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trainguy33
Participating Frequently
August 24, 2017
解決済み

Once again my licenced copy of Indesign 8 or CS6 is gone why is this happening

  • August 24, 2017
  • 返信数 3.
  • 614 ビュー

I am just a few days away from completing updates of two books and InDesign wont come up today this is so frustrating and likely to cost me a job

I purchased InDesign 8 and Acrobat XI in November 2012 and created 11 books for a publisher who now wanted to update 2 to full color Help

    このトピックへの返信は締め切られました。
    解決に役立った回答 Barb Binder

    Hi Barb

    When I enter my Acrobat XI SN I get the following message” The Serial number you entered has been revoked, please contact Customer Support


    Hmmm. Let's follow those instructions then:

    Contact Customer Care

    返信数 3

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    August 25, 2017

    Hi,

    did you tried out Creative Cloud for a while recently?
    That would redirect the licencing for your CS6 version to the Cloud trial.

    What helps:

    Uninstall all Creative Cloud software.
    Uninstall and reinstall CS6 with your serial number.

    Regards,
    Uwe

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    August 24, 2017

    InDesign doesn't delete itself. Is it possible you inadvertently deleted the shortcut to open it?

    Let us know what operating system you are using, and if you can open it any other way. For example, from the Windows start menu, or by double-clicking an InDesign file in a folder or on your desktop. If you really need to download it again, you can do so from here: Download Adobe Creative Suite 6 applications.

    ~Barb

    ~Barb at Rocky Mountain Training
    T
    trainguy33作成者
    Participating Frequently
    August 24, 2017

    When I tried to start ID CS6 I get a message saying that Your trial has expires and that I should spend 25$ per mo. To get it back

    Why am I licensing something I own already

    Don

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    August 24, 2017

    Hi Don:

    Why am I licensing something I own already

    As per the first bullet in the link I sent you (above), you must enter your serial number to license CS6. If you don't, you are using a trial.

    • You need your CS6 serial number to complete the installation. To find your serial number, sign in to your Adobe account. On the Manage Accounts page that appears, all your registered products and their serial numbers are listed in the Plans & Products section. For more information on locating serial numbers, or on registering a serial number, see Find your serial number.
    ~Barb at Rocky Mountain Training
    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    August 24, 2017

    Which OS?

    When you state "gone" what do you mean?

    Where did you purchase InDesign CS6 from?

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