Questions

This is the second time I have tried to cancel this in two years. You have made it impossible to cancel without human intervention and made that inaccessible. It also appears impossible to stop auto renew or to remove my credit card without supplying a new one. If I am charged again for a full year on 3/19, then I will file a complaint with the federal trade commission, dispute the charges under the fair credit act, and [edited by moderator]. This is ridiculous

Can I, as a system administrator, delete an other system administrator?

Here's my scenario: I have a personal CC account that I pay for myself (let's call it account A). I'm also a Stock Contributor under that account. The company I work for has an Enterprise account for our team (let's call it account B). I've always kept it separate, because I do occasional freelance work, and it feels a little funny to be using company provided software for my after-hours side gigs, but I will say it irks me to pay out of my own pocket for the same software that my company is providing. This inflation is no joke! I'm wondering if I can just use the Personal profile under my company account instead. But what happens to my content from Account A in this scenario? And can I still use my Stock Contributor profile? What about the photos in my Lightroom Cloud storage? And what happens if I'm no longer with the company? How easy is it to transfer all my stuff back to a new Personal account plan? I hope all this makes sense. Interested to hear how others feel abo

According to instruction on following linkHow to get started with Teams libraries (adobe.com) when I try to create a library, it should ask whether the library is team's or personal (but still on team).But it does not ask such question, it only ask the name of the library.It seems that Team library is somehow not working on my team plan.Could someone tell me what the problem is?

Our organisation uses the Adobe Suite via a SSO and current indivduals can create CC Libraries which all the team can use whcih is great becuase we use Libraries alot for our work However the issue we constatnly encounter is that there only seems to be provision for one owner of a Library so when we have a person leave then oganisation then the Library everone has been using gets swtiched off when the SSO user is deactivated in the company's system. We can obviously have them download their library before leaving and reupload it to another user but this creates a huge amount of complexity around linking, management and other time wasting effects. My Question is:Is there a way for a CC Library to be a standalone constant where you can have multiple owners assigned to managing it and it doesnt matter if those owners/managers change or leave?eg. the CC Library is always active for the SSO organisation and its existance is not reliant on any particular indivdual user name.&n

I have this problem, I had an annual plan active and I started working at a company where they offer me the business plan, so I deactivated mine, but somehow my account does not appear linked to the business plan but I did get the confirmation email However, the cloud says that I am not in any plan

Hi, we have a closed off WAN with no internet-access for security-purposes, and would like to use Adobe-apps on certain clients in that network; PS, Illustrator, Premiere, Substance Painter to name the most important ones. However, do Adobe-apps/accounts need to be authenticated on an external server within a certain time-period, like Articulate Storyline, etc.?Or can this all be solved with Adobe Enterprise licensing? Appreciate any help on this.  

Hi,I made couple of packages with creative cloud packager:Acrobar Pro package, Photshop CC package and Creative Cloud All applications package.Now when I try to install these by using .msi file the installation process starts and says Please wait while Windows configures "Package name here" then after few seconds installation shuts down. It doesn't give me any error message or anything.Have you experienced this before and can you help me where the problem might be?I don't have any Adobe aps installed at the moment exept for Flash Player, Reader and Shockwave Player.

Hello...So, recently, a user at our company submitted a "request" for a product (Illustrator). I, as account admin, went in and sent them an invite and product was installed.However, through some fluke, I am still getting daily "requests" in my email. I went to the site in the Adobe Console where those requests are held, but there is no way to delete or shut them off.The only way I see is if I send a "Decline" notice, then repeat the process or just skip the process if possible.Has anyone else had this issue?Thanks, BGunn

My company pays for several licenses, but they don't show up under my Business Profile. Rather, they show up under my Personal Profile.  However, there is one license that shows up under my Business profile that I'm not billed for along with the others. How can I go about fixing this? 

Styďte se, telefonní komunikace není v češtině, žádný e-mail, žádný chat s člověkem. Nejde odhlásit služby. Jste neseriózní firma, která neumí poskytnout podporu v našem jazyce. Fuj 😞

I need to create a self-contained deployment package that includes all the applications already pre-downloaded so that I can use Jamf or similar solutions and get all the applications my design team needs instead of having to download them on each Mac station.I tried creating one with the package admin console, but the finished package is only 2.5 MB, so it still has to go online to download the applicaitons.  

Hi,Last year we set up the azure - adobe account sync and this worked great until a few days ago.We are now getting sync errors and eventually quarantined.We tryed restarting the Adobe Identery Manager and that worked for a few hours until the errors came back. How can we fix this? The discription: Failed to match an entry in the source and target systems user "account"ErrorCode: SystemForCrossDomainIdentityManagementServiceIncompatibleFilteringErrorMessage: Received response from Web resource. Resource: https://aadsync.services.adobe.com/scim/e2b455be5e7b20be0a495ef5/Users?filter=userName+eq+"account" Operation: GET Response Status Code: Conflict Response Headers: x-debug-id: 9a2d3cbf-ee85-438e-a82c-3afbbedceaaf x-content-type-options: nosniff x-xss-protection: 1; mode=block pragma: no-cache x-frame-options: DENY transfer-encoding: chunked Cache-Control: no-store, must-revalidate, no-cache, max-age=0 Date: Thu, 08 Sep 2022 15:20:56 GMT Server: adobe Response Conten

Good afternoon! We placed an order 150393250. Why there is no license in our console. License: Creative Cloud on 1 user.

