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Participant
April 3, 2023
質問

Adobe trying to charge monthly fee for Lightroom Premium even though I ended the free trial in time

  • April 3, 2023
  • 返信数 1.
  • 141 ビュー

Hello! I ended my 7-days free trial with Adobe Lightroom on the 1st of April (it was supposed to last until the 2nd), only to find an email from Adobe, this morning, communicating that I had to change paying method because of insufficient funds in my prepaid card. If I check the "plans" section in my account it says there's nothing, as in: "no paid plans"
What can I do? I really don't want to pay anything when I did what I was supposed to do, but I also see no way to contact customer service.

このトピックへの返信は締め切られました。

返信数 1

DdeGannes
Community Expert
Community Expert
April 3, 2023

This is a user to user forums so it's not possible for users to handle your subscription issues. You need to contact Adobe Support via Phone or via Chat at Adobe.com.

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.