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simonl69328840
simonl69328840
Participant
July 23, 2020
Answered

Publish Online - Indesign - JPG images not showing - Grey Boxes.

  • July 23, 2020
  • 5 replies
  • 2502 views

Hi!

 

When I publish my Indesign work online the document does not show the JPG images. It can display PDF illustrations and AI. files but the JPG only occurs as grey boxes? I found on the forum that it might be the Adobe servers that can cause the trouble but after trying many times and the same problem occurs I now ask for help.

 

I have the latest Id installed

I have all the files locally (but on an external hard drive if that matters)

I use Mac OS. 

Link to the file: https://indd.adobe.com/view/ecf032c5-46ef-480a-a19c-0ff9c068d0ae

    This topic has been closed for replies.
    Correct answer Khatamian

    Okay,  I had the same issue but figured out a fix. 

    Previously I had lowered the Display Performance settings via InDesign / Preferences / Display Performance.  (When set low here, the PDF that was published to my Online Publish Dashboad replaced images with grey boxes - strange, because I would guess that it shouldn't)

     

    So, before you go to Publish Online, first make sure your Preferences / Display Performance settings in InDesign are on max. This did the trick for me - no more grey boxes.

    5 replies

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    August 25, 2021

    FWIW: I marked Khatamian's answer as the correct one.

     

    Personally I never had the issue, because the display quality of my InDesign is always set to "High Quality".

     

    Regards,
    Uwe Laubender

    ( ACP )

    P
    petaq1976
    Participant
    August 25, 2021

    I had recently changed my display performance to 'low', as my very old laptop (now being replaced), was struggling to process the file size I'm working with.
    I've since changed the display performance back to the 'typical' setting, and no probs publishing online - no grey boxes.

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      August 17, 2020

      Hi Kathamian,

      I think you found the solution! Thank you very much for this.

      Of course we need a response by Simon to be sure that Display Performance settings play the main role in this issue.

       

      I would say it's a bug and urge you to do a bug report at:

      https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

       

      If done please post the link to the report so that others that are reading this thread here can easily vote for fixing it.

       

      Thanks,
      Uwe Laubender

      ( ACP )

      K
      KhatamianCorrect answer
      Participant
      August 15, 2020

      Okay,  I had the same issue but figured out a fix. 

      Previously I had lowered the Display Performance settings via InDesign / Preferences / Display Performance.  (When set low here, the PDF that was published to my Online Publish Dashboad replaced images with grey boxes - strange, because I would guess that it shouldn't)

       

      So, before you go to Publish Online, first make sure your Preferences / Display Performance settings in InDesign are on max. This did the trick for me - no more grey boxes.

        P
        petaq1976
        Participant
        August 25, 2021

        Thanks very much for this Khatamian!!

         

        L
        Community Expert
        LaubenderCommunity Expert
        Community Expert
        August 12, 2020

        Hi Simon,

        are all links ok in your InDesign document?

        If you try to open a placed JPEG file in PhotoShop using the Edit Original or the Edit With command will it work as expected? No error message in PhotoShop?

         

        Are you able to Publish Online just a single page without the issue?

        To test that you need a new InDesign document with just one page.

         

        Other questions:
        What's the effective ppi of your placed images?

        What is the creator application and device?

         

        How are your Publish Online settings?

         

        Regards,
        Uwe Laubender

        ( ACP )

        L
        Community Expert
        LaubenderCommunity Expert
        Community Expert
        August 11, 2020

        Hi Simon,

        did you solve the problem?

        Or did it finally work?

         

        FWIW: your link is still showing the issue.

         

        Regards,
        Uwe Laubender

        ( ACP )

        simonl69328840
        simonl69328840Author
        Participant
        August 12, 2020

        Unfortunately, I'm still experiencing the same problem. 

         

        I don't have a clue what the problem can be. It feels like I have tried everything. 

         

        Tried to post it again, (https://indd.adobe.com/view/5229bff2-4bad-4650-bfdc-bc18606d80ea), but the problem is still there. 

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