I have 2 students whose accounts are being rejected. They were able to complete 2 courses on Adobe Education, but now are not allowed to login. My other students accounts are working properly. We have cleared Cache, Cookies, etc. Logged into Acrobat and allowed PDFs. Need advice.

Hello, is there a way to restrict the access to Creative Cloud to specific devices? As an example, with my login credentials i can install CC in my company device and my private one. But it should only be possible to access CC from specific devices. Is there a way to achive this? Thanks. 

I have been with my business account for around 8 years. I logged in today and was asked to choose between a personal and enterprise (or business or team, they've been calling all of those names) account and Adobe transferred all of mine and my team work to my personal cloud, which have 200gb storage, and left my business account empty with paid 1tb storage. Now they say I have to migrate all the files manually. Transferring all 800gb of data from one account to another. I've always used the enterprise account. I don't understand why they splitted and the support team didn't explain it to me. It's unbelievable how a company this size, with a product this expensive, is careless about their customers.   It's really frustrating. Anyone had this issue too?

Hello! I'm experiencing issues in downloading the Italian Language Pack for transcription and speech to text function..the download starts from premiere and from creative clud but it's stuck to 0%!plus I don't have access to the Adobe Admin Consol. (you don't have access, contact the administrator)How can I do???

In january I mistakenly clicked the choice to make my account a business account and subscribe to teams when I only wanted to subscribe individually to Indesign and then Photoshop. However now i want to cancel my subscription because i am a student and i don't have money for adobe anymore.How do I cancel everything?I've searched through admin console and through the support page but nothing is helping!

Hallo,ist es mögliche die bestehenden Einzelplatzlizenzen in eine Netzwerklizenz umzuwandeln auf die mehrere Personen Zugriff haben?Wir haben im Unternehmen 17 Einzelplatzlizenzen für Acrobat Pro und 1 Lizenz für Photoshop.Die Verwaltung wäre sicher einfacher, wo wir unkompliziert Benutzer hinzufügen oder entfernen können. 

I would like to register with my company profile in Ipad Illustrator. But every time I try this the following error message comes up:"This account is not authorized to access a synchronization path. Log in with another account."What is the problem, can anybody help me? Is my device limit reached?Best KK

Hello Community.I hope that I'm asking this in the right page. I'm the IT Ops at our company.We have a few Adobe's Product in some of our users at the company.The products are: Acrobat Pro, InDesign & illustrator.Everyone holds its own license. I would like to manage all Adobe Products from one place (like an Admin panel or something like that), that will gives me that ability to:Invite users to Adobe's products.Attach a product to the invited user (on demand). My questions are:Is there a tool to manage all these ?Can I add the users that already have an Adobe Licenced Products ? and remove them from the their current licenced products & add them via the Management tool ?My goal is to move everyone under our companie's umbrella with everything that replated to Adobe's Products. Thanks.  

Hi, On February 15, 2023, I signed up for access to Adobe InDesign.  I provided a corporate card and was logged into my corporate account.  Adobe's system let me sign up, sent me an email about the free 7 day trial, and I tried to access.  But, because my company doesn't subscribe, I cannot download the software from my Adobe account.  I also cannot reach out to help, because the system tells me to reach out to my local IT support (being a managed corporate Adobe account).  I reached out to my company's IT and they have no idea how to get access or to cancel the subscription. So, now I am in a catch-22 created by Adobe.  Their system allowed me to sign up and pay for a subscription, but will not let me access.  I need to cancel and reverse any charges as I have not had access and apparently cannot.  I was going to use the demo period to assess whether it suited my purposes or not, but never got that opportunity. Thank you for help!

Adobe has been taking double payments from our business account. Is there any email or Online Form we can use to contact Adobe Customer Support to stop them from taking more money?  We can not find the feature on our account to cancel the  manage the PLAN. Inside the account page it is stated  we do not have any Plan.  Thank you for your advice. 27-Sep-22VISINT'L 0031806138 ADOBE ID CREATIVE ADOBE.LY/BILL-19.97 19-Oct-22VISINT'L 0088391292 ADOBE ACROPRO SUBSADOBE.LY/BILL-15.17  Ganna 

We have 2 mains users on our company Adobe account but when I share the files that we need to work on sync it does not appear on their Cloud. - I made sure that all the folders are shared:  But for some reason, it does not appear on the other account:  We also checked the Storage from Adobe Console and we can't see difference on the storage usage of the other account after uploading the new files: Anyone can tell what are we missing here? Thanks.