Why are invited users who've been assigned an Adobe Acrobat Pro license being asked to pay for a license when they go to apps to download it?

Hi ​@ThePaisano 

Thanks for reaching out.

As checked, I can see that you have an active Teams subscription associated with the Adobe ID (email) used to post this query. Based on your description, it appears that you have assigned Adobe Acrobat Pro licenses to users, but they are being prompted to purchase the product when they attempt to download it from https://adobe.ly/4bsBWzz. Please confirm if this is the issue you need assistance with.

If users are trying to download the Acrobat application, they can download it using the link provided in the following document:
https://adobe.ly/4rtlJzW

Please note that since the license has already been assigned from the Admin Console, users should be able to access and use it. They will need to sign in and select the Work or School account in the profile chooser. When signing in, please ensure they select the Work/School profile so that the assigned plan is recognized.

If users are experiencing this issue on their machine, please ask them to try signing in using an incognito browser window and visit https://adobe.ly/4sB92nU. When prompted, select the Work/School profile in the profile chooser and check whether the assigned plan is visible.

If the license appears there but they are still unable to use it on their machine, even after selecting the Work/School profile, they can follow the troubleshooting steps mentioned in the following document:
https://adobe.ly/4utnuQA

You can also refer to the following documentation to learn more about Adobe profiles:
https://adobe.ly/4cGWvdV

Hope this helps. Please let us know if you need any further assistance.
 

Regards,
^AN