Questions

I purchased 10 licenses thru the adobe store.  I've seen that Adobe Creative Cloud Packager can be used to create packages, however I don't have access to this tool.  Any tips on making the installed into a pkg to deploy on multiple computers?

I have just added an admin and license access to a user who already had a login on that e-mail address. He gets this error when trying to access the area I have granted him.Not specific to OS but it's Windows.What to do?

Hi all,We have a number of licences for Adobe Acrobat. We are enterprise customers. When we try to activate Acrobat, we are told that we are unable to.Does anyone have any advice on what I should do?Thanks,-A

As some of you have noticed, your Remote Update Manager (RUM) function has stopped working under Mac OS 10.11 El Capitan. In the past, the Remote Update Manager was located in /usr/sbin. Apple made some changes to the operating system that required us to move Remote Update Manager to a new location. It is now installed in /user/local/bin. The Remote Update Manager documentation has been updated to reflect this change:Use Adobe Remote Update ManagerIn order to make your Mac deployment packages compatible with this change, you'll need to recreate them using the latest version of the Creative Cloud Packager (1.9.3 or later).

We have deployed Adobe DC by creating a package installer using Adobe CC package installer. When we created the file, we selected only Adobe DC, and used a serialize license with our Adobe CC license number.The program installs successfully and does not require a user to sign in. But, when our users create a document and try to use 'send for signature', they are first asked to sign in. So, they sign in using their own personal adobe ID, because we use Serialize Licensing in our environment. Then after they sign in, they are asked to 'upgrade' their account and pay for an Acrobat Pro DC subscription. But, we already deployed a licensed copy on their machine.  Please advise on what might be the issue and how we can resolve this.

I have recently contacted Behance to try and find out about getting the same Student Portfolio site as many universities and art colleges have like Rhode Island School of design - RISD PortfoliosIt seems however from contacting Behance that this is a product they are not offering anymore. Is this because Adobe have bought them? how can I find out what the future plans are as I am very keen to implement this in my university for students to upload their portfolios of work.There doesn't seem to be anyone else offering this.Any help and answers would be appreciated.ThanksClaire

my school has purchased CC for us to install on student computers.  I am an administrator for the account how do I download and install?

Is there a way to "TURN OFF" the cloud concept so another user doesn't see a confidential pdf in their queue?I tried to contact the help desk at 800-833-6687 but was put through several automated prompts and disconnected.

The update option is grayed out or says needs admin access even from admin account. I've tried deleting the AdobeUpdaterAdminPrefs.dat file but it still will not update.

I keep running into this error when trying to use CCP.  This occurs when attempting to sign in with our Adobe ID and password.  I have tried deleting the opm.db from my AppData folder and relaunching CCP.  I have also uninstalled CCP and reinstalled but am still getting this same issue.  This is really getting to the point where I'm spending more time troubleshooting issues with CCP instead of actually using it.

Hi all, Recently we have installed the AUSST and now the clients can be upgraded to the latest CC applications. Everything works fine so far, but I have two questions regarding the usage of the RemoteUpdateManager tool:the --action parameter is not working, for example sudo remoteupdatemanager --action=list returns the error code Unrecognized option : --action  is there a verbose mode? I am opening now from time to time the RemoteUpdateManager.log to see what the progress is. Thanks for help and best regards, Matthias

We want to install only Adobe Acrobat DC on certain users computers, not any other creative cloud program. What are the proper steps to do this on the Windows platform?I am aware that when we install Adobe DC with other programs such as Photoshop, we install it from the exceptions folder, through the command line, prior to installing the main Creative Cloud MSI.But, in this case, there will be no other programs. Please give me step by step instructions on how to properly download from adobe and install.Thank you.

I have tried to use MSIEXEC to install the AcroRead.msi via a batch file. This doesn't seem to want to install quietly without user interaction. Has anyone been able to deploy this quietly? Can someone help me out with this?

