписку на продление 22 августа 2015 года.  Каждый год вношу 22 августа оплату. Прошу вашего разъяснения по срокам подписки. Могу ли я внести оплату за подписку не позже 22 августа 2016 года? Номер заказа: 13357885129Дата заказа: 27 Июль 2015 г. Текущий продукт: Подписка Creative Cloud (на один год, с предварительной оплатой) Идентификатор последней транзак

I have a small deployment of just two devices, so ran the package manager separately on both devices. Everything appeared to be good, then 30 days later it is now complaining about not having valid licenses. I created a new license file from the creative cloud packager, but it only gives .exe files to license products which doesn't help for macs. Also all the instructions just are for windows installs. How do I apply my device license to my Mac installs?

Hello,I wonder if it's possible to disable the options for users to install the trial versions inside the Creative Cloud Client?#Anders

I was trying to turn off the Yearly Auto Renewal, I am paying for two years’ worth of service and I have only used Adobe for one month for school. Adobe said they sent me an email to let me know they plan to charge my card for my one another year contract, which I did not agree too. My guess your email was sent to my junk inbox. It is BS, that I cannot turn off Yearly Auto Pay. I thought Adobe was high tech, but this low tech billing. Get your act together and fix this problem.

I'm test a DC msi install with a transform and it will not install on my vm.  If I use: setup.exe /sALL it will install.  It will work with msiexec on my local machine! This is whats puzzling...thanks

It appears that the Extract tab from Creative Cloud is not working any more.The main (and only) reason to use Adobe cloud and not Dropbox was this feature.Now we have to re-export 20 projects as assets for R&D. what on earth were they thinking?!

I'm on CC shared space with a several other users. A particular file keeps reappearing  every time it's deleted or archived. I've tried removing it both locally and from the CC web interface. Please help! It's leading to confusion on my team.Thanks in advance.

Im looking to set up a CS5 PP into one of my computer labs (windows). Can I build the install before deployment or is this something I should do after I have built and deployed the base image.Please let me know if there is a more appropriate place for this question.Thank you for all input

I work in desktop support in a company where some users work with Adobe products           Ever since the latest update I have encountered this problem: Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products None of these solutions work I have tried them all. This problem has occurred on multiple computers after they implemented the update. Since I started trouble shooting what I have found is that it's not a network issue because once we take the computer off the domain it works via the network. What we're thinking is that is a group policy issue and maybe has to do with trusted sites list. What about the update would make this happen? Does anyone know specifically what the update changed?

Is there a way to disable the Edit mode before installing the product?I only need a searchable PDF (copy and paste) avoiding being editable for risk purposes.ThanksCarlos

no all the info I need is in the subject line

I have a volume license for multiple end users, yet each end user's installation accepts only my sign-on credentials. This is a huge problem. I have been through this before, and the work around for this is a complex, time consuming uninstall and re-install using what is called the "Customization Wizard." There must be a better way. Where can I get this Customization Wizard? Can someone please provide a link?I

Hi,I have now pc, but there will be mac soon. Do I need to make changes to my license for using to mac?BRAnnika

I am currently preparing to deploy Acrobat Pro DC for users and need to setup Enterprise ID's for our users. I am currently logged into the Enterprise Dashboard in the identity tab where the "Claim Domain" setup is supposed to be located as indicated in the below screen shot.However, below is the options I receive. No option to claim Domain and it is not in any other area either

I am upgrading my enterprise to Acrobat Standard/Pro 11.0 XI. I used the customization tool XI to create mst to deploy to the enterprise. we are upgrading from 9.x and 10.x to 11.0. I can deploy and it installs correctly. However upon launch it prompts immediately for serial key. I verified serial key is exactly the same as what's on out LMS corporate site. If I manually enter the serial key I get the same result. I have searched for corresponding documentation and read the admin guide online to no avail for solution. next steps? open a case or is it a simple fix?Regards.

Does anyone know if Adobe implements some sort of training services for companies using the Enterprise function? Either with an Adobe employee or a tutorial?

I work for a large institution that typically locks down most program updates until they are ready to deploy themand I'm thinking they may have locked down access to my CC connection/sync. The issue I am having is:- Sync settings are not active - Library items are not linked anymore and I am not able to use my library icon assets  I am able to login to CC but am not able to update to the latest version because IT has the update settings disabled. We are currently running CC 2015 and this is the first I have tried to use my library since the new software release.Is there a way for me to know if I've been locked out or if it is another issue that needs to be tested?

VIP education device license was incorrectly set up as "CC apps for education" instead of "CC for education". Now students must log in with username or serial number. I am assumming it is because of not setting up for education.  How do I go back and change incorrect setup?

We have a Windows Citrix XenDesktop environment where we have Adobe Acrobat Professional XI installed.  Users are currently experiencing documents closing on their own.  Users are opening documents, they stay open for about a minute, then the documents are closing on their own.  Any ideas on what may be causing this?

When managing the team to assign licenses, how to I add departments or descriptions to the screen so that we can keep tabs on which departments or sectors are using licenses?

I would like to know if i have to buy a subscription for Creative Cloud in order to download the Packager?

If any Adobe Staff here can help me out with this, please reply here or email me.   Also more specifically, I have a question. In the entire portfolio of Adobe softwarehas anyone encountered a file type called simply an "Adobe file" ? Does it even exist?Thanks in advance. Keith

We are getting same results for all 26 packages created for MAC OS- MAC OS --- Self-service Casper  deployment - serial key not  working - user is presented with Sign-on  prompt, but a push deployment works as expected.