Questions

I bought Adobe Acrobat Pro from Newegg.com - where can I find my serial number?

I have a volume license for Acrobat 10 Pro and Acrobat 10 STD and I want to know how many users can use each.  Can someone assist with this?  I tried to gather this information from Adobe Chat support but they redirected me to this forum.  I can provide the serial numbers.  Thank you.

Hi Fellow Acrobat Fans!I tried a couple test deployments of Acrobat XI Pro 11.0.03 by GPO.  It doesn't install on a couple desktops, just unistalls old versions of Acrobat X.  Only a generic error 1274, 2 and 1603 in the eventvwr's of the Windows 7 desktops.   When I try to manually launch the .MSI file I get: Visual C++ 2010 SP1 (x64) Runtime Missing.After installing Visual C++ 2010 SP1 Runtime manually on the desktops, the GPO works.  Not sure if this related or a fluke.I didn't see anything mentioned in the Enterprise Admin Guide except the IGNOREVC10RT switch.   Have I missed something in the Customization Wizard??   What are you folks doing to avoid this problem?  Anyone have suggestions on how to deploy Visual C++ 2010 or  ignore it?I didn't notice this issue with our Acrobat 9 or X GPOs.Our fleet runs 32 bit MS Office and we do not use Outlook clients (migrated to GMail) so I don't think these 'application functionality' wou

We have a serial key for Acrobat Pro. I was told it is a volume license key but nobody knows how many licenses are tied to it. I attempted to contact support who informed me that cant help and I needed to post it here. I am the new IT guy and the last guy did not document when/where we purchased it or what email address it is registered under.

I'm attempting to use the latest Acrobat Customization Wizard CustWiz1500920069_en_US_DC.exe to create a custom transform file for an Acrobat DC Standard Classic installation.  I can successfully create a custom .MST file but it does not appear that all of the settings are being properly applied.  Specifically I have set the "Show reasons for signing" option under Digital Signature and also Disabled All Services under Online Services and Features yet Acrobat is set to save to cloud and show reasons for signing is unchecked.  I have attempted to perform the installation using Setup.exe directly as well as calling msiexec and specifying the path to the transform with the same result.  I never had any trouble customizing Acrobat 11 or earlier versions using the wizard.  Any ideas on what might be happening would be appreciated.ThanksJosh

If I use Acrobat Removal Tool in my old  PC, can I install Acrobat X Pro to my new PC by old credentials

I'm trying to create a Reader DC package for deployment to our Macs, but I can't see it in Adobe Application Manager - only Pro is there. Do I have to get a separate distribution licence for Reader?

How do I monitor the data usage in the document cloud?

How do I activate the 20 gb of server space that is supposed to come with my 3 member enterprise team?  I only have 2 gb and the sales person, on a call after being told to call sales by the support person gave instructions to go to help on the management page but there is no heading regarding server space on help anywhere.

Is there a way to create a Adobe Acrobat Pro DC package in a .msi format, with the license key information already patched? We use Microsoft Windows Server Group Policy ( Software Installation) to deploy all of our software, and it only runs MSI installer package. With our current setup, we are unable to create logon script to run any .bat or .exe file, so running the License file (AdobeSerialzation.exe) post install, is not an option for us. Unless we manually run it on all of our workstations individually, which is what we would like to avoid. I have tried to use the Adobe Customization Wizard DC to edit the msi file with the "exception" folder, I was able to find the box for "serial number". But I do no have access to a serial number, the only thing I could access, is a pre-created Licensed File, or the Installation package ( for individual install) that patch the software with the License info automatically. But it does not help us with an Enterprise deploy setup.Please help.

We got 8 Adobe Acrobat Standard licenses and using VMware Horizon View with linkedClone technologys. Each time we redeploy the desktops our users get a prompt to deploy the license key.How we can fix this issue?Thanks

is the enterprise solution the way to go for more than 2 computers?

I know there is a check box to not ask again inside the application.  I a trying to set it for users when it installs so they are not prompted.  The customization wizard only has options to set a default or let app installer decide.  I could not find reference to a registry entry for this anywhere. 