Chi può indicarmi come trovare le opzioni per lo strumento misura?Qualcuno sa se le aree misurate sono ricopribili con retini e come?Grazie

I am looking to setup automatic updates (Windows) for Creative Cloud on over 1000+ workstations and was wondering a few things:- How often are updates generally released?- How big is a general update?- What risks are involved with automatic updates?- What type of updates are generally released?I will be running C:\Program Files (x86)\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager\RemoteUpdateManager.exe in a scheduled task using the SYSTEM account so there will be no user interaction.

How can I download support manager?

Hello...I'm the past I have deployed Adobe Acrobat DC by opening Creative Cloud Packager, selecting Creative Cloud for Enterprise, Create Package.  I select Adobe Acrobat DC and create the package.From here I would use the customization took and go into the Exceptions folder and edit the .MSI.  Then I would push it out using Dell Kace.  After it installed I would push out the .MSI in the Build folder for registration.After updating my Creative Cloud Packager, I created the package but noticed the Exceptions Folder was empty.  The Acro.msi is now in a setup folder in the Build folder.  I want to customize the .MSI and deployment it out to my school district.  Did something change now for the Exceptions Folder to be empty and how to I deploy it out to my organization?

HiI'm modifying the installer using the Customization Wizards and would like to add a SharePoint site account.I know i can add the site manually after installing the reader by going.. Home > Ad Account > Add Microsoft SharePoint. but I have 80 users and would like to integrate it.Is there a way to add SharePoint site account to the Customization Wizards, i could not find it.Thanks

I had a permanent license for Acrobat Pro 11 (not CC). But when I was enabled for Illustrator CS, Acrobat Pro disappeared. How do I get Acrobat Pro back?

I'm having an issue with multiple users complaining about slow scrolling speeds when scrolling through a document in Internet Explorer.  We are using the add-in for IE so it opens within a frame of the browser.  We are using IE 11 and this has occurred on Adobe 10 and 11.  We now have Adobe Acrobat 11 on all our servers.I have done the following items:Re-installUpdatesVersion UpgradeThis isn't an issue on local workstations.

Hi All,One of our customer is using multiple languages on a RDS environment, and we have a GPO in place that changes the windows server 2012R2 language setting to either English or Dutch based on 2 security groups a user can be in.Based on this, we would like Adobe Reader DC to use the option to take over the language from the OS and open in English or Dutch.I have tried to amend regkeys as follows in a new GPO, based on the regkeys as they are with the settings for the language in the application:HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Language\current = acrord32.dllHKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Language\next = acrord32.dllBut I cant seem to get it working.I have searched the internet and that only comes back with installing the application using GPO's.I also have used this link:Adobe Reader 11 has landed with GPO ADM templatesI have imported the template but it is completely blank and I can't find any documentation regarding the language.Any help would

Why doesn't the Creative Cloud Packager support true multilingual installations?? The same as the Acrobat customization tool where it allows the user to chose the language at the time of installation.  It's a huge complication to have to download all Adobe apps in many languages to support a global company.  This feature would be a HUGE improvement to the Adobe  deployment process.

HiIve tried to install lightroom via the adobe website on my mac. Ive installed the creative cloud app and the tried again to install lightroom no joy! See below...Help please as i have a photo shoot this weekend!!!ThanksDave

quiero cancelar la suscripción de creative cloud no puedo parlo que puedo hacer gracias

I want to create a serialization file to avoid my machines that is been deployed in my labs with AdobeCC to have to login to Adobe site when you open a App. I need a working link for the app “Creative Cloud Packager” I tried to download from “licensing2.adobe.com” but under deploy option under the download section I do not have the app on the site http://prodesigntools.com/ I got a version but I could not download it with Chrome or IE was eventually able to download via Firefox But during the install process it error out. When I went to https://aedash.adobe.com/ it also error out with access denied Error. I was in contact with Adobe tecnical arawat@ support and he eventually log into my machine via Bomgar he but was also unsuccessful with the app. He told me I must use a different Network which I did last night from Home using my PC and my own Network but got the same problem.