Questions

My agency has 24 CC for teams licenses for three distinct groups requiring different software within CC.  How do I deploy so that users do not see what else is available in CC?  They are not authorized to use anything but what we provide their group, but the CC console that pops up on their desktop temps them to install everything.  The confirmation email sent to users when they're registered doesn't help as it re-iterates that they have an ALL APPS license.  Install is performed by admin only, but users see that there are more apps available, download them and then contact their local admin to install.  Thanks.

Hi,We have federated access set up for users to download Adobe CC on to home devices. I have a user who has downloaded the products onto a PC which had to be rebuilt. Now she cant download the product again and only gets offered the trial versions. How can I get round this? Is there something I can do on the Adobe Dashboard to reset her account?Thanks

Hi,I have asked other techies in TechNet but they haven't had much luck - I need to deploy both Exceptions and CC Enterprise through SCCM for my staff.Initially I used the package build another techie gave me of CC Enterprise.I had the Exceptions Deployer, and CC Enterprise set up as applications, not packages, in SCCM.The notes I can find to assist me in the Adobe site are outdated, as it refers to SCCM 2007, NOT 2012 R2.As the installation would hang on components I removed the dependence on installing Exceptions Deployer first.I then created a package instead of an application, as Adobe notes say that it has to run as administrator.This downloaded and appeared to run, but then I had this error log -then despite it saying it has failed, it has appeared to install CC Exceptions (it is in C:\Program Files(x86)\Adobe) and there are icons on the desktop for Acrobat DC, Scout CC and also the Creative Cloud log in.I have the package for Adobe Exceptions Deployer set to the following parame

I am unable to upload Adobe packages to network share,  Get the following error  "The Finder can’t complete the operation because some data in” (Error code -36)

It´s a windows7 pro 64 bit. I have 10 others with the same configuration, and there is no problem with the installation. I have tried adobe cleaner, but no result.I got no errors, nothing to use in finding out why, the installation fails.I have another computer, where I install the CC package whitout Acrobat pro, and now I need Acrobat pro, but it will not make the installation, and Again no errors, it just stops after 10 sec.It´s  not Creative Cloud package, but the contents e.g. Photoshop, illustrator and so on. that I can´t installThe package is created. One with the complet programs and one with only Adobe Acrobat. There is no problem in making the packages. It is with licens number.

je veux résilier on abonnement

I recently had to purchase a new computer and had to download and reinstall CS5.  I was able to successfully download everything but Lightroom. How do I get Lightroom back?

у меня 3 пк, к каждым решаю свои задачи (к одноу подключе микрофон - работаю с аудишеном, у другого хороший проц и видюха работаю в афтер ээфектс третий рабочий ноут снимаю на камеру на месте иногда обрабатыва. в лайтруме, нормально ли что я пользуюсь лицухой на трех разных машинах?

hi, i would like to buy the adobe pachage for businesses, can you invoice with vat?Best

I created a CC package with a number of programs, however when I try to install I get this error.This installation package is not supported by this processor typeAre some of the applications 64 bit only? I am trying to install on a less than 1 year old dell OptiPlex with good specs, running Windows 7 32bit.I'm using the creative cloud enterprise and its for ohio state university.Here are the apps in the package:  Package created without issue.  LightroomPhotoshopInDesign IllustratorDreamweaverAcrobat DCPremiere ProAfter EffectsFireworksAuditionPreludeBridge  Thanks.

Hi,I bought a licence for adobe creative suite cs 6 and i'm trying to transfer the license to my account. But, i can't seem to log in to the LWS website because it says:'Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.'What should i do? Greetings!

I am trying to use the Adobe Customization Wizard to add a setting into the HKCU part of the registry.  However, I have done exactly as I have read but it does not work.  The key appears pink and the name and data are in the wizard, but it does not change the install.  Has anyone successfully change the HKCU part of the registry using the Customization wizard?  Thank you.

We are installing acrobat pro with GP on XP systems. The install goes fine but on some users machines when they launch the program it comes back with"Cannot use this product under a guest account". The users are admins on the system. If I uninstall acrobat pro 10 and reinstall in manually the same error happens. (note these systems had acrobat pro 9 installed, but was un-installed with the acrobat pro 10 MST)

I'm trying to build an Adobe Acrobat package following the instructions from http://tv.adobe.com/watch/acrobat-it-tips-tricks-tutorials/customization-wizard-xi-for-mac-os-x/.  When I try to create the final package the Wizard errors out showing a code 14.  I looked that up and got this: The APTEE tool called from within returned an error. See /tmp/oobelib.log for details. I'm attaching the logs because I cannot figure out why the package is not being created. I can't figure out why the serial number is not being validated.Any help would be appreciated.Thanks,

Hi,I am not able to download Acrobat Customization Wizard DC.When I try this link "ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/11.0.00/misc/", I am asked for entering credentials (user and password).I tried with my AdobeID, with anonymous and all that I have in my mind but it always fails.Please, could you help me to download the Wizard for Windows ?Many thanks in advance.