I recently got an account for our business snow i am trying to instal my 3 licences how do i go about doing this? When i login in to my account i have no clue where to go

I just downloaded Acrobat Pro. Everything I have attempted to edit tells me it is already signed and cannot be edited. This is not the case and I want to know if there is any way to edit pdfs I have already created? I have not signed anything because I just downloaded PRO today and that was not a free option. Does anyone know how to correct this? Thank you!!

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Morning,We are currently testing a Citrix Proof of concept and we are struggling with Adobe Acrobat Professional on the base image (gold image).Basically we got have a pool of 20+ desktops (at present) which are spun up from the base image with Adobe Acrobat Professional activated on it, although when a user logs onto a desktop in the pool it displays it as un-registered and goes to a trial version of the product.How do we go about licensing the product in this scenario? Is some sort of Adobe licensing Server like for Windows required? As we will control who has access to the product via Windows AppLocker (this will ensure that only the registered users have access to it).We have also tried to stream it via XenApp incase this scenario was not supported, but the integration with Office Products, etc.. does not work unless it is on the desktop the user is working on.RegardsDave

Originally I had a screen to manage my team. I invited 2 of my 3 team members. I went back to invite the 3rd and cannot find that function any more?

Hi there! I have deployed my Adobe CC + Apps via Creative clouder packager. Eg, downloaded and made my package on one machine then deployed it. i made the mistake of not allowing the user to be able to update the software later on via Creative Cloud Desktop manager. Short of uninstalling and making anew package, how can I change this and ensure that users will be able to update their software?

I installed adobe Acrobat DC few months ago with an executable file. Is there any way to find out the serial number I had entered during the installation?

i am license manager and have used cloud packager with serialization file to migrate licenses from CCT creative cloud teams to CCE creative cloud enterprise. How can I verify that it worke?

Hello all.Here we have two campuses that I have an Adobe update server for say a BCampus and ZCampus. When I run the RUM tool at the ZCampus, it finds, downloads, and installs updates without a problem.Our BCampus is 40 minutes away, but I have a VM BAdobe server created for this campus, and the override file that is used to create the package is directed at this server/file. However, every time I run RUM tool on BCampus, it never finds any updates. it always returns with exit code 0. I can connect to the server on any Mac that I have CC installed on. I am not sure why this Mac lab does not "see" the updates that are available on the server for that campus. Any help would be appreciated.Thank you**I am kind of new to the in house Adobe server, but I set it up myself. Still working out some issues.

Hi, I want to deploy Acrobat Reader DC with SCCM, it works but I need to change a dll named AcroPDF.dll wich is in C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX because our soft use the older one.So with the wizard I modify AcroPDF.dll with the older one, I save the mst and I deploy. The mst is well used because the others changed I made with the wizard are done but the AcroPDF.dll is always the new one.So is it possible to change a dll used by Acrobat Reader?What is wrong if it's possible to do it? Thanks

I got an email saying "As part of doing business globally, Adobe monitors currency exchange rates in order to make adjustments to our pricing up or down as needed. You may be aware that currency exchange rates have fluctuated significantly over the last few years. As a result of recent changes in exchange rates in your region, Adobe is increasing the price of products and services starting on 1 May 2016. Learn more ›   As an Adobe Creative Cloud for education subscriber, your price won’t be impacted during your current subscription term. However, at the time of your renewal, which is scheduled for 4 February 2017, it will increase to reflect the price adjustment for currency exchange rates. The new rate will be A$28.99 per month."    What I want to know is how you can increase the payments by 100% and justify it by claiming exchange rates as the reason. What exchange rate between AUD and USD has changed 100%?Also, I believe that the AUD will be at parity again

We buy new PCs and laptops that come with a Acrobat Standard DC license. When you have a physical product key in hand, how can I bypass the "sign-in" to use the product feature ? We have several users that use these PCs and we don't individual users having to create Adobe IDs to use the software ? This is very annoying and never had this issue in the previous versions of Adobe Acrobat. Is it possible to license the software any other way when you have the product key ?Doing some research online leads me to "Adobe license customization" wizard. Where can I download this utility and how do I use this ? Are there any instructions available ?