Hello, Is it possible to deploy a certificate chain, with the Wizard tool or otherwise, during an install of Acrobat DC or Reader DC for Mac? In the Windows counterpart, there is an option to enable certificates already in the system trusted root to be used for signing, however there is no similar option I can see for Mac.I need to have a particular certificate chain "baked-in" the install in order to allow our users to digitally sign documents properly.The setting in question that I am referring to is found here in Preferences > Signatures > Identities & Trusted Certificates:Is it possible perform this import either via bash/shell script or during deployment somehow?Thank you very much!

I have a situation where I am trying to deploy Reader DC across our enterprise using Microsoft Configuration Manager 2012.  Per our contract with Adobe we are contractually bond to deploy the latest version on all of our Desktops.  The installation, when run on certain systems, wants to install Reader as per-user rather than per-machine.  I have run the installation with verbose logging and can see in the installer log where the issue occurs.  At this point I have tried all I can to resolve the issue and find the source of the problem.The issue does not occur on all systems, only specific ones.  SCCM 2012 uses the local SYSTEM account to install the application when it is deployed to an endpoint.  This account has full access to the system and should be able to complete the installation as a per-machine installation without issue.  Below is the information from the installer log when the installation runs per-user.  I have tried setting the MSIIN

There are 3 versions of creative cloud packager on my account. One for Mac, one for microsoft and I have another for multiple platforms but when I try to download the multiple platforms package it's only a PDF file called "READ FIRST TO DEPLOY".I really need the multiple platforms package as I have users with mac and windows OS.

Hi, I am using adobe reader DC. I would like to customise the installation such that "protected mode at startup" feature is turned off. Currently, i am using GPO from server to client.i have tried using the following methods below but to no avail for ALL usersCreating key into 'Destination Computer' registry using adobe customisation wizard.[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]"bProtectedMode"=dword:00000000And tried this also,HKLM\Software\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown\bProtectedMode with a value of 0

Hi,I am looking to utilize 'Adobe Acrobat Pro DC'  via a Terminal Server (Multiple users via 'Dumb' Terminals).My questions are as follows:1. Will each 'User/Machine' accessing the Terminal Server require a dedicate Adobe License?         - If so what licensing (Product Code/Number) will I need to purchase?or2. Will a single 'Adobe Acrobat Pro DC' license cover all Users accessing the software via a Terminal Server?Any help would be appreciated, Thank you.

We have an enterprise license for Creative Cloud.  When some of our users login to our enterprise Adobe portal and use their enterprise IDs to download the product, they only get trial versions offered.  We have had them manually uninstall other older Adobe products first, we have confirmed that the correct E-mail is being used, and we have tried creating new Adobe IDs.  We can't install the full product even though our licenses are paid for.  Any ideas why this is happening?

I have created Creative Cloud packages on MAC with os x el capitan.  However I can not copy those packages to a network share.  I get Error-36 messages.  I have tried using dot_clean but that does not seem to work because i can not use any switches.  Does anyone have any ideas how to get packages on to a network share

Hello - I have the Creative Cloud Packager installed.  I have created many CC apps successfully.  After packaging Lightroom CC 2015 64bit Windows, we run the .msi to install to the desktop.  But the install quits almost immediately.  The blue bar starts to move forward, then retracts and the screen closes.  I have tried repackaging Lightroom several times now, all with the same result.  Anyone else having issues with getting the Lightroom CC 2015 package to install?  Thanks!

I've used the creative cloud packager a few times. I was trying to build a package yesterday but could not because I got a "There is a problem, please retry" message. It does it over and over again. The only difference I can tell is I recently upgraded my OS to El Capitan. Will there be an adobe update that fixes this issue? I've tried uninstalling and reinstalling the software again. No luck though. Ultimately had had to try and build the package on a system running 10.9.5 instead.

I am trying to setup Adobe Update Server - In House. I have my AUSST file and my root folder named Adobe. It is on the desktop and in the inetpub\wwwroot folders. However, no matter where I specify in CMD it always gives me the Could not access the specified path error code 3. How can I fix